Zendesk

Industry lead : Financial Services | Enterprise Account Executive |

Senior Mid Market Account Executive | Financial Services |

Mid-Market Account Executive |  Financial services |

Mid-Market Account Executive |Geographical Patch |

 SMB Account Executive | UK & I |

Sage

Account Executive  | Saas |

Sales Business Development | SaaS |

Hilton Worldwide

Cluster Sales : Business Development | Key Accounts | NCA | 

Concentrix

Quality monitor for Tourism Ireland and responsible for the international markets:

• Engage with team and provide coaching on " How to sell Ireland as a destination ?"
• Monitor calls/E-mails/Social Media posts: UK Calls, UK/International Emails, French, North American & Australian markets.
• Provide Call Coaching, Email Coaching, Social Media coaching, Side by Side coaching
• Score calls and identify problems.
• Perform root cause analysis to uncover issues that contribute to low quality scores.
• Suggestions to agents to address knowledge gaps.
• Monitor to verify problem resolution and ensure on-going quality management.

Tourism Ireland | Quality Monitor  | Digital Campaigns

concentrix

ASoS.com | French & English customer service executive

Huttopia S.A

Internship in collaboration with the GM:
• Manager of the reception 
• Development of Marketing strategies to increase sales.
• Assisting the General Manager and Hotel manager in administering and managing the restaurant’s operations.
• Maintaining established costs and quality standards.

Reception: Front & Back office, dispute settlement, manage the work of the reception staff, monitoring the booking, evaluate the areas of development. Trained the reception staff in greeting the guests and maintained the registers.

Restaurant: Food preparation and serve food, Participating in Restaurant management.
Set up and maintain revenue budgets
Set up and standardization of the F&B service.
Set up and standardization of the Kitchen & Stewarding Department.
Maximizing customer satisfaction by “Anticipating guest needs” training.
Implementation of HACCP Hygiene system.

HR: interviewing and hiring of all F&B colleagues, organizing departmental training.

Sales development and Events: seminars/conference/residential : pro-active sales, Market monitoring, cold calls to prospective clients.

Hotel General Manager Intern - Outdoor accommodation- 

Kalypso adventures

I joined Kalypso's team and specialised in building packages targeting European customers
• Commercial strategy development on European market.
• Developement of the Online marketing: Facebook/ Twitter/Pinterest/Google +/Linkedin.
• Developement of partnerships/Sales focus/Implementation of Sales strategy.
• Trade negociations.
• Creation of touristic products.
• Sales attaché for touristic fairs: Organisation and coordination of the fairs for the teams..
• Sales focus on professional incentive groups.

EMEA Sales & Marketing executive-Internship-

Brittany Ferries

As a student, I worked as a chef de rang.

• Providing a warm welcome for passengers.
• Assistance to customers (cabins, journey, and services) and sales.
• Chef de rang on board : receive food & drink orders & serve customer requests to the standards required.
• Ensure timely delivery of all F & B items to customers. 

7 days shifts on board ( 77hours/week).

On board Crew member- Student Job-

Star desert tours and travel

• Researche travel options & present the best deals in terms of requirementsto European travellers.
•  Ensure all bookings & reservations are processed accurately. 
•  Respond to all phone enquiries promptly, courteously and in a friendly manner. 
•  Ability to achieve branch, team sales and profitability objectives. 
•  Up sell relevant add-ons, like, insurance, excursions, currency etc. 
•  Monitor bookings throughout the working day. 
•  Negotiate corporate and best rates with hotels. 
•  Advise on and organize visas & passports. 
•  Monitor competitor activities in order to maintain the most competitive rates. 
•  Comply with all relevant laws and travel business legislation.
•  Responsible for maintaining & updating the company’s website & social media. 
•  Marketing developement of the company's strategy
•  Quality audits

Marketing and Communications Intern

Restaurant Terre et Mer

Food and Beverage Assistant

I'm helping FS organisations to continuously innovate in an increasingly complex regulatory environment and deliver seamless CX at scale with Zendesk.

I have worked with some of the most influential Financial services providers globally as well as challengers : HSBC, NATWEST, Euronet, Aviva, Revolut, Wise, Blockain.io

When I'm not working, you can find me in Brittany (France) tentatively learning to sail.

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