Abu Dhabi Commercial Properties LLC (ADCP)

Expertly managed landlord relationships for the Department of Finance - Government of Abu Dhabi, skillfully balancing service expectations to optimize revenue and minimize financial and reputational risks. Served as the key contact for customer concerns, ensuring adherence to departmental policies, processes, and procedures. Encouraged team growth and continuous improvement, delivering top-notch service to all customers and stakeholders. Coordinated with internal teams, government departments, and landlords to identify leasing opportunities and streamline operations.

Senior Manager-Landlord relations

Abu Dhabi Commercial Bank

I have been responsible for overseeing the day-to-day operations of the branch, ensuring a highly developed and motivated sales and service culture that achieves all financial and non-financial targets in line with the bank's objectives and required standards.

During my tenure, I have successfully:

Developed and executed branch sales plans, target allocations, and monitored branch performance to achieve assigned financial targets.
Led and motivated the branch team, consisting of 20+ members, to perform sales and service activities for existing and walk-in customers.
Ensured efficient branch workflow, maintaining optimal service levels, waiting times, and turnaround times for service requests.
Identified and implemented change initiatives, programs, and projects to continuously improve branch operations and customer experience.
Managed financial performance, addressing areas of unsatisfactory performance and identifying improvement opportunities.
Implemented and ensured adherence to departmental policies, processes, and procedures.
Demonstrated exceptional customer service in all internal and external customer interactions.

Senior Branch manager-Alhosn & ADIA Br.

Ministry Of Environment and Water UAE

Managerial role focused on providing administrative support and execution of strategies and plans aimed to improve office efficiency and organization

•	Managed annual budget of AED 45M and a team of 6 directors and one secretary.
•	Decreased costs by 5% to 7% through budget preparation monitoring and control.
•	Coordinate 140+ in total through the administration of security, telephone services, reception services, staff welfare, courier, and postal services.
•	Reduce turnaround time and enhance customer satisfaction through administration policies development and implementation.
•	Maintain 1.5K square meters of the conducive working environment including lighting, sufficient office space, and accessibility.
•	Provide support to all systems by overseeing archive and call center administration systems and structures.

Head of Administration and support services

Al Ahli Holding Group

Executive position concentrated on business development and sales to ensure company growth. Executed product development, regulatory, sales, and marketing endeavors. Developed and oversaw the implementation of the asset management system

•	Managed an annual budget of $200M and 7 executives’ including COO, CFO, IT Director, Director of Food and Beverage, Director of Retail Management, Director of Marketing, and Head of Procurement.
•	Increased expansions efficiency by 10 times through the development of resourceful presentations and written reports on studies and projects for the company’s board members, shareholder representative, and management. 
•	Established the Asset Management Unit worth $1M and hired 8 employees in total.
•	Improved financial results by 15% through strategy and budget execution.
•	Contributed to company’s business intelligence and knowledge management strategy through the introduction of ERP solutions and process digitalization.
•	Managed 26 product development projects and ensured delivery of agreed financial targets.

Head Of Ventures

Gold's Gym UAE

Head of ventures

National Bank of Abu Dhabi

Managerial function oriented towards branch growth through the account and team management. Developed the corporate and retail business.
•	Managed budget of $70M and a team of 24 professionals including Senior Customer Service Manager, VIP Manager, Senior Credit Manager, and Senior Operations Supervisors.
•	Increased sales revenues by 120% through team development and management of 5.7K clients.
•	Reduced infrastructure costs and support expenditures by 23% through budget reviews and presentation of cost-effective plans.
•	Delivered training sessions on the bank’s new transformation strategy.

Branch manager

Developed the corporate & retail business for my branch.
       Developed one of the best external sales teams in the company.
       Contributed to strategy formulation and forward planning as a member of the
       management team.
       Training the staff how to build up business.
       Researched and reviewed existing budgets and presented more cost effective plans for
       infrastructure and Support expenditure.
       Building the branch team - coached, led and maximized efficiencies and performance.
       Project managed and evaluated training programmers' within demanding timescales.
       Exceeds goals & experience: conducted skills assessment, performance management,
       development feedback, and coaching of employees & sales force.
       Utilized consultative sales approach to define customer goals & develop solutions that
       cultivated strong relationships with customers.
       Established loan review audit procedures to enhance quality loan portofilio


Branches Held in NBAD

Senior Branch manager

Achievements in current branch

       Breaking personal loans products before end of the year.
       Increasing the branch portfolio 500% within 5 month.
       Increasing customer accounts up to 500% within 5 month.
       Target for 2011 in assets and liabilities, already achieved before end of the year.

Senior Branch Manager

Arab African International Bank

Review the local market and recommend suitable retail banking products to be
       offered in the customers in our bank with acceptable viability and marketing
       justification.
    Review &amp; recommend potential branches, services centers and offsite ATM'S
       at business attractive locations in UAE.
       Uplift staff quality and build a superior team of performance across our
       branches.
       Uplift staff quality and build a superior team of performance across service
       centers.
       Ensure a superior consistently and improving customer service delivery.

Unit Head Of Retail

Dubai Islamic Bank

in Personal Finance in Retail Assist Operation
Job Objective in Personal Finance &amp; Small business product
    Ensure that service level with turnaround time with branches, sales,
       collection is mat.
    Communication with branches is efficient.
    Secure (Good) rating of auditing.
    Develop manual work departments-Operation.
    Train &amp; develop the performance to achieve optimum levels.
    Quality service without complains sales &amp; branches and customers.
Principle responsibilities in Personal Finance &amp; Small business product
    Supervising the credit administration and data entry team.
    To check each murabaha (deal) had been posted in the appropriate
   branch account.
    To ensure the L.P.O, Murabaha contact and MC had been printed for
   the deals.
    Singing the vouchers, L.P.O and MC.
    Supervising &amp; checking the main entry as per manager structures.
    During annul leave should be handover pending works backup staff.
Tasks in Free Hold Product
    Handling all deals of free hold deals after &amp; before the disbursements.
    Issuing MC cheques for the developers.
    Reconciliation and suspense A/C.

Team Manager

Personal Finance & Small business department:
Ensure that service level with turnaround time with branches, sales, collection is TAT.
Communication with branches is efficient.
Secure (Good) rating of auditing. 
Develop manual work departments-Operation.
Train & develop the performance to achieve optimum levels.
Quality service without complains sales &amp; branches and customers.
Principle responsibilities in Personal Finance & Small business product
Supervising the credit administration and data entry team.
To check each murabaha (deal) had been posted in the appropriate branch account.
To ensure the L.P.O, Murabaha contact and MC had been printed for the deals.
Singing the vouchers, L.P.O and MC.
Supervising &amp; checking the main entry as per manager structures.
During annul leave should be handover pending works backup staff. 
Tasks in Free Hold Product
Handling all deals of free hold deals after &amp; before the disbursements.
Issuing MC cheques for the developers.
Reconciliation and suspense A/C.

Team leader in operation department

Emirates Bank

Developed the corporate and retail business for my branch.
Developed one of the best external sales teams in the company.
Contributed to strategy formulation and forward planning as a member of the management team.
Trained staff.
Researched and reviewed existing budgets and presented more cost effective plans for infrastructure and Support expenditure.
Building the branch team - coached, led and maximized efficiencies and performance.
Project managed and evaluated training programmes within demanding timescales.

Team Supervisor in banking operations

At ADCP, my expertise in landlord relations and new business development has been pivotal in steering our team towards innovative solutions and sustainable growth. We have excelled in managing stakeholder relationships and optimizing revenue streams, all while upholding the Department of Finance's stringent policies. My approach to leadership is marked by strategic vision and a commitment to operational efficiency, which has been instrumental in delivering service excellence.

My recent role with Abu Dhabi Commercial Bank as a Senior Branch Manager solidified my ability in fostering a sales and service culture that met and surpassed financial targets. Collaborating with a team of over 20 members, we achieved significant success in customer acquisition and retention. My mission is to continue creating value through effective management processes and a continuous pursuit of excellence in the dynamic landscape of real estate and financial services.

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