Alexander Hilarides's Linkedin Analytics

Alexander is Founding Head of Commercial at Open (YC W24, a leading Y-Combinator backed AI-native, all-in-one platform for Enterprise customer support and communication, built around the most advanced and powerful AI Agent ecosystem on the market. It delivers full AI native Omni-channel automation—across web, chat, phone, email, WhatsApp, Slack, and more—capable of handling even the most complex Level 2 & 3 support tasks with human-level reasoning. Backed by leading investors and funds such as Y-Combinator ($800B+ combined portfolio value) and Pioneer Fund (Anthropic $61B) Open is also supported by industry-leading investors including Spacetime, Adriaan Mol (Founder of Mollie and MessageBird), Koen Köppen (CEO of Mollie, ex-CTO Klarna), Propeller Fund, Big brain, Kulveer Taggar (Zeus Living), Taro Fukuyama (SmartHR, Fond), and Dafeng Guo (Strikingly) Launched in late 2024, Open is built by a world-class team to serve high-volume enterprises across industries like fintech, payments, telecom, logistics, e-commerce, real estate, SaaS, and more. Its multi-agent AI system automates up to 80% of support cases, cutting operational costs by over 50% while increasing customer satisfaction (CSAT) & NPS Unlike traditional chatbots, Open’s platform features autonomous, collaborative agents with real-time emotional intelligence and self-learning capabilities—replacing fragmented software stacks with a single, intelligent system for support, internal communication, operations, and product decision-making. Open is a self-learning, multi-agent AI workforce system that automates complex enterprise workflows across customer support, internal communication, and decision-making. Unlike current AI solutions, Open does not just respond to queries—it collaborates with teams, predicts needs, and optimizes business operations proactively. Powered by its proprietary LLM-powered AI reasoning engine, Open replaces multiple software solutions with a single platform. Its AI agents handle Level 2 & 3 support issues, traditionally requiring human intervention, enabling businesses to scale efficiently while improving customer satisfaction