Working closely with global cross-functional teams, including project, managers, stakeholders and developers to identify potential issues provide actionable feedback, and drive continuous improvement in the QA process.

Sr. QA Analyst

Software Technology Group

September 2022 - April 2023 worked with internal STG team: Practice App
Created framework for Cypress Automation tests in same repo as project using bitbucket and VSCode. Wrote web automation using Cypress with Typescript. Deployed local branches for testing using CLI, spun up local environments using Docker containers, and managed versioning and pull requests using bitbucket and JIRA. 
Led testing efforts on over 80 backlogged features, completing within one month of joining the team which facilitated on-time delivery of an accelerated release date. 
Web-app testing, Cypress, Postman, Swagger, Docker, VSCode, AWS (terraform, manual deployment of builds, Amazon ECS, CodeBuild, role switching, logs, etc.), QAlity Test Case Management system, Kanban, Slack, Trello, Miro, Bitbucket.

March 2022 - January 2023 worked with client: Select Health 
Manual test case creation and execution testing a combination of web, mobile responsive and native iOS/Android applications.
Improved quality of SH web and mobile customer-facing platforms with active participation in grooming and planning meetings, detailed documentation of expected results and acceptance criteria, and thorough quality testing, identification and resolution of key issues (including potential PHI leak) prior to production release. 
Mobile Testing, Use Case Scenarios, Risk Assessment, Spira Test Case Management Software, JIRA, Confluence, SQL DBX Pro, GigaFox Mobile Test Device Cart, Modheaders, Kanban, Amplitude, Web Inspect/Developer Tools, Microsoft Teams, Github, Jenkins.

Software Engineer Consultant

Optomi

Worked for Optomi. Client was Papa Johns. 

SDET for IOS mobile app Swift automation using page object model in XCUITest/Xcode. 

Utilized Swift to produce testing strings for a tech forward mobile application.
Utilized XCUI to increase the overall level of automation surrounding the mobile application.
Worked closely with development teams and communicated test errors.
Communicated concisely with business teams to illustrate testing progress and outlook.

IOS QA Automation Engineer

Western Governors University

Internal promotion. Transitioned to Software Engineer II. 
Responsibilities expanded, including:
Mobile automation on native platforms using XCUITest/XCUnitTest for iOS and Espresso for Android, Knowledge of SourceTree and GitHub Desktop (and Bitbucket) for branch management, Working with XCode and Android Studio to push test builds directly to live devices/simulators rather than requiring a build process. 
iOS development (Swift/UIkit/SwiftUI), regularly taking on technical stories to develop features and resolve bugs. Bitrise CI/CD pipeline. Working with third-party dependencies, like MongoDB, Realm, Core, etc. while maintaining QA responsibilities for the mobile team and training other developers in QA processes, including test case management (ServiceNow), test user maintenance, Regression testing for releases and patches, etc. Some SwiftUI training.
Trained developers on QA responsibilities and quality mindset. Put in place processes and procedures for regression and testing needs on a team without an official QA role.

Software Engineer II

Promoted from IC-2 to IC-3 level QA Engineer internally.
Continued working with iOS and Android teams to promote quality mobile app releases. 
Included working with Firebase (Android) and UXCam for mobile analytics.

QA Test Engineer II

Team Lead: Coordinating regression testing for the mobile project across 9 teams/11+ QA Engineers. 
Successful 100 % remote employee since January 2016.
Working with Developers and Business Analysts and Scrum Masters (using AGILE/SCRUM methodology) to create and release quality products for Western Governors University to assist Students and Faculty in day-to-day activities. 
Writing, organizing and executing test cases/regression testing and test plans, locating and reporting bugs, and other functionality issues (JIRA). 
Assisted in grooming stories and requirements to prepare for sizing.
Postman Endpoint Testing in multiple testing environments/limited production testing. 
Coordinated some automation endpoint testing for the mobile services using Postman and Newman. 
Studied iOS/Python programming on the side.
Tested and deployed changes using AWS (brownfield/greenfield). 
Responsible for training new-hire on QA processes and procedures for Salesforce QA testing.
Certified QA Software Tester – ISTQB/ASTQB June 2015 CTFL. 
ICAgile (ICP-tST) Certification June 2016.
Utilized Appsee for mobile analytics.

QA Test Engineer

See the other listing for WGU- I was hired on shortly after the contracted position to work for them directly. 
A current QA employee whom I had worked with at Revinetix/Eversync referred me to the QA Director at the time, Lance Wadman.  Back then, the company didn't allow direct hires without a period of contract work first, so I was an Independent Contractor for two months and change before they hired me on directly. I was informed that my 3 month turnaround to being hired full-time was a record, as it usually took much longer to vet contracted employees.

Software QA Engineer - Contracted Position

Rocket Lawyer, Inc

Analyzing calls and preparing them for Customer Service Coaching sessions as well as Marketing and Training uses. Investigating various topics for projects regarding the Customer Service floor.  Preparing and presenting reports with findings/results on these topics to QA Support and Management.

Quality Assurance Analyst

Assisting customers with technical troubleshooting and guidance regarding DIY creation of legal documents, attorney review of documents, additional attorney benefits, and account management.

Customer Support Technician

Eversync Solutions (Previously Revinetix, Inc.)

·    Management of technical cases via phone, e-mail, screen sharing sessions, and support chat
                      systems, hardware replacement, and documentation from start to finish.
                 ·    Responsible for training new technical support employees.
                 ·    Organized Quote Generation Procedures for purchase orders, hardware upgrades, and
                      technical support contracts using Salesforce.
                 ·    Professional management of agitated customers in stressful situation, conveying a sense of
                      urgency and understanding for customer concerns.
                 ·    Established RMA (Return Merchandise Authorization) Best Practices and Procedures.
                 ·    Served as the primary technical editor of the 3.4 release of Users Guide Documentation.
                 ·    Responsible for new customer orientation training in the basic and/or advanced use of the
                      Revinetix/Eversync Backup Appliance.
                 ·    Created, edited and maintained internal and public technical knowledge base articles.
                 ·    Assisted in updating the customer accounts database with additional appliance and contact
                      information as needed in Salesforce.
                 ·    Converted information from weekly educational training sessions into internal knowledge base
                      articles and training documentation.
                 ·    Provided technical support regarding hardware installation for customers and on-site
                      technicians.

Technical Support Specialist

Joann Fabrics

·   Processed sales transactions.
·   Worked with customers to ensure a positive experience.

Retail Associate

Juniper Networks

·   Certified JNCIA ­ SSL/VPN, UAC, WX, DX and JNCIS ­ SSL/VPN
                 ·   Was promoted internally from supporting SSL/VPN/UAC appliances to WX/DX appliances.
                 ·   Handled high volumes of calls, providing an excellent customer experience through professional
                     communication, timely service, and credible/researched responses to the issue at hand.
                 ·   Worked as Tier 1 and Tier 2 (advanced) technical support for network appliances.
                 ·   Reviewed technical documentation and interpreted/communicated results to the client.
                 ·   Performed duties independently with no supervision/management on site.
                 ·   Assisted in remote hardware installation support with onsite technicians.

Network Engineer

ARUP Laboratories / U of U Hospital

·   Established superior patient care, communicating with patients, coworkers, and medical staff.
                ·   Responsible for Trauma I, Trauma II, and HIPPA procedures.
                ·   Coordinated nightly phlebotomy workload for twelve inpatient units.
                ·   Triaged samples into system database and processed for laboratory testing.

Nationally Certified ASCP/Phlebotomy Technician

Certified QA Engineer with 9+ years of experience in manual QA experience and 4+ years of experience in automated testing. Fast learner with strong technical skills in a variety of testing methods including Functional, API, Mobile, Salesforce, and Web. Proven ability to lead in a remote work environment and collaborate with teams to deliver high-quality products on time and within budget. Exceptional soft skills, including active listening, accountability, open communication, and thought leadership.  

Deeply committed to ensuring high-quality standards in software development. Project profitability can significantly increase by prioritizing quality in the early stages of the Software Development Life Cycle (SDLC).  Seeking a challenging work environment that promotes growth and collaboration.

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