i2c Inc.

Leading the Product and Technical Communications team with a focus on enhancing customer-facing release notes and product documentation. Directing the launch of our new ReadMe-powered API portal, ensuring a seamless developer experience. Developing a tailored technical style guide to meet the specific needs of i2c clients. Responsible for defining team initiatives, goals, objectives, and roadmaps. Working closely with Product Management to align on priorities and with Engineering to establish rigorous technical review processes that ensures the accuracy and quality of all documentation.

Senior Director, Product and Technical Communications

Clear Cut Content LLC

Offering expert technical communication moonlighting services with a focus on clarity, usability, and audience engagement. 

I specialize in:
- Technical Writing & UX Writing: Crafting clear, concise, and user-centered content, including product documentation, in-app guidance, and online help resources.
- Policy & Procedure Documentation: Developing comprehensive internal documentation to support operational excellence and ensure process consistency across teams.
- Content Strategy & Process Improvement: Driving scalable content solutions through process optimization, content audits, and cross-functional collaboration.
- Editing & Quality Assurance: Ensuring content accuracy, consistency, and alignment with company voice and style standards.

Passionate about helping businesses deliver exceptional user experiences through effective content strategy and clear communication. Let me help your organization make complex ideas simple and accessible!

Owner

LogicMonitor

- Lead a global team of two information architects, a web designer, a UX Writer, and a technical writing manager and a team of technical writers.
- Enhanced the release notes experience with improved content curation processes.
- Oversee a Technical Communications team managing the docs site, product documentation, release notes, and UI text for the LogicMonitor portal.
- Rebranded the department to Technical Communications, introducing roles for Information Architecture, UX Writing, and Web Design.
- Secured additional budget for contractor support to address documentation backlog and led the cleanup effort.
- Currently managing a migration from Confluence and WordPress to DITA and XML.
- Helped develop the software development lifecycle (SDLC).
- Developed new documentation backlog management process in Jira.
- Report to the Chief Product Officer and work directly with the senior leadership team to build the Technical Communication department goals, vision, and strategy.
- Manage the department budget and compensation, as well as conduct regular check-ins and end-of-year performance reviews.
- Developed metrics with Google Analytics, as well as a customer feedback loop through CRMs, SEs, Support Specialists, and the Product Management team to help prioritize work for the department.
- Working with the team to establish and improve cross-functional process, acquire and implement a new content management system, as well as run team initiatives to improve the quality and craft of our deliverables.

(Senior - Level) Manager, Technical Writing

- Created product documentation, UI text, and release notes for a hybrid observability SaaS solution in an agile environment.
- Collaborated with UX Design to establish industry-aligned UX writing standards for consistent UI text.
- Authored topic-based documentation in Confluence and published it to WordPress.
- Revamped an entire product area's documentation within the first six months on the job.

Sr. Technical Writer - UX

MGIC

- Secured executive approval to establish and hire a new Technical Writing team.
- Recruited and onboarded six Technical Writers.
- Implemented a new Content Management System (CMS).
- Developed and executed a Change Management Plan to introduce the team, tools, and processes.
- Led a remote team in rewriting over 50% of the company’s technical documentation.
- Contributed to successful government audits with Fannie Mae and Freddie Mac.
- Developed a new intake and tracking process for the team in ServiceNow.  
- Reported to the Chief Compliance Officer and worked directly with the senior leadership team to build the Technical Communication department goals, vision, and strategy.
- Managed the department budget and compensation, as well as conducted regular check-ins and end-of-year performance reviews.

Manager, Technical Writing

- Joined MGIC as the first Technical Writer and introduced the new discipline to the organization.
- Created standardized templates and a style guide for technical documentation and SOPs.
- Conducted Microsoft Word training workshops for employees transitioning from Lotus Notes.
- Collaborated with 19 business areas to develop SOPs, technical documentation, and job aids for new processes and software solutions. 
- Got change management certified through Prosci.

Senior Technical Writer

Associated Bank

- Authored and updated company SOPs using SharePoint and Nautilus.
- Collaborated with department leaders and SMEs to ensure documentation accuracy and regulatory compliance.
- Recognized as Employee of the Year within the first year on the team.

Technical Writer

HSA Bank, a division of Webster Bank, N.A.

Designed and implemented a style guide and templates for writing and helped create a knowledge base for IT.

Contract Technical Writer

SKYGEN

- Collaborated with multiple Agile scrum teams to create online Help content using Madcap Flare.
- Traveled to Lima, Peru with the Director of Development to train and conduct usability testing with an outsourced development team.
- Presented the outcomes of the Peru trip company-wide at a Town Hall meeting.

Information Developer/Technical Writer

Zywave

- Supported seven Agile scrum teams across 14 products, creating online Help with MadCap Flare 11  and on-screen text using Resources Admin.
- Rebuilt the Help site with the design director using HTML and CSS in MadCap Flare.
- Improved text review processes by collaborating with developers for direct string editing access.
- Partnered with UX Designers to craft UI text, develop user personas, and conduct prototype usability testing.
- Conducted live usability testing on documentation and online Help during a Florida site visit with the Product Owner.

UX Technical Writer

Generac Power Systems

Inside Sales Representative

SAS GPS - Government Procurement Solutions

Wrote up knowledge base articles for customers and edited proposals for the company.

Technical Writing Intern

Hi, I’m Amanda! 👋

I’m a strategic technical communications leader with over a decade of experience spanning technical writing, UX writing, people management, and cross-functional collaboration. My passion lies in delivering exceptional user experiences—whether through intuitive in-product guidance, clear and effective product documentation, or comprehensive online help resources.

As a people manager, I’m dedicated to mentoring and empowering my team, helping them grow both personally and professionally. I thrive in building strong, collaborative relationships across business areas, ensuring alignment and driving continuous improvement in cross-functional processes.

I’m committed to fostering a growth mindset in the workplace, consistently seeking new opportunities to elevate content quality, enhance user satisfaction, and contribute to the overall success of the organization.

Taplio

Amanda Dempsey's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Amanda Dempsey's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Amanda Dempsey's Linkedin Analytics