DocuSign

Engaging and impactful training to help our customers, partners, and internal stakeholders derive maximum value from DocuSign’s products.

Partnering across the organization to develop and deliver training, both live and on-demand, that promotes a greater understanding of DocuSign’s products, offering industry perspectives, in-depth product knowledge and best practices.

- Go-to expert for all DocuSign Agreement Cloud technologies and integrations
- Integrating all offerings successfully with one another, much like a potential customer requires
- Update knowledge and skills as new products release
- Deliver excellent customer experiences
- Deliver high-quality technical course experiences to a variety of customers
- Provide knowledge transfer and mentoring to ensure all product trainers stay current in technical capabilities
- Work with cross-organization business partners in curriculum development to improve course material and learning
- Communicate customer insights to account teams
- Work with Professional Services and other Customer Success teams to ensure the customer receives coordinated efforts and seamless project execution
- API development experience
- Salesforce administration or development experience
- Contract Lifecycle Management (CLM) experience
- Business Process Modeling Language (BPML) experience
- Working cross-organizationally to promote overall customer success
- Lead customer-facing projects and deliverables
- Familiarity with adult learning methodologies

Sr Technical Product Consultant

Confidential

Leading and providing product recommendations/configurations, technical and business use expertise for several Applications, understanding of data and network security. 

Proactive communication to clients and internal staff, managing enhancement requirements and escalations, understanding simple to complex business requirements and designing scalable solutions to meet immediate and growing needs.

Ability to communicate to a wide range of stakeholders (internally and externally) both orally and in writing. Driving conversations and decisions across internal organizations such as Support, Product Management, Sales and Business Development

More than 15 years of experience:
- working directly with business/customers to understand business needs and applying technology solutions to those requirements.
- consulting/ leading implementation / solution architecture development / business analyst teams in Software or Software-as-a-Service industries
- Enterprise Integration tools, ETL and Web Application Development
- knowledge of a variety of programming languages, including HTML, CSS, javascript, SQL and Web services (REST/SOAP) development and integration (REST API), Assembler, Visual Studio.
- Product Specialist for DocuSign platform (DAC DocuSign Agreement Cloud) and integration via REST API (or SOAP)
- Hands on experience using Postman
- Large experience with the Microsoft products platform on premise and in the cloud including Office365, Azure, Exchange, Skype for Business,  RAP as a service expert,  and MS-Office suite.

Independent Technology Consultant

DocuSign® is changing how business gets done by empowering more than 400,000 companies and more than 100 million users in 188 countries.

I do this working as Technology Consultant as SaaS specialist, Rest API, managing projects and new customers every day. Building relationships in the SMB and Enterprise segments of all industries in Brazil and all LATAM.  In less than a year I've directly helped more than 300 hundred new customers start and deploy DocuSign.

DocuSign replaces printing, faxing, scanning and overnight paper documents to transact business. DocuSign enables organizations of every size, industry and geography to make every decision, approval, workflow and signature fully digital. DocuSign and Go to keep life and business moving forward.

Technology Consultant

Citrix

• Responsible for creating and maintaining the relationship between Enterprise customers in Latin America and CITRIX both in Brazil and in the United States;

• Responsible for managing the quality of service delivery of Support services located in the USA for Enterprise customers in Latin America;

• Technical relationship manager for main client in Brazil of the financial area with more than 30 thousand virtualization licenses. (XenApp / XenDesktop);

• Responsible for getting the 'voice of the customer' to the executive areas of support and products.
 
MAIN PROJECTS:

• Responsible for the local area of Enterprise Support Services and for the relationship with enterprise clients such as: Telefónica Peru, Oi Brasil, Bradesco, BBVA Argentina and others resulting in the renewal of all Enterprise support contracts. These contracts ranged from 200 to 600 hs per year, ranging from US $ 60k to US $ 100k/ Year.

• Participation in executive meetings for presentation of results and account planning. Definition of CoS (Conditions of Satisfaction) and Accounting Planning with technical and executive area;

• Prospecting and generation of leads for Sales & Consulting, based on the evaluation of the clients' business needs;

• Responsible for reducing / eliminating outstanding critical cases with an average time of 180 days for 30 days using the Kepner-Tregoe and The Consultative Process (TCP) methodologies.

Enterprise Support Account Manager

Mars

•  A Russian-based international team member responsible for the Americas region to stabilize the global migration project from 80,000 legacy users (BPOS-D) to Office 365 with a focus on Skype for Business and Microsoft Exchange;

•  Responsible in Brazil for providing 3rd level, reactive & proactive support with teams in Russia, USA and China for Office365, focus on Skype for Business with 80,000 users resulting in progressive reduction of incidents by up to 85%;

•  Responsible for performance evaluations of Skype for Business for strategic areas such as Sales, Marketing and VPs resulting in 95% stability in global A / V conferences via Skype;

•  Implementation of SQL on premise for replication of historical Microsoft cloud data for internal Big Data activities;

•  Responsible for solution on premise for recovering critical data from CEO, Victoria Mars, who were hosted in the cloud and without valid backups.

Microsoft Specialist

ExGV

•  Responsible for providing advice on technology solutions for a variety of scenarios focusing on cloud solutions, Office365, Google Drive and Big Data;

•  Provide guidance on the safe use of Social Networks and mobile devices;

•  Consultant on Information Security using Defense in Depth and STRIDE methodology for Risk Assessments as well as Hardening for user and mobile profile;

Microsoft

•  Engineer responsible for the stabilization of corporate environments that use Microsoft technology for Enterprise customers, especially global accounts such as Codelco, Banco Chile, Maples & Calder, Roche, Bradesco, Itaú, Santander, Vivo, Votorantim , Odebrecht, Siemens, KPMG, IBM and Nestlé;

•  Responsible in Brazil in conjunction with international team for the migration activities for Office 365 and Azure, of more than 280K users of Nestlé, resulting in a cost reduction of $ 9 per user to $ 3/user.

•  Responsible in Brazil for collaborating directly in the closing of business for solution of Enterprise Voice and Collaboration. Value of the business: over 1 million dollars/year;

•  Specialized MS-Exchange and Security Engineer with participation in the design of new product and service, with worldwide scope and with the methodology Cloud, being responsible for the dissemination of the new product to more than 250 Engineers in several countries and consequent evaluation of the retention of the content;

•  Responsible in Brazil together with the Swiss team for the renewal and increase of the Dedicated Premier Support Services contract from 600 hours per year to 1600 hours per year for three consecutive years. 
Result: 350K dollars per year; Over 1M in 3 years.

•  International and responsible team member in Latin America for the creation and implementation of the first Microsoft SaaS.

•  Master Trainer responsible for the creation, development and dissemination of the first required global Workshop for the more than one thousand Premier engineers in the world. 
Results: professional qualification of the teams and generation of demand for new proactive services.

•  Engineer responsible for Assessing Risks in Corporate Infrastructures, generating mitigation and Remediation plans reducing impact in the production of cyber attacks;

•  Readiness Lead and Mentor responsible for technical training and internal compliance processes for new employees in Brazil.

Senior Premier Engineer

TIVIT

•	Architect responsible for the creation of technological solutions to meet diverse business needs for medium and large clients of various industries;

•	Microsoft specialist responsible for resolving technical needs for sales area RFPs;

•	Developer responsible for Purchase Order System.

Solutions Architect

Microsoft - Ireland

• Member of team responsible for the builds of Windows OS, IE and DirectX for Portuguese version Brazil;

• Responsible for interface design updates for Windows and Microsoft applications;

• Responsible for customization of User Interface after localization for the Portuguese language;

• Team member of engineers responsible for finding bugs in Windows and other applications;

• Team Member responsible for Software Localization from English to Portuguese Brazil;

• Handoff for (Public) Production of new versions and updates of Windows.

Software Engineer

Hewlett-Packard

Support Engineer

Sr Technical Product Consultant @ DocuSign | SaaS Specialist

* Helping All Businesses & Industries through the Digital Transformation.

* LATAM's leader for customer enablement and training

* Content's creator and reviewer

* CLM specialist

* SaaS specialist

* SalesForce integration with eSignature

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