Alex Doonanco's Linkedin Analytics

Breaking the Medicare industry's vicious cycle of member churn, one conversation at a time. At careCycle (YC W25), we're revolutionizing how Medicare agencies retain members through AI voice teams that deliver personalized member care at scale. After architecting 100+ contact center automation projects and witnessing thousands of missed opportunities daily, I realized the problem wasn't about replacing agents—it was about empowering them. Our multi-agent AI teams have helped leading FMOs write $2M+ in renewals while reducing agent talk time by 20% per sale. We've proven that AI can handle the entire Medicare member journey with 5x higher conversions and 37% better retention rates. My journey spans building AI solutions across 50+ countries as the first U.S. hire at AI Rudder, to now creating purpose-built technology specifically for Medicare's unique workflows and compliance requirements. I'm passionate about three things: 1. Giving Medicare agents back 1 million hours in 2025 2. Building technology that truly delights seniors 3. Transforming member retention through consistent, personalized care I believe in playing long-term games with long-term people. If you're a Medicare agency struggling with member churn or looking to scale operations while maintaining quality, let's connect.