Anywhere Real Estate Inc.

Product Analyst & Senior MLS Licensing Coordinator

eXp Realty

MLS Licensing Coordinator

Side

• Lead end-to-end implementation, client relationship, & project timelines
•Cultivate strong communication with clients & cross-functional teams
•Utilize key metrics to evolve the service & quality for each project
•Provide expertise to streamline key implementation processes
•Seek to completion cross-functional processes that are key to project success

Launch Manager

Realogy

ZapLabs LLC delivers highly effective consumer, sales associate, and broker SaaS solutions in the proptech space.
•Managed the onboarding of major real estate companies to an industry leading website/CRM; Coldwell Banker, Century 21, Better Homes and Gardens, and ERA. 
•Assessed operations process and procedures to improve areas such as workflow and reporting
•Developed strong rapport with clients, vendors and cross functional teams
•Executed the transition of 100 + associations to a Web API with strict deadlines and multi-team collaboration.
•Extensive data analysis
•Contract execution of confidential acquisition agreements.
•Communicate with cross-functional teams and third-parties to provide visibility, awareness and interpretation to support implementation.
•Review rules, regulations and workflows to assess requirements of website compliance for 500 + MLSs.

MLS Product Operations Manager

•Cultivate relationships with over 500 Multiple Listing Services (MLS) and 450+ brokerages and agents.
•Act as a liaison between data engineering and operations departments to ensure requirements for new data implementations and proper deadlines were met.
•Drive information flow and management of real-time client issues, data aggregation and bug patches.
•Prepare reports, emails and other documents using Google Docs, Excel & Outlook.
•Meet with individuals and team to discuss strategy and implementation.
•Respond to correspondence containing complex inquires.
•Analyze, document and assist in resolution of data quality issues.
•Accounts payable and records management.
•Ability to juggle multiple tasks simultaneously by adopting exceptional project management skills.
•Contract administrator. Review and interpret contracts. Ensure that signed contracts are communicated to all relevant parties to provide contract visibility and awareness.
•Create process for internal database and records management.

MLS Contract Operations & Broker Services Associate

•Provided support for client facing website and mobile app.
•Documented client concerns via Zendesk ticketing platform and ensure timely resolutions.
•Identify software failures and document them using JIRA.
•Inform management about complex client issues and assist other teams in finding resolutions.
•Maintain a high level of professionalism in every client interaction.

Client Success Specialist

Lolo Health Center

•Utilize effective problem solving and time management skills in client service operations
•Build positive and productive relationships with clients
•Database and records management
•Scheduling and appointment setting with MindBody software. 
•Organize office operations and procedures
•Attention to detail
•Handling of day to day operations
•Primary liaison to patients
•Excellent interpersonal skills 
•Accounts receivable 
•Verify insurance coverage 
•Verify essential information in medical records

Front Office Manager

Bay Area Music Collective

•Appointment setting
•Social media
•Client correspondence
•Web-based project management

Artist Services Administrator

Pacific Sales Kitchen & Home

•Excellent interpersonal, communication and customer service skills
•Attention to detail
•Database and records management
•Schedule delivery appointments 
•Send and receive installation emails
•Organize outgoing mail
•Handle incoming and outgoing calls and forward to respective department as needed.
•Filing and record keeping
•Excellent organizational skills

Administrative Assistant

Best Buy

•Execute new strategies to help employees learn and implement new procedures
•Maintain staff by recruiting and training employees
•Review applications, complete reference checks and schedule interviews with management
•Data analysis, accounting
•Level 1 diagnostics and repair
•Verify paperwork for new employee files
•Contribute to team efforts by accomplishing related results

Operations Lead / Hiring Coordinator

Solutions-driven professional specializing in MLS licensing, database organization, compliance, and auditing. Expertise in managing licensing agreements, integrating MLS data, and maintaining data quality. I provide comprehensive solutions that help optimize MLS data and stay compliant.  
Collaborative and customer-focused, I'm dedicated to helping brokers, agents and companies achieve their business goals.

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