IT Project Manager

NewRocket 

IT Project Coordinator 

LSU Shreveport

• Program Development and Evaluation: Analyze and evaluate program materials and make changes necessary, including content in courses to comply with AASCB accreditation standards.

• Program Coordination: Coordinate and oversee 800+ students in the program and guide them from initial interest through graduation while serving as a point of contact between students, staff, professors, administrators, and all program stakeholders.

Program Coordinator

Optum

Worked as a project manager to successfully implement insurance benefits for a major E&I client with an approximate contract value of 32M over a period of 5 years that provides behavioural and mental health services to a state employer population of 296,000 employees
•	Managing and directing  12 cross-functional teams, implementing $32M medical content contract at 225 client sites over a 5-year contract period.
•	Defined project roles and responsibilities in close collaboration with the Customer, including project scope and objectives to ensure a cross-functional understanding amongst project members.
•	Ensured ServiceNow automated workflow tool updates are timely and meet QA standards to ensure 100% accuracy per timeline for each implementation.
•	Created and maintained project documents (Project Plan, IRAAD, Status Reports, Agendas, Meeting Minutes, Roles & Responsibilities, Reports, and KPIs)
•	Partnered with Account Management to ensure all implementation items are tracked, documented, and closed, in agreement with the client intent.

Project Manager

Leadership Innovation Foundation Team

• Program Coordination: Coordinate and manage logistics of hospital resources and materials for frontline healthcare staff.

• Process Improvement: Implement process improvement initiatives across various hospital departments to aid operational efficiency

Carrington & Carrington, Ltd.

• Hiring Specialist: Recruit high-caliber healthcare candidates through the Full Cycle Recruitment process by introducing and Implementing multiple sourcing platforms and robust recruitment techniques, fostering quality exceed SLA performance.

• Team Leadership: Lead a teams and oversee the implementation of  new database and software, reducing the search time for financial candidates by a significant amount.

All Medical Personnel

• Data Analysis: Collect data and prepare statistical reports monitoring outcomes against operational goals, leading to a decrease in waiting times and patient absences.

• Administrative Skills: Assist management in achieving and maintaining a cost-efficient laboratory operation

Laboratory Coordinator

Stephenson Cancer Center

• Process Improvement: Implement standard operating procedures that help decrease miscommunications between infusion center staff members and the pharmacy by a significant amount and elevate quality output in the cancer infusion center.

• Data Analysis: Revitalize patient database by analyzing complex data in collaboration with key leaders and staff members to identify issues, proffer solutions, monitor progress, resulting in increased patient satisfaction.

North Louisiana Area Health Education Center Foundation

• Process Improvement: Reduce time between inquiries and correspondence by establishing a feedback timespan SLA and accelerated partner satisfaction through the implementation of a new schematic for organizing/delivering supplies.

• Curriculum Development/Training Facilitation: Tailor and implement training modules for trainees on proper protocols and how to conduct gainful interviews.

Bossier Parish Community College

•      Record Keeping: Manage and organize disability records while adhering to productivity timelines and expectations.

•      Planning: Assist in the preparation and dissemination of plans, coordinating documents, and 
⠀ provide liaison support.

Project Administrator

Dynamic professional with 6+ years of experience leveraging agile/waterfall project management methodologies and information technologies to accelerate project development, expand collaboration among teams, and adapt seamlessly to marketing changes and trends. Excels at spearheading stakeholder engagement and incorporating customer feedback through the project lifecycle to embrace flexibility and continuous improvements, resulting in a better end product. Change
management expert that rallies the entire organization around agile project management to empower teams, eliminate bottlenecks, and meet key project milestones and deliverables.

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