Titan Muslim Al-Khan's Linkedin Analytics

As a Product Manager at Shipper, I lead and drive the end-to-end development of an AI chatbot powered by GPT3.5, a state-of-the-art natural language processing technology. I define the go-to-market and product roadmap strategy, enable fact-checking flow to increase chatbot accuracy, and reduce chatbot hallucination (invalid responses) by XX%. I also manage the Shipper website improvement through A/B testing experimentation, improving XX% conversion and leads generation. Additionally, I drive an AI NLP project from ticket data, managing a FAQ bot to enable self-service customer and reduce the number of tickets, as well as a ticketing system platform for internal and external tickets. I have a Bachelor degree from Institut Teknologi Bandung (ITB), where I studied ocean/climate and published a journal article on significant wave height forecasting using LSTM neural network model. I am passionate about AI and product management, and determined to use both of these skills for reshaping the economy and improving the productivity, efficiency, and access in our daily life. Prior to joining Shipper, I co-founded a startup and led a team of engineering, product, design, and social media delivering product and service solutions. I also worked as a Technical Project Manager for an Excellent Research Program, building a knowledge platform to bring the information of Indonesia ocean and climate condition to everyone. I have a strong sense of user empathy, critical thinking, and user interface design sensibilities, as well as a long-term vision and a collaborative mindset.