Donorbox

Donorbox is a dynamic online fundraising platform designed to effectively and efficiently help you bring in more donations for your cause.

•  Recognized as a top 3 resolver within the first 4 months.

Customer Support Specialist

Carry1st

Africa's leading mobile game publisher, operating at the intersection of games,
publishing and fintech.

• Played a crucial role in two product launches by analyzing customer feedback,
identifying & troubleshooting issues and delivering detailed reports, leading to faster iterations and a
40% increase in customer satisfaction, showcasing a solid ability in operational
support and product development.
• Streamlined customer support processes, reducing response time by 25% and
significantly increasing customer retention through the implementation of updated
workflows, demonstrating substantial process improvement and efficiency capabilities.
• Maintained a CSAT score of over 4 out of 5 by effectively resolving customer
complaints across multiple channels, showcasing excellent problem-solving skills.

Customer Service Associate

Royan Nidea Marketing

• Implemented customized systems tailored to client needs, streamlining administrative tasks and optimizing processes for greater efficiency, resulting in significant productivity gains.
• Coordinated and managed daily administrative tasks, including scheduling, email correspondence, and document preparation, ensuring smooth and efficient operations.
• Managed social media accounts, increasing engagement and visibility through targeted content creation and proactive interaction

Virtual Assistant

Sportrex

Sportrex Inc. is an innovative digital ecosystem focused on building an all-inclusive platform that combines GameFi, play-to-earn, and other exciting features to provide an unrivaled eSports experience.

• Utilized a holistic game design approach to develop and present innovative game concepts, driving project initiation and stakeholder buy-in.
• Led the development process from wireframing to deployment through meticulous planning.
• Created detailed Product Requirement Documents (PRDs) to effectively communicate product features and requirements to internal and external teams, fostering cross-functional collaboration.
• Evaluated existing opportunities and challenges, analyzed industry trends, and created data-driven forecasts to inform and drive strategic business decisions.
• Acted as a liaison between diverse talent teams, ensuring clear and effective communication to align goals and achieve project milestones.

Game Product Creator

Emzor Pharmaceutical Industries Ltd

A multi-billion naira pharmaceutical company that manufactures and sells 140 high-quality pharmaceutical products and medical consumables.

• Acquired comprehensive cross-functional experience in pharmaceutical sales, marketing, quality control, quality assurance, warehousing, and customer service, ensuring operational excellence and streamlined processes.

Pharmacy Intern

• Enhanced website traffic by over 20% and boosted sales through strategic content creation. Ghostwrote 100+ SEO-optimized articles, demonstrating a keen ability to drive operational improvements and market growth.
• Secured and managed 20+ freelance projects, consistently surpassing client expectations with a 90% positive feedback rate. This resulted in repeat business and referrals, showcasing superior project management and client relations skills.
• Created and executed detailed content strategies for clients, aligning with their business goals and target audience. This led to improved brand visibility, audience engagement, and conversion rates.

Freelance Writer

Customer Success @ Carry1st (Fully Remote) | Freelance Virtual Assistant | Lover of Games, Web3 & Technology | Learning Cybersecurity at ISC²

I’m Alexander, a versatile professional with a knack for connecting seemingly unrelated topics—a pantomath, if you will. My curiosity drives me to explore and learn about various subjects. 

More so, my journey has uniquely equipped me with a diverse skill set shaped by years of learning, research, and experimentation. 

Beyond my technical, hard and creative skills, I am an engaging conversationalist who brings humor 😂, wit, and intelligence to every interaction. 

While I possess a broad knowledge base, I am highly proficient and thrive in specific support positions, including:

👌Customer Support
👌Administrative Assistant 
👌Executive Assistant 
👌Virtual Assistant 
👌And More... 
 
If you’re looking for a curious and imaginative professional always ready to make a difference, look no further—I am your pantomath!

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