Amanda Sweeney's Linkedin Analytics

Expert in building and leading high-performing teams that drive retention and revenue growth, with a proven track record of consistently increasing customer satisfaction and loyalty through data-driven strategies and exceptional delivery. Skilled in developing and implementing customer success and support operations that drive revenue growth, profitability, and operational excellence. ▶ THE VALUE I BRING By leveraging my leadership acumen, I inspire and motivate cross-functional teams to collaborate effectively and deliver remarkable outcomes for customers. I am passionate about creating a customer-centric culture, fostering innovation, and continuously improving customer experiences. ▶ MY CUSTOMER SUCCESS STYLE Throughout my career, I have built a reputation as a trusted advisor and advocate for customers. By actively listening, I gain a deep understanding of their goals and objectives, and align our strategies and initiatives to support their success. I have greatly enjoyed the opportunity to scale my team and share my skillsets through training, mentoring and ongoing coaching. ▶ A FEW CUSTOMER SUCCESS HIGHLIGHTS ⭐ Maintained an exceptional client retention rate of over 90% through providing unparalleled support and driving customer satisfaction. ⭐ Led cross-functional teams to develop and launch new products and services that met and exceeded customer expectations and generated significant revenue growth. ⭐ Successfully implemented Gainsight to track KPI's - retention, renewals and expansion opportunities. ▶ AREAS OF EXPERTISE Leadership and Team Management ● Coaching and Mentoring ● Customer Satisfaction ● Customer Loyalty ● Revenue Growth Strategies ● Innovation and Continuous Improvement ▶ INTERESTS OUTSIDE OF WORK Outside of work, I enjoy exploring new cultures through travel, trail running, gardening and spending time with my family. These activities fuel my passion for personal growth and help me maintain a balanced and focused mindset. ▶ LET’S CONNECT I invite you to connect with me and explore potential opportunities to collaborate and drive mutual success.