Zendesk

Industry lead : Financial Services | Enterprise Account Executive |

Senior Mid Market Account Executive | Financial Services |

Mid-Market Account Executive |  Financial services |

Mid-Market Account Executive | London region |

The best customer experiences are built with Zendesk. Zendesk’s powerful and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. Headquartered in San Francisco, Zendesk operates worldwide with 15 offices Globally.

 SMB Account Executive | UK & I |

Revenue collective

Steering Committee Member 

Sage

Sage Business Cloud Financials combines the performance of the world’s first real-time accounting engine on the market leading Salesforce1 cloud platform. It’s the always-on app built for the way business works. Keep your teams connected to what’s really happening across your financials, sales, admin, and more.

Account Executive | Financials | Saas | 

Understand our customers requirements through an extensive discovery call and articulate how the benefits of Sage Business Cloud Financials solution fits in with our customers overall cloud strategy.

Responsible for generating NCA Opportunities within the UK&I Market through strategic initiatives and targeted prospecting with a consultative approach.

Account based Marketing, Social Selling, Campaigns and Activities creation and coordination.
Collaborating with internal Solutions Engineers, Country Managers and Field Sales Teams in order to create Incisive and Account-Specific Strategies. "Multi-channel" function working with Direct & Indirect. 

154% achieved YTD
Top Achiever awards
Member of the Kaizen team
Support and peer to peer training : 5 New hires ramp up

 Sales Business Development | Financials | Saas |

Hilton Worldwide

Responsible for developing territories & verticals, generate pipeline for the properties and convert the opportunities into business. (Cluster role across different hotels) 
Pro-active sales to strategically penetrate the key accounts (mid-segment & enterprise) and support the New Client Acquisition strategy : Upsell & Cross-sell with existing clients, RFP, Cold calls,  B2B events, using Salesforce.com

Cluster Sales : Business Development | Key Accounts | NCA | 

Concentrix

Quality monitor for Tourism Ireland and responsible for the international markets:

• Engage with team and provide coaching on " How to sell Ireland as a destination ?"
• Monitor calls/E-mails/Social Media posts: UK Calls, UK/International Emails, French, North American & Australian markets.
• Provide Call Coaching, Email Coaching, Social Media coaching, Side by Side coaching
• Score calls and identify problems.
• Perform root cause analysis to uncover issues that contribute to low quality scores.
• Suggestions to agents to address knowledge gaps.
• Monitor to verify problem resolution and ensure on-going quality management.

Tourism Ireland | Quality Monitor  | Digital Campaigns

concentrix

Customer Service Executive and looking after EMEA markets

• Handle enquiries : answering incoming calls, offering customers products and services.
• Perform administrative functions, by updating customer accounts and processing customer correspondence (Worldwide customer service).
• Dispute settlement. Achieve weekly KPI (booking, calls, sales).
• Social Media Agent : Facebook/Twitter/Instagram/Google +.
• Positive and up beat attitude with customers. 
• Proactive on addressing issues to build customer confidence.
• Deliver promise made to customers.
• Give clear deliverables and deadlines to customers
• Exceed clients' expectations by going faster and by offering great level of services.

ASoS.com | French & English customer service executive

Huttopia S.A

Internship in collaboration with the GM:
• Manager of the reception 
• Development of Marketing strategies to increase sales.
• Assisting the General Manager and Hotel manager in administering and managing the restaurant’s operations.
• Maintaining established costs and quality standards.

Reception: Front & Back office, dispute settlement, manage the work of the reception staff, monitoring the booking, evaluate the areas of development. Trained the reception staff in greeting the guests and maintained the registers.

Restaurant: Food preparation and serve food, Participating in Restaurant management.
Set up and maintain revenue budgets
Set up and standardization of the F&B service.
Set up and standardization of the Kitchen & Stewarding Department.
Maximizing customer satisfaction by “Anticipating guest needs” training.
Implementation of HACCP Hygiene system.

HR: interviewing and hiring of all F&B colleagues, organizing departmental training.

Sales development and Events: seminars/conference/residential : pro-active sales, Market monitoring, cold calls to prospective clients.

Hotel General Manager Intern - Outdoor accommodation- 

Kalypso adventures

I joined Kalypso's team and specialised in building packages targeting European customers
• Commercial strategy development on European market.
• Developement of the Online marketing: Facebook/ Twitter/Pinterest/Google +/Linkedin.
• Developement of partnerships/Sales focus/Implementation of Sales strategy.
• Trade negociations.
• Creation of touristic products.
• Sales attaché for touristic fairs: Organisation and coordination of the fairs for the teams..
• Sales focus on professional incentive groups.

EMEA Sales & Marketing executive-Internship-

Brittany Ferries

As a student, I worked as a chef de rang.

• Providing a warm welcome for passengers.
• Assistance to customers (cabins, journey, and services) and sales.
• Chef de rang on board : receive food & drink orders & serve customer requests to the standards required.
• Ensure timely delivery of all F & B items to customers. 

7 days shifts on board ( 77hours/week).

On board Crew member- Student Job-

Star desert tours and travel

• Researche travel options & present the best deals in terms of requirementsto European travellers.
•  Ensure all bookings & reservations are processed accurately. 
•  Respond to all phone enquiries promptly, courteously and in a friendly manner. 
•  Ability to achieve branch, team sales and profitability objectives. 
•  Up sell relevant add-ons, like, insurance, excursions, currency etc. 
•  Monitor bookings throughout the working day. 
•  Negotiate corporate and best rates with hotels. 
•  Advise on and organize visas & passports. 
•  Monitor competitor activities in order to maintain the most competitive rates. 
•  Comply with all relevant laws and travel business legislation.
•  Responsible for maintaining & updating the company’s website & social media. 
•  Marketing developement of the company's strategy
•  Quality audits

Marketing and Communications Intern

I'm helping FS organisations to continuously innovate in an increasingly complex regulatory environment and deliver seamless CX at scale with Zendesk.
Born in Brittany (France), I relocated to London in 2020 after 6 years in Ireland working in Technology and CX. Eldest of 5 children, teamwork is an important aspect of my life both personally and professionally. I take pride in leading projects and I’m a straight shooter who isn’t afraid to challenge the status quo.
Part of a mentoring group for junior SaaS members, I spend my time coaching my peers and truly believe every conversation is a learning opportunity.

Taplio

Alicia Campbell's Linkedin Analytics

Alicia Campbell

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Alicia Campbell's Linkedin Analytics

Alicia Campbell

Want to drive more opportunities from LinkedIn?

Alicia Campbell's Linkedin Analytics