Conduent

CX Associate

Byte Flow Technologies

Established the foundation for the design of a key-value database product by conducting secondary research, which included competitor analysis, user reviews of competitors, and market trend analysis. I translated these insights into strategic decisions, promoting a user-centric approach to product design.

Designed wireframes and laid out the information architecture for the business website in collaboration with the Product Owner.

Product Designer

novi.digital

Delivered actionable recommendations to improve the usability of a client's website by conducting a comprehensive UI evaluation, employing heuristic analysis, landing page best practices, evaluating mobile and desktop performance, and performing accessibility tests. Identified usability issues through analysis of user behaviour using heat maps and screen recordings.

Provided a targeted persona for informing future design decisions by investigating the user base.

UX Designer

Screen Studio

Improved the usability of the Screen Studio screen recording software by identifying usability issues and delivering actionable recommendations. Gathered insights through user interviews, usability testing and surveys. Conducted a competitive analysis to understand the market landscape.

Led the project to successful on-time completion as the temporary Project Manager. Facilitated client meetings and provided team leadership, including preparing team members to present and submit their research reports.

Hiava Oy

Delivered actionable recommendations to improve the usability of LeaPP, a 3D modelling software for the logistics industry. Conducted usability testing to identify issues and created user flows, wireframes and prototypes to communicate ideas and design improvements derived from the testing insights.

Improved team communication by facilitating design sprint workshops that prompted conversations between stakeholders and team members.

Increased UX maturity through stakeholder engagement with user-related inquiries and actively advocating for the users.

Alva Henriksson Design

Founded and managed my jewellery design company, creating unique products customised to my clients' needs.

Launched an award-winning jewellery line in collaboration with a Finnish jewellery company, creating designs that appealed to a wide range of customers and increased sales.

Fostered a collaborative and innovative work environment by facilitating design workshops to brainstorm product ideas with colleagues.

Founder

Joblink Oy

Worked in over 30 grocery stores, gaining valuable experience in retail sales and developing the ability to adapt quickly to new environments and work as part of a team.

Awarded employee of the month in May 2020 for demonstrating exceptional flexibility during the pandemic outbreak, being willing to work in multiple departments to support the store's operations, and providing excellent customer service.

Managed customer complaints during the returns process, effectively resolving issues and ensuring customer satisfaction.

Communicated with customers in person and over the phone, providing assistance with product information, purchases, and returns, and creating a positive and welcoming experience for all customers.

Demonstrated strong problem-solving skills in managing complex customer situations, often going above and beyond to ensure that the customer's needs were met and that they left the store feeling satisfied.

Consistently met and exceeded sales targets through exceptional customer service, product knowledge, and effective communication skills.

Customer Service Professional

Hi! 👋 My name is Alva, and I'm a UX Researcher & Designer with a knack for usability testing and facilitation, and a background in business ownership.

My natural ability to connect with people from diverse backgrounds fuels my strength in user research and facilitation, allowing me to empathise with users and colleagues alike. With a successful decade as a business owner, I've honed my strategic thinking, making me skilled at aligning design with business objectives. 🚀

UX Portfolio: alvaux.com

Taplio

Alva Henriksson's Linkedin Analytics

Alva Henriksson

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Alva Henriksson's Linkedin Analytics

Alva Henriksson

Want to drive more opportunities from LinkedIn?

Alva Henriksson's Linkedin Analytics