Merck Life Science

Community Engagement Manager

•	Maximised Executives' productivity by ensuring forward-looking diary management.
•	Scheduled Board of Directors meetings, assisting with meeting materials, resources, and agendas.
•	Drove meeting success by compiling clear, error-free briefing documents, using SharePoint to access and manage information.
•	Facilitated smooth communication between VP and members of staff. 
•	Assigned work to appropriate members of staff on behalf of VP and followed up.
•	Made travel arrangements and booked accommodation for executives.
•	Processed and reconciled expenses for managers using Concur.
•	Collaborated with admin teams, human resources, quality, and finance department on special projects.
•	Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations for up to 600 participants.
•	Actively participated in the process of the ISO9001 certification for our WEU Field Service.
•	Coordinated internal audit by ensuring all documents and feedbacks were accurate, given in time and accessible to auditors
•	Annual European Car stock physical inventory coordinator for Western Europe

Executive Assistant to Senior Vice President

To Western Europe Sales Manager and Western Europe Instruments Field Service Manager

•	Organizing meetings and coordinating symposiums (between 400 and 800 pax) in many countries
•	Key user for Salesforce.com & ServiceMax: liaison with internal and external stakeholders
•	Change Management coordinator for Field Service.
•	Meeting with chief executives to give updates on daily business performance.
•	Managed maintenance contracts for clinical partner portfolio.
•	Maintained sales documentation and customer records in company database.
•	Participated in staff meetings to develop strategies.

Sales and Service Manager Assistant

•	Identified operational problems and proposed solutions to management, improving service efficiency.
•	Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
•	Quarterly Reporting to French Sales Director and to Sales Area Director
•	Organised teamwork, created team member objectives & training development plans
•	Led Mid-Year & End-Year reviews and promoting plan
•	Participated to Staff recruitments

Supervisor French Sales Assistants Team

•	Managed system and consumable quotes for France, Switzerland and Austria (in French and German)
•	Administered instrument maintenance contracts (quoting, follow up, renewal)
•	Supported French & European Sales & Service manager in their daily tasks 
•	Maintained, updated, and cleaned up Databases
•	Searched for public tenders, prepared administrative documents and quotes
•	Answering incoming customers' call and request

Sales assistant

Ergostyle SA

•	Coordinated events and conferences, offering support with set-up and resources to guarantee smooth operations.
•	Made travel arrangements and booked accommodation for executives.
•	Business authorized representative (01/2002)
•	After-sales development & management (complaints, orders, planning)
•	Coordinate Marketing Events for product launches
•	Accounting : basic financial analysis, budget management

Executive Assistant

Tourist office Vevey (ADIVE)

•	Accounting (statement of account from opening till closing)
•	Event coordinator (congress, touristic animations, concerts)
•	City Tour guide-interpreter in French, German and English 
•	Theatre ticketing management (selling, breakdown)
•	Front desk and incoming calls receptionist
•	Tourist tax secretary

Accounting secretary

Determined and proactive, I work with urgency to anticipate needs of senior-level executives. Thrive in fast paced, dynamic environments and employs professionalism and superior communication skills to meet client and company needs. 

Expert in strategic planning and organisation, and providing comprehensive support to company leaders. Dedicated to excellent service, client satisfaction and team communication. 

Dynamic, top organizer, reliable, proactive and always smiling, I do not fear to face challenges.

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