SHERMAN ISD

Teacher

Galactic Advisors

Senior Partner Success Manager

Manage and cultivate strong partner relationships, increasing retention rates and renewals.

Develop and implement strategic plans using data-driven insights to enhance product adoption and partner success.

Collaborate cross-functionally with sales, support, marketing, and product teams to address partner needs and improve services.

Lead process improvement initiatives, optimizing workflows to enhance partner experience and efficiency.

Partner Success Manager

Admissions Counselor

Stride, Inc.

Designed and delivered training programs for 40+ learners, achieving a 100% success rate.

Implemented personalized learning strategies using data analysis, improving student performance by 19%.

Led professional development sessions, increasing productivity from 32% to 51%.

Math Interventionist

Little Elm Independent School District

Provided math and science instruction at the middle school campus. Established relationships and collaborated with leadership, teammates, and 150+ clients per year regarding both academic and behavioral concerns.
Collaborated with the math department of 15 and the science department of 6 at weekly meetings to identify issues and concerns and implement appropriate action-oriented solutions.
Provided coaching and mentoring to clients through excellent communication and active listening skills.
Improved client experience and ensure mastery of content by providing interventions and reinforcing skills in deficient areas. Differentiated instruction by providing different learning modalities. Implemented various technologies to provide hands-on learning experiences and support individualized learning accommodations. The innovative transition of instructional materials to Google classroom during the Covid-19 pandemic; created and
delivered all materials digitally, including labs. Proactively delivered lab materials to clients as needed.
Skilled at building relationships and providing safe space for learners with emotional and mental concerns; assisted clients in crisis situations.
Trained classroom instructors on educational strategies for vision- impaired learners needing accommodations; created materials to assist with accommodations.

Instructor

Plano ISD

Attended various classes with Deaf/Hard of Hearing K-12 clients and provided interpretation. Traveled district-wide to meet the needs of Deaf clients.
Facilitated communication between clients, instructors, staff, and other learners.
Collaborated with a team of interpreters, deaf education instructors, and general education instructors to meet the communication and learning needs of clients, including diagnosis of learning issues.
Improved client experience and enhanced learning through the implementation of diverse technology resources.
Advocated for clients by providing individualized instruction for learners of varying academic abilities.
Supported & complied with 504, IEP, and other learning accommodations. Created curriculum & educational materials to support learning targets. Boosted comprehension by providing re-instruction of complex concepts.

Interpreter

SENIOR SIGHT, INC

Hired to manage the front office and oversee all customer-facing interactions for the vision care clinic. An assisted physician with customer
intake and preliminary testing. Oversaw scheduling of clients, organization of records, daily office operations, and customer needs.
Managed all insurance verification, claims submission, and reimbursements; created forms to track client records and billing. Assisted clients by filling eyewear prescriptions, and ensured client needs were met promptly.
Improved clinic organization by tracking and organizing inventory, and ordering supplies.
Trained clients in contact lens insertion and removal; provided lens courses as needed.

Customer Service Manager

Broward County Schools

Attended various levels of classes with Deaf students. Provided effective and clear communication between students and teachers. Volunteered to interpret at various extracurricular activities.

Educational Interpreter

ALAMO COMMUNITY COLLEGE DISTRICT

Attended various college courses with Deaf students and provided excellent communication between students and staff.

Certified Interpreter

I’m a results-driven Instructional Success Manager with over 16 years of experience driving learning and performance outcomes in both corporate and education settings. I specialize in creating and delivering engaging training programs, leading large-scale partner enablement sessions, and using data to inform instructional strategies that improve adoption, satisfaction, and retention.

My background spans instructional design, professional development, and cross-functional collaboration. I recently delivered a high-impact training session for 200+ partners on Communicating Risk—an experience that underscored my passion for clear, strategic learning engagement.

Known for my empathetic leadership style and dedication to continuous improvement, I thrive in fast-paced environments where innovation, growth, and learner success are the focus. Whether I'm leading client-facing training, optimizing workflows, or supporting educators and learners, my goal is always to empower others and drive measurable results.

Technical Proficiencies: Salesforce | Microsoft Office Suite | Google Suite | Workday | Canvas | Hubspot | Learning Management Systems (LMS)

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