WaFd Bank

- Serve as Officer-level Assistant Branch Manager at WaFd Bank, providing crucial support to the Manager.
  
- Assume designated managerial responsibilities in the absence of the Manager, showcasing leadership abilities.

- Consistently deliver high-quality service to clients, actively building and maintaining productive relationships.

- Oversee day-to-day branch operations, ensuring a seamless customer experience.

- Contribute significantly to the overall success and efficiency of the branch through strategic management and collaboration.

Assistant Branch Manager

Zions Bancorporation

- Led collateral assurance and lien perfection for six affiliate banks at Bancorporation, overseeing commercial and consumer accounts.

- Provided strategic leadership and facilitated change management for departmental initiatives and continuous improvement.

- Applied methodologies, smart goals, and metric analysis for operational decision-making, ensuring adherence to expectations and service level agreements.

- Oversaw collateral documents for enterprise loan operations, implementing process improvements and technology for enhanced workflows and reporting.

- Collaborated with diverse teams, departments, vendors, and affiliates, managing risk, ensuring compliance, and handling escalations.

- Managed employee time cards, approved collateral invoices, and played a key role in hiring and developing collateral analysis specialists.

- Provided targeted development and coaching for up to 18 employees, leveraging tools like SharePoint, Power BI, and Power Apps for efficient analysis and processing.

Loan Services Manager - Enterprise Technology and Operations

- Led onboarding, training, and management of loan specialists, excelling in administrative and operational support.

- Collaborated cross-functionally for seamless operations with teams, departments, vendors, and affiliates.

- Researched and resolved loan errors, adhering to policy procedures for effective problem resolution.

- Prepared and presented metric dashboards, showcasing expertise in data analysis and reporting.

- Executed loan assignments, met objectives, and contributed creative ideas for continuous improvement.

- Proficient in utilizing software for word processing, spreadsheets, and loan systems.

- Adept at strategic problem-solving for various lending and process issues.

- Assisted in managing post-boarding quality control for six affiliate banks, ensuring accurate data boarding for commercial and small business customer accounts.

Team Lead - Enterprise Technolgy and Operations

- Specialist on Flood Insurance Team, ensuring accuracy of all required flood insurance documents in compliance with state/federal regulations and policies for commercial loans.

- Spearheaded process improvements for the flood insurance team within enterprise loan operations.

- Verified the completeness of files by cross-checking with all necessary documents.

- Conducted daily analysis of flood policies and procedures, producing required reports and providing support to middle and front offices.

- Reviewed all assigned loans and emails related to insurance transactions.

- Prepared flood letters to be sent to borrowers, demonstrating meticulous attention to detail and adherence to protocols.

Loan Specialist III - Enterprise Technology and Operations

ISU-Pinnacle Insurance Agency

- Contributed as a customer service representative at an insurance agency, demonstrating proficiency in data entry, document filing, and shredding.

- Conducted insurance quotes by thoroughly researching various insurance companies to secure the best price and value for agents to offer customers.

- Efficiently processed incoming mail to ensure timely and organized workflows.

- Served as the receptionist for the agency, providing a welcoming and professional first point of contact for clients and visitors.

Personal and Commercial Lines Assistant/Reception

AGENCY83

- Co-Founded a web design agency, overseeing business planning, LLC formation, and marketing, specializing in WordPress templates.

- Directed complete project workflows using Trello, ensuring the creation, customization, and quality assurance of websites.

- Conducted UI/UX testing and stayed updated on evolving web technologies.

- Collaborated with partners and clients, crafting proposals and monitoring metrics through Freshbooks and Excel.

- Implemented hosting services from providers like HostGator, Bluehost, and GoDaddy for website publication.

- Maintained meticulous record-keeping and account management.

The company was dissolved in 2014.

Co-Founder

Centura Health, Summit Medical Center

- Analyzed patient information, ensuring infection control precautions.

- Exhibited appropriate bedside manner for working with admitted patients.

- Input patient data into the system during laboratory admissions.

- Maintained a focus on high-quality and specimen integrity.

- Performed specimen collection procedures, operated centrifuges.

- Admitted patients into the Laboratory using Meditech Software.

- Utilized strong communication skills for interactions with patients and staff.

- Prepared specimens for laboratory testing, conducting screening procedures.

- Tracked daily metrics of collections, resolved unusual test orders.

- Engaged in continuous education for ongoing skill enhancement.

- Adhered to policy standards and federal, state, and local requirements.

Laboratory Service Technician

Bonnette Auctions (Concession)

- Prepared for auctions by estimating attendance and purchasing supplies from Sam's Club.

- Managed setup and breakdown of the concession stand, ensuring ample stock for customers.

- Maintained accurate inventories and supervised menu production in compliance with health codes.

- Assisted customers, escalating issues to the supervisor when necessary.

- Communicated effectively with the team for smooth concession stand operations.

- Ensured safety, cleanliness, and quality standards, addressing issues promptly.

- Thrived in a fast-paced environment, handling cashier responsibilities and meticulous recordkeeping.

Auction Barn Concession Stand 

Logan’s Roadhouse

- Polite order-taking and serving of food and drinks to ensure guest satisfaction.

- Answering menu and special-related queries, catering to guest requests, and escalating issues when necessary.

- Refilling drinks, clearing and cleaning tables after guests leave.

- Performing cashier duties, printing receipts, and manually operating computers and cash registers.

- Adhering to health codes for proper food handling to ensure safety and prevent food-borne illnesses.

- Maintaining essential customer etiquette, connecting with visitors to create a welcoming atmosphere.

- Ensuring cleanliness in kitchen stations and stocking service areas with supplies.

Food Server

LSU Health Sciences Center/Huey P. Long Hospital

- Student Phlebotomy Intern at LSUA

- Conducted phlebotomy and specimen collections with meticulous documentation.

- Monitored and recorded daily glucose levels, reporting results to the manager.

- Performed bleeding-time tests, effectively communicating results to the pathologist.

- Ensured a safe work environment, troubleshooting unusual test orders.

- Adhered to hospital policies and federal, state, and local requirements.

Phlebotomy Technician

Ryan's Steakhouse

- Served at a buffet-style chain, ensuring guest comfort and taking drink orders.

- Answered questions about buffet items and specials for guests.

- Assisted guests via phone and in-person, maintaining a helpful demeanor.

- Cleared tables, ensuring a clean environment following health codes.

- Managed cash transactions, printing receipts for tables.

- Operated computers and cash registers proficiently.

- Maintained a courteous and customer-focused approach.

- Ensured cleanliness and stocked service areas in the kitchen for efficient service.

Server/Waitress

Sonic Drive In

- Served food and beverages, occasionally on roller skates.
- Managed orders, conveying them to the kitchen or counter.
- Placed completed orders on trays attached to car doors.
- Conducted payment transactions, calculated checks, and cleared trays.
- Maintained cleanliness through sweeping, trash removal, and restroom upkeep.
- Prepared various drinks, including shakes and slushes.
- Stocked essentials at the service counter for smooth operations.
- Handled cash transactions and operated computer systems.
- Managed order calls from the drive-in, showcasing effective communication skills.

Sonic Drive In - Car Hop

Impact Champion | Collaborative Builder: Expertise in forging strong partnerships and delivering tangible results.

Entrepreneurial Spark: Launching a web design firm honed my adaptability and customer-centricity, skills I brought to finance. As a Loan Specialist and Team Leader, I excelled by boosting engagement and optimizing processes.

Leadership Transformation: I successfully revamped a Loan Services Team by implementing innovative leadership, creating a collaborative and high-performing environment.

Lifelong Learner: Passionate about continuous growth, I actively pursue a BS in Business & IT Management to stay at the forefront of the financial & tech industry.

Beyond Work: I thrive on balance through family, adventure, and a love for creating memorable culinary experiences.

Thrilled to Join WaFd Bank: Confident my diverse skills and innovative approach will significantly contribute to branch success and overall company growth.

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