Coaching Consulting Company

PROBLEM: Declining sales, unmet targets.
SCOPE OF WORK: Sales department head and 9 regional managers.
6 months of team and individual coaching.
GOAL: Return to achieving targets by unlocking employee potential and exchanging ideas.
RESULT: After 6 months, the company returned to meeting sales targets, which increased the following quarter.
PROCESS: Individual sessions: every 2 weeks for 1 hour.
Team sessions: every 3 weeks for 2 hours.
DIFFICULTIES: The work was conducted during the war in Ukraine.

PROBLEM: A company of 47 people relied on two project managers. A major client required Agile processes for transparency.
SCOPE OF WORK:
Conducted Scrum training for personnel.
Created 3 Scrum teams with Product Owners and Scrum Masters.
Lead by Example: led the teams through 3 sprints (6 weeks).
Weekly mentoring for Scrum Masters and Product Owners.
GOAL: Implement Agile processes and build trust with the client.
RESULT: Within 6 months, the team regained the client's trust and met commitments. The client assigned another project to the company. The Scrum Master was promoted to Agile Coach.

PROBLEM: A Technically focused founder, up to 30 employees, pressure from the board, and high expectations for results.
GOAL: Implement Agile processes and enhance management effectiveness.
APPROACH:
Analysis: 3 coaching sessions for the founder, individual meetings with the team, shadowing meetings at various levels. 
Recommendations: Analysis of issues and growth opportunities for managers, confidential report.
Planning: Development of an Agile implementation plan, assignment of responsibilities, establishment of metrics.
Training: Scrum training, mentoring for Scrum Masters and Product Owners.
Implementation: Team coaching, creation of Scrum of Scrums, backlog refinement, regular retrospectives.
EXPECTED : 
Within 9 months, the company achieved a high level of productivity.
Minimal employee turnover.
Regular product delivery.

Driving Results, Transforming Companies & Individuals

-Work with individuals in the department to adopt an agile mindset, further agile ways of working and promote early delivery of business value
-Facilitate learning and development through individual team coaching, training, and workshops on Agile principles and values within the department.
- Work with the key roles across streams and stakeholders to increase team performance and overall effectiveness
-Help teams identify and address any organizational, product-related or technical impediments and appropriately facilitate escalation and removal, up to 3 teams simultaneously.
-Coach Product Owners in the skills of backlog management, prioritization, and the importance of balance between business features and technical debt to ensure teams are correctly focused
- Hire and mentor Scrum Masters to feat the teams
- Enable collaboration across teams and cross-departments and in helping identify and improve organizational-level challenges
- Implement Agile playbook transformation
- Facilitate the Maturity Assessment and create the roadmap for meeting the KPI's
- Train Scrum and Scrum@Scale and Coaching Skills for Leaders

Senior Enterprise Agile Coach

CoachingUP University

Group and Individual Mentoring 1000+ Hours
Group and Individual Supervision 200+ Hours
Trainer for the coaching programs

International level Mentor Coach and Professional Supervisor for Coaches

CoachHub - The digital coaching platform

Business Coach

BetterUp

I've had the privilege of working with a diverse clientele spanning multiple industries and roles. The impact of our collaborations has been tangible, with clients reporting a significant 146% surge in productivity and an impressive 135% boost in resilience. 
(Per client's companies feedback and coaching program effectiveness measurement)

Leadership Coach

Modern Health

Modern Health is a mental well-being platform for employers that guides people to the right care at the right time. As a Modern Health coach, I use evidence-based coaching to help employees thrive at work and live fulfilling lives.

-Provide direct coaching to Modern Health members through video
-Completed ICF Certification, PCC level
-Specialize in Work Performance, Leadership and Career Development coaching

Modern Health Coach

Hardware UK company

▪	Organize the manufacturing process in the UK
▪	Lead the highly skilled engineering team 
▪	Build the UK partnership relations
▪	Develop and monitoring budgets - schedules -scope
▪	Exhibition presentations

Project Manager

Together Networks Limited

▪	Execution of strategic initiatives and lead special administrative projects (Company reorganizations, move to scrum methodology, open and moving to the new offices, implement insurance, etc) 
▪	Identify opportunities for potential growth; develop HR strategic plan and utilize appropriate resources (2 scholarship programs, rotation programs, etc, people potential recognition project)
▪	Organize and manage internal presentations, communications, committees to gain support for initiatives (facilitating and organization board meetings, strategic sessions, partners meeting, etc) 
▪	Leading HR and Administrative Unit of the company (Implement scrum in HR unit, kanban in office facility unit)
▪	Developing policies, working discipline, corporate ethics and engagement (onboarding, offboarding, assessments, KPI objectives, loyalty programs, event calendar, team website, corporate culture, etc)
▪	Increasing efficiency and coherence of out talent pool and motivation scheme of the company (3 leadership programs, etc)
▪	Cost optimization and Administrative PNL responsibilities

Chief Administrative Officer

Cupid plc

•	Led the product team that created the web and mobile user interfaces for the website.
•	Translated business goals, feature concepts and customer needs into prioritized product requirements and user cases.
•	Collaborated with the sales, marketing and support teams to launch products on time and within budget.
•	Established criteria for each milestone within the product roadmap as a means to measure developmental progress.
•	Analyzed market trends and the competitive landscape to understand opportunities and potential value.
•	Directed and coordinated marketing activities and policies to promote products and services.
•	Completed quarterly forecasting and monthly financial reviews.
•	Preserved brand integrity by monitoring the consistency and quality of marketing content.
•	Defined and tracked campaign effectiveness and adjusted strategies accordingly.

Brand Manager

• Built the department from 3 to 175 people operating in three countries, to effectively managed a high-volume of customer interactions.
• Arranged all channels of customer support ( via phone line, via email, via Live chat).
• Organized the support of customers on 6 languages (including the work with remote managers). • Created and documented all files and manuals of all standards of the teamwork, following the most innovative tendencies of this sphere.
• Constantly developed the department by bringing innovative approaches and technologies (Implementation of the professional call center cloud system, IVR, the system of customers Voice recognition, the system of the one window for the operator).
• Created and developed a high-performing incentive scheme for each manager (it works in two call centers now, including the non-material motivation scheme- ‘points’).
• Growth/ promotion of personnel (With the increasing employee's staff, all managers for call-center work were promoted from the very customer supporter team, with the help of effective work with the staff).
• Generation and implementation of corporate measures to reduce the CC staff turnover.
• Have an experience in working with the outsource Philippine call center.
• Implemented marketing strategies in accepting phone calls which resulted in 30% growth of customer base.
• Main achievements/ process: create a call center in such a shape, that it keeps working until now, in spite of the fact I’ve not been working in it for a year, plus total cloning of the model of the CC for a different company.

Chief of support department

Global Technical Services

•	Solved unresolved customer issues.
•	Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
•	Scheduled staff shifts to cover peaks and lulls in customer inquiries.
•	Provided accurate, specific and timely performance feedback for CSRs.
•	Devised and published metrics to measure the organization's success in delivering world class customer service.
•	Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals.

Customer Service Team Lead

Driving Results, Transforming Companies & Individuals

I am Alina Meller, an experienced PCC ICF Coach, Mentor, Agile Coach, and Trainer with over 16 years in the IT industry. My mission is to drive results and transform both companies and individuals through a comprehensive and holistic approach.

Why Partner with me:

Leadership Development: I help founders translate their vision into cohesive teams through leadership coaching.
Agile Implementation: I implement Agile processes to ensure clear priorities, regular product delivery, and rapid decision-making.
Team Coaching: I focus on team coaching to foster effective communication and engagement.
Mentoring and Coaching: I provide mentoring and coaching for Scrum Masters and Product Owners.

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