Amdocs

•	Communication with customer as part of the solution design and requirements.
•	Designing end to end billing solutions based in the customer requirements.
•	Defining project scope.
•	Create High Level Design documents. 
•	Operational Report analysis and requirement gathering and definition. 
•	Solution support during the life cycle of the project.
•	Provide estimates (time/cost) based on the solution.

Solutions Architect

•	Designer of the Kenan migration processes including definition of most of the components involved. Part of the tasks are design of the staging database, Kenan billing/rating processes, custom processes, and contingency plans.
•	Designing, developing and updating billing products and processes in Kenan.
•	Kenan Production support 24/7.
•	Create Implementation plans and well documented solution designs.

Kenan Specialist

Vodafone

•	Responsible for understanding and analyse the requirements of the business and design the solution in the billing system (KENAN) and customer care system (ICSS).
•	Developing the SQL and Unix solution based on the requirements and communicate it to the teams involved.
•	Designing the test plans in order to ensure that solution is tested properly and aligned to the requirements. 
•	Creating the implementation and delivery plans to release the project through the different stages.
•	Communicating with NZ Post to gather the best way to display the products in the billing invoice.
•	Responsible for fixing, maintaining and giving Kenan and ICSS production support 24/7 reducing the number of issues significantly.

Software Engineer Kenan

TelstraClear

Jazztel

•	Consultant position involving analysing, developing and upgrading Kenan Arbor BP billing processes using PLSQL and Shell scripting (Unix).

KHLim

•	Successfully designed and developed a magnetic card solution and the user interface for the KHLIM University as part of the final project of my degree based on JAVA and Oracle.

IT Research

Axpe Consulting

•	In charge of designing, developing and updating billing products and processes in Kenan and Clarify focused in Database (Sybase and ORACLE) and Unix.
•	Communicating with DOC1 team to ensure the new products and usage are displayed under the correct section on the billing invoice.
•	Creating and executing the test cases for every new or modified Kenan and Clarify product or process.
•	Documenting the Macro/Micro design of the project.
•	Providing support to several departments when an integration issue appears.

•	Providing Arbor and Clarify solutions in Oracle, Sybase and Shell script regarding incidences about pricing plans, recurring charges, non-recurring charges, rates, corridors, discounts and credits.
•	Fixing Kenan call rating issues on a daily basis due to several issues like deadlocks, bad data and problems in UNIX scripts. 
•	Provided production support 24x7.
•	Developing shell and C+ fixes when the solution couldn’t be done using the current Kenan functionalities.
•	Active member of the migration team upgrading Kenan to Kenan FX.

•	Testing Kenan/Arbor BP products developed like pricing plans, recurring charges, non-recurring charges, rates, corridors. The job tasks were based on UNIX and Sybase systems.

Software Tester

Working as a telecommunication Solution Architect with over 18 years of experience in the telecommunication industry across multiple projects around the globe. My professional career has been focused on telecommunication companies working in the billing and customer care systems BSS and OSS.

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