Twilio

Staff Program Manager, Strategic Operations

Emeritus

-Position eliminated due to reduction in force.
-Built and led inaugural Operations department from the ground up during period of rapid growth at EdTech startup; optimizing as the business achieved maturity.
-Oversaw consultant & vendor hiring, contract negotiations, video production, internal project management, operational reporting, process improvements, and annual & quarterly OKR planning. 
-Managed the overall planning, forecasting, and management of $10MM+ operating budget. 
-Designed the strategy and processes for hiring and recruitment. 
-Oversaw the creation and launch of a new employee onboarding course and toolkit. 
-Served as a trusted cross-functional partner and leader with Human Resources, Finance, Partnerships, Product, Engineering, Marketing, and IT.
-Led project intake, prioritization, resource allocation, and portfolio updates with the organization. 
-Established standard operating procedures and continuously monitored to evaluate effectiveness.

Head of Operations, Learning Design

Operations Manager, Learning Design

Bullhorn

-Position eliminated due to reduction in force.
-Main Project Manager for Information Productivity (Enterprise Applications) projects
-Partnered closely with Senior Leadership, Business Analysts, Developers, and Cross-Functional Stakeholders to plan and execute a variety of projects, which included, M&A System Integration, Customer Help Portal, Predictive Analytics model utilizing Machine Learning and AI, Partner Management System, and CRM maintenance
-Led projects through all phases of Agile project processes while balancing the business’s need for Waterfall-managed initiatives
-Utilized a variety of datasets to improve the Project Delivery framework by analyzing, mapping, and validating all phases of the project lifecycle against the company’s core values
-Revised the Project Retrospective process to collect better lessons learned during Post-Mortems and improve future project performance
-Provided consistent communication to Senior and Executive Leadership via status updates and daily maintenance of project dashboard
-Managed project scope creep and reset expectations as needed

Project Manager II, Internal Project Management Office

Wayfair

-Project Manager and Scrum Master for Post Production video team; overseeing daily operations for a team of six
-Oversee all video editing projects for multiple marketing channels with aggressive timelines and due dates, supporting >$100MM in yearly ad spend
-Manage editing for Omni-Channel TV campaigns in North America and Europe
-Serve as Subject Matter Expert for TV clearance; ensuring ads achieve approval from external bodies
-Partner with functional teams, stakeholders, and management to prioritize quarterly and yearly roadmaps
-Ensure accepted project demand meets current and future capacity
-Identify gaps in current processes and partner with team members to implement new practices that drive efficiency
-Anticipate and project shifts in demand by analyzing project performance data
-Monitor project performance on a daily basis, remove barriers for the team, and ensure scope creep is minimized
-Review areas of high cost and identify opportunities with new vendors to reduce costs

Project Manager, Creative Strategy & Operations

Southern New Hampshire University

Teach online, undergraduate business courses.

Adjunct Faculty, Global Campus

-Serve as team's project manager, process guru, and SCRUM master.
-Contribute to the development of strategies that align with University and department goals.
-Act as a steward of change to build buy-in among business users to improve how data is consumed and viewed.
-Assess current state of workflows, processes, and implement efficiency improvements for future state goals.
-Manage project portfolio and ensure alignment to strategic priorities.
-Developed project intake system utilizing JIRA, oversaw implementation, and manage ticketing system.
-Act as a consultant to help drive consistency within the academic unit.
-Create, compile, and distribute consumable reports on a weekly, term-over-term, and end-of-term basis.
-Provide analytic support to academic departments, vertical(s), and other areas as assigned.
-Complete institutional research projects as assigned.
-Work to promote an environment of consistency through standardized data practices such as data collection, analysis, and reporting.
-Assist in the creation, implementation, and documentation of standard operating procedures as assigned. 
-Provide training to groups and individuals to build data driven decision processes across academic units and verticals.

Business Analyst, Global Campus

-Manage and lead the Sport Management team comprised of one team lead and 15 adjunct faculty.
-Provide operational support to Associate Deans and Executive Director.
-Manage the internal reporting process for the business unit.
-Create and maintain dashboards for the monitoring of KPI's.
-Provide ongoing coordination of data for courses, programs, faculty, and team leads.
-Identify course and program trends, pinpointing areas for improvement.
-Recommend improvements, in collaboration with associate deans, to existing courses based on data and informed, systematic analysis.
-Provide expertise regarding policies, procedures and accreditation guidelines.
-Collaborate with various business units to review, assess and implement changes in an effort to streamline operational processes.
-Created internal metrics page for business unit to improve availability of reports.
-Develop macros to improve standard report procedures.
-Provide weekly and end of term analysis for course sections performing outside of expectations.
-Review student appeals at the course level and recommend resolutions.

Academic Specialist, Global Campus

-Provided operational support to the Dean, Associate Deans, Budget Manager, and Office Manager.
-Assisted with meeting management and coordination.
-Increased knowledge with university procedures; offices; and software.
-Compiled reports and assisted with analysis.
-Responded to faculty and student questions and escaladed issues to the Associate Deans.
-Assisted with full-time and adjunct faculty teaching assignments and term scheduling.
-Assisted with the 2013-2014 ACBSP Accreditation Self-Study, by providing editorial feedback and content management.
-Assisted with the adjunct faculty onboarding process.

Graduate Assistant, School of Business - Dean's Office

-Assisted students with assignments outside of the classroom.
-Created and delivered two course assignments.
-Assisted prospective applicants on their application materials for the PhD program.
-Tracked PhD applicants’ progress, from initial inquiries to the final stages of the application process.
-Collaborated with office Manager to increase compliance for partnership with The International Trade Resource Center (ITRC). 
-Assisted International Business Faculty with research.
-Handled confidential material with sensitivity and discretion.
-Collaborated with Office Manager to better organize records for accuracy and retention. 
-Prepared PhD dissertations for publication.

Course & Office Assistant, School of Business

Stop & Shop

-Supervised and led 10-20 employees in front-end team.
-Developed training plans for new hires and paired them with a mentor.
-Ensured that all employee trainings and disciplinary actions were conducted and followed up with.
-Increased the efficiency of the front-end operations.
-Created, implemented and led change management efforts.
-Implemented best practices that supported Quality Assurance.
-Increased compliance percentages by training employees on better processes that ensured accuracy.
-Increased customer satisfaction by providing ongoing training to the front-end team.
-Balanced cash accounting and resolved discrepancies immediately. 
-Trouble-shoot problems and provided immediate solutions for customer inquiries.
-Performed in-store audits to ensure that all cash office paperwork was in compliance with company policies and Federal Money Laundering Regulations.
-Streamlined new processes for record retention and document management.

Front End Cash Department Head

Abercrombie & Fitch

-Maintained store appearance to ensure retail site stayed consistent with brand image set by Abercrombie and Fitch corporate.
-Processed merchandise shipments and prepared them to be purchased on the floor.
-Handled point-of-sale for customers.
-Maintained accurate merchandise retention in the back room.

Impact Team Member

Servant leader that believes in prioritizing people and culture. Experienced strategy and operations professional with a background in Tech and EdTech.

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