CGP Europe

* Responsible for managing and nurturing business relationships with clients in Romania and CEE
   * Maintains continuous contact with clients, providing ongoing support and addressing any inquiries or issues they may have.
  * Retained 100% of the client portfolio, ensuring high customer satisfaction and loyalty through consistent and proactive communication.
  * Achieved a 42% increase in sales in Romania by identifying new business opportunities and expanding relationships with existing clients.
  * Presented and promoted the company's services to clients, focusing on driving new contracts and maximizing revenue from current clients.
   * Actively sought new business leads, pursued upselling opportunities, and ensured successful contract renewals.
   * Prepared and sent monthly reports
   * Organized workshops, orientations, and training sessions for clients, working closely with trainers to ensure the delivery of high-quality learning experiences.
   * Managed onsite crisis interventions, providing solutions quickly to mitigate any impact on the client’s business.
   * Developed and expanded the affiliate network by identifying and contracting new affiliates, leading to increased distribution and revenue.
   * Coordinated and managed relationships within the affiliate network, ensuring a smooth and productive cooperation.
   * Maintained continuous contact with subcontractors, such as psychologists, lawyers, financial advisors, and medical experts, ensuring timely and quality service delivery.
   * Fostered strong relationships with subcontractors, contributing to positive feedback and successful outcomes in client projects.
   * Presented, promoted, and offered the company’s services to clients, successfully negotiating and entering into contracts.
   * Collaborated with clients to maintain and renew contracts, ensuring long-term business relationships and securing ongoing revenue streams.
   * Organized business events

Senior Business Development & Customer Success Lead, CEE

Chestnut Global Partners EAP services have reached multiple industry sectors over the past decades from small to giant corporates worldwide. With our comprehensive HR solutions we help thousands of employees handle both private and work related issues every day.

Sales Operations Lead Romania

HRS Romania

Identifying new business opportunities, including new markets, new clients, new partnerships, or new products and services;
Creating strategies to successfully reach new business opportunities;
Building relationships with new clients, gauging their needs, and developing proposals to address these needs;
Maintaining and developing relationships with current clients;
Pitching sales and products to new and existing clients;
Attending conferences and events to build relationships with industry partners and stayind up to date with new trends;
Possessing a strong understanding of the company’s products, the competition in the industry and positioning;
Collaborating with design and sales teams to ensure that the requirements are met.

Business Development Manager

Senior Human Resources Consultant

UniCredit Bank Romania

Responsible for achieving the allocated budget; 
Administer SME client accounts (responsible for the correctness of account opening documents, together with front office colleagues);
Responsible for selling the entire range of products and services of the bank, including cross-selling support to colleagues in Retail and Leasing;
Responsible for the acquisition of new clients, also benefiting from the support of the Branch Manager;
Responsible for the preparation of indicative offers, with the support of the Branch Manager and HO Expert;
Responsible for the request - and the correctness of the information necessary for the preparation of the credit application for SME clients (information about the client's evolution, financial and - market analysis);
Responsible for the financial analysis of the borrower, both qualitative and quantitative, with comments on the financial performance of the client;
Responsible for establishing and maintaining a long-term quality relationship with the bank's clients
To keep the Branch Director, the Regional Director and the Head of SME Clients informed about the market trends and to provide analysis on the current conditions on the market (as a way to know the advantages of the competitors) in order to be able to ensure the best range of products for customers;
Ensures CSS/Admin support by collecting all the necessary documents in order to effectively grant the approved credit facilities, including those that need to be renewed during the credit validity period, as well as the follow-up with the help of Credit Support;
Specialist of the previous conditions for use and the conditions that must be met during the validity of the credit;
Responsible for the proactive follow-up for a preventive purpose of the evolution of the managed credit portfolio and the preparation - on time - of applications for review/extension of credit facilities; 
Can take the place of the Branch Manager when necessary;

Business Banking Relationship Manager

Gi Group

Developing and sustaining solid relationships with key clients that bring in the most income for the company;
Addressing and resolving key clients’ complaints;
Acting as the main point of contact between key clients and internal teams;
Supervising the account teams assigned to each key client;
Communicating and collaborating with the advertising, design, marketing, sales, and logistics departments to ensure that key clients’ needs are met;
Compiling reports on account progress, goals, and forecasts for account teams and stakeholders;
Developing a thorough understanding of key clients' needs and requirements and preparing customized solutions;
Negotiating contracts with key clients and meeting established deadlines for the fulfillment of each client's long-term goals.

Key Account Manager

Raiffeisen Bank Romania

Branch Manager

Coordinating the activity of the branch team;
Defining the team's objectives and establishing the target for each member, constantly monitoring the achievements
 Implementation of measures to adjust the results;
Monitoring the quality of services offered to clients and contributing to increasing the level of client satisfaction in the branch's portfolio;
Maintaining and developing the relationship with the branch's key clients (individuals, legal entities, corporate clients);
Coordination of the branch from a functional and administrative point of view;
Representation of the bank in the relationship with the state authorities;
Representation of the branch in relation to the local business and administrative community.

Achievements:
Exceeding the income indicator by more than 60% compared to shareholders' expectations.

Responsible for achieving the allocated budget; 
Administer SME client accounts (responsible for the correctness of account opening documents, together with front office colleagues);
Responsible for selling the entire range of products and services of the bank, including cross-selling support to colleagues in Retail and Leasing;
Responsible for the acquisition of new clients, also benefiting from the support of the Branch Manager;
Responsible for the preparation of indicative offers, with the support of the Branch Manager and HO Expert;
Responsible for the request - and the correctness of the information necessary for the preparation of the credit application for SME clients (information about the client's evolution, financial and - market analysis);
Responsible for the financial analysis of the borrower, both qualitative and quantitative, with comments on the financial performance of the client;
Responsible for establishing and maintaining a long-term quality relationship with the bank's clients
To keep the Branch Director, the  Regional Director  and the Head of SME Clients informed about the market trends and to provide analysis on the current conditions on the market (as a way to know the advantages of the competitors) in order to be able to ensure the best range of products for customers;
Ensures CSS/Admin support by collecting all the necessary documents in order to effectively grant the approved credit facilities, including those that need to be renewed during the credit validity period, as well as the follow-up with the help of Credit Support;
Specialist of the previous conditions for use and the conditions that must be met during the validity of the credit;
Responsible for the proactive follow-up for a preventive purpose of the evolution of the managed credit portfolio and the preparation - on time - of applications for review/extension of credit facilities; 
Can take the place of the Branch Manager when necessary;

Business Relationship Manager(SME)

Manages the relationship with individuals clients (monthly income over RON 5k / month), in order to identify specific financial needs;
Proposes and implements financial products, and transactions;
Actively promotes the products intended for private customers;
Prepares credit applications;
Monitors the commercial situation of its own portfolio and plans commercial actions;
Develop your own client portfolio through active sales and cross sales, in accordance with client needs and the bank's strategy;
Provides support to clients in the lending process and solves the problems that arise in their relationship with the bank;
Collaborates in identifying potential clients and defining the right marketing strategy to attract them.

Relationship Manager Affluent Customer 

Manages the relationship with individuals clients (monthly income up to RON 5k / month),  in order to identify specific financial needs;
Proposes and implements financial products, and transactions;
Actively promotes the products intended for private customers;
Prepares credit applications;
Monitors the commercial situation of its own portfolio and plans commercial actions;
Develop your own client portfolio through active sales and cross sales, in accordance with client needs and the bank's strategy;
Provides support to clients in the lending process and solves the problems that arise in their relationship with the bank;
Collaborates in identifying potential clients and defining the right marketing strategy to attract them.

Relationship Manager Individuals

With over 15 years of experience in Business Development, Customer Success, and Relationship Management, I’ve helped organizations grow their revenue, strengthen client retention, and build effective, motivated teams. My expertise spans corporate finance& Sales, strategic sales, and operational leadership, with proven success in both the banking sector & HR and corporate services.

Currently, I am leading Business Development and Customer Success initiatives in the CEE region at CGP Europe, where I manage strategic client relationships, coordinate crisis interventions, and expand our affiliate network to ensure high service standards and sustainable growth.

✔️ Highlights:

Scaled and led multidisciplinary teams to exceed performance KPIs
Built long-term client relationships across B2B and B2C portfolios
Increased revenue and exceeded sales targets by aligning solutions to client needs
Successfully managed complex projects and partner networks in highly regulated industries
I’m passionate about creating strong business ecosystems through collaboration, accountability, and a customer-centric mindset.

Let’s connect if you're looking for someone who can turn challenges into opportunities and contribute to long-term business value.

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