Dutchie

Documenting Payment Product SOPs, creating internal and customer facing knowledge base, collaborating with Support organization to enable support teams on payment products, working closely with Implementation teams to map new processes, document bugs and troubleshoot payment products. Working with Product and Engineering to launch new payment products to market, gathering customer feedback via Zendesk and collaborating across departments to establish voice of the customer. Assisting customers with reconciliation for payments products and analyzing POS payments reporting to ensure information is accurate and purposeful. Managing new projects for enablement, implementation and support.

Senior Payment Specialist

Coordinating with Product, Engineering and Sales to be the voice of the customer, organize product feedback and management, troubleshoot new payment products in Alpha and Beta, enable other teams on payment functionality, post-live in depth payments training for customers and manage payment projects including enablement for other departments on payments products.

Payment Specialist

Payments Onboarding Strategist

Implementation Strategist 

Toast, Inc.

Onboarding Consultant II

Onboarding Specialist I

Infogressive

Client Liaison

State Farm ®

Customer Retention Specialist 

Firespring

No Limits Project Assistant

Liberty Property Management Company

Leasing Assistant

AutoZone

Assistant Store Manager

Tuffy Auto Service Center

Store Manager

Input ▪Learner▪Intellection▪Restorative
▪Responsibility

I'm a proven customer advocate with a dedication to problem solving and process optimization. I have a deep passion for writing and education, plus a myriad of industry experience that makes for a unique perspective as well as an advanced level of adaptability.

Taplio

Alexis Carter's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Alexis Carter's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Alexis Carter's Linkedin Analytics