Alexis Carter's Linkedin Analytics

With 7+ years of experience in SaaS, I’ve navigated industries from cybersecurity to hospitality, POS payments, and beyond—all with a singular focus: advocating for the customer. My roles, while varying in title, have always centered on refining products, enhancing user experiences, and bridging the gap between engineering, product, and customer-facing teams. I thrive in project management, particularly within agile teams leveraging Scrum methodology. Meticulous documentation, structured communication, and strategic planning drive my projects to completion while providing critical insights when things don’t go as planned. Whether it's improving, rebuilding, or creating SOPs, developing product documentation, or crafting enablement materials for both customers and internal teams, I take the initiative to ensure every detail is accounted for. My approach is hands-on. I intentionally "break" things to uncover gaps and gain a holistic understanding of how products function. This mindset, combined with my adaptability and expertise in project management, payments reconciliation, and API integrations, allows me to deliver solutions that truly make an impact. Key skills: ✔ Project & time management ✔ Agile methodologies (Scrum) ✔ Documentation & enablement (Confluence, Zendesk Guide) ✔ Payments testing, troubleshooting & reconciliation ✔ API integrations (POS & Payments) ✔ Compliance & legal partnerships (PCI Compliance) ✔ Process improvement & SOP development ✔ Content creation (Loom videos, guides, wikis, marketing assets) ✔ Reporting & analytics ✔ Strategic problem-solving & cross-functional collaboration At my core, I’m driven by a thirst for knowledge—seeking to understand every angle of a product to help create the best possible customer experience. My motto? It’s okay to be scared—just do it scared.