iorad

Senior Account Executive

Account Executive

iorad is a software application that allows you to quickly create step-by-step interactive tutorials by simply clicking around in your web browser or desktop app. iorad takes away the pain of copy/cut/pasting screenshots into your team’s training manuals and knowledge base.
 
Trusted by companies and schools including Zoom, Uber, DoorDash, WeWork, & Boston Public Schools.
 
Learn more about us here: www.iorad.com

Sales Development Representative

Friends of Santa Cruz State Parks

-Managed the visitor service operations at multiple coastal California State Parks in Santa Cruz, CA
-Supervised, hired, and trained 10 direct reports for the entrance operations to ensure that visitors have an informative and smooth introduction into the parks
-Provided customer support via phone and email
-Educated visitors on park rules and regulations and resolves customer complaints and inquiries
-Troubleshoot computer system errors, software, and computer equipment issues
-Collaborated with educational interpreters, maintenance, and park ranger units for park projects
-Developed the employee operational handbook and training documentation
-Created park informational documentation for visitors
-Prepared and reviewed the daily financial accounting paperwork and reconciles any discrepancies
-Created and maintained tracking systems and spreadsheets for revenue analysis
-Assisted with law enforcement and first responder emergency units for park medicals and rescues

Manager

SV Academy

-Selected in the top 3% of applicants for a program offered to high-potential individuals preparing for a role in SaaS
-Takes part in rigorous training (300+ hours) and assessed on sales development skills by instructional coaches and industry professionals, and completion of an internship project with Talend, a cloud data management company
-EQ: cultivating empathy, growth mindset, coachability, overcoming rejection, time management, prioritization
-Workflow: a consortium of current sales methodologies; qualifying frameworks (e.g. BANT); communication across email, social, phone, and video touchpoints; generating campaigns to SMB, mid-market, and enterprise accounts
-Tech tools: SalesLoft, Salesforce, GSuite, InsideView, Loom, LinkedIn Sales Navigator, Slack

Sales Development Fellow

Talend

-Prospected hundreds of leads through a multi-channel approach, including cold calling, emailing, videos, and LinkedIn messaging; qualified Directors and Managers and closed them on attending company webinars and events
-Exceeded target metrics for email and phone outreach by 210% and 130%, respectively
-Received a Top Performer Award for the most emails sent out
-Collaborated and competed within an SDR team setting
-Built and refined call scripts; designed email campaigns; created prospecting videos
-Engaged actively in weekly performance reviews and coaching in a team setting with the program manager

Sales Development Intern

Shovel Study Planner

-Digital marketing apprentice at Shovel, a B2C/B2B EdTech SaaS startup that promotes a unique productivity timeboxing app for college students
-Prepared images and captions that reached 15K+ followers on Instagram yielding an average 30% engagement rate
-Successfully increased the Shovel app sign-ups with an 18% conversion rate using a robust, targeted content strategy
-Conducted in-depth research of customer personas to understand pain points and challenges to anticipate their needs
-Works closely with the company founders and marketing director to create marketing campaign strategies that align with the company's business objectives
-Writes and edits copy for multiple social media platforms 
-Performs research on current social media trends and audience preferences
-Edits, proofreads, and improves the content of the company e-book
-Responsible for product research for promotional items for the company
-Assists with various marketing activities and sales initiatives

Content Marketing Apprentice

California State Parks

-Managed the backcountry and coastal bluff trails at State Parks in Santa Cruz
-Supervised and managed 10+ kiosk employees
-Educated the public on park rules and policies and resolved visitor complaints
-Liaison between visitor services, educational interpreters, maintenance, law enforcement, and first responder units
-Assisted law enforcement and emergency management units in medical emergencies and rescues

Environmental Services Aide

Senior Park Aide

Visitor Services Aide

Kodak Alaris

-Supervised day-to-day photo lab operations at three Target stores and managed 10 direct reports and two branch managers to ensure customer satisfaction with photo products
-Improved photo lab product sales which led to a 16.5% increase average in annual revenue by designing in-store ad campaigns and creating promotional posters
-Exceeded service goals by engaging with 100+ people daily and achieving a high rate of customer satisfaction
-Took proactive steps in ensuring customer satisfaction and resolving 80+ customer inquiries and complaints daily
-Operated and maintained photo lab equipment including: computer kiosks, printers, scanners, and cameras
-Performed troubleshooting, communicated, and fixed system problems with computer kiosk equipment and printers and ensured the machines were operational
-Interviewed, trained, and supervised employees on photo lab procedures and store policies
-Developed and updated the photo lab operational handbook
-Installed equipment and fixed issues with Kodak kiosk equipment and printers at multiple Target, CVS, and Sam’s Club locations
-Escalated technical issues to more senior-level technical specialists

Area Team Manager / Field Service Technician

TRIO, Upward Bound Program

-Tutored and mentored high school students in the Upward Bound Program, an after-school college preparatory program for first-generation, low-income college bound students
-Supervised and led weekly after-school tutoring sessions at local high schools
-Tutored in multiple academic subjects (Biology, Chemistry, English, Math)
-Conducted and assisted in college preparatory lectures and projects
-Transported and chaperoned students on educational field trips, volunteer events, and on overnight trips to various Californian universities

Science Tutor

Account Executive @ iorad 🤙🏽 | Build interactive training tutorials ultra fast

I exist to get humans excited about eLearning software 💾
 
When I’m not working there’s probably a forest, ocean, or gym mat involved. 
 
Happy to connect with everyone!

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