Allison Gaines's Linkedin Analytics

*Highly qualified professional with 15+ years of extensive experience in all levels of management, office operations, customer experience, sales, human resources and managing internal and external relationships with excellent leadership, communication and organizational skills. Extremely professional and accustomed to handling sensitive and highly confidential matters. *Manage and maintain the executive office of 125+ associates ensuring the office projects a highly professional image. *Manage multiple calendars, appointments and travel for executive leadership team. *Manage office budgets and expenses, ensuring cost-effective operations *Manage Customer Experience (CX) and handle all customer inquiries and calls as well as monitor and maintain Odyssey's Customer Service and Carrier Services program. *Implement and maintain office policies and procedures. *Assist in the onboarding process for new employees. *Liaise with vendors, clients, and other stakeholders. *Research and resolve questions and complaints to ensure customer retention and 100% satisfaction. *Manage Salesforce and maintain customer files, route leads, vet current and potential customers for Responsible Care, OSHA, EPA and other violations, complaints or issues. *Motivate and inspire employees to deliver value and solutions for business concerns.