Amanda Mathieu's Linkedin Analytics

Global Strategic CX Leader | Lifelong Learning Advocate | Bilingual English/French | International MBA and Experience Improving the 3 P's (Product/Process/Program) for Peak Effectiveness Proactive | Dot Connector |Translator | Creator | Diversity Relationship Builder | Event Planner | Diplomatic Motivational Mentor focused on Engagement and Collaboration Accomplishments: - 35% growth in a non-profit organization in 12 months, including alumni engagement and prospect identification. - Raised $30,000 in under 10 months to provide travel and accommodations for a 10-day Asia tour (Rutgers). - Upgraded and led a weekly CX assembly with diverse key speakers and increased attendance to 400+ each session. - Launched a revenue-generating Internet Activation program, resulting in a $5M annual increase. - Improved CES-related NPS Program productivity by 10% in 8 weeks using new scalable processes. - Managed CRM platform transition, ensuring 99.99% availability and saving $16.5M annually. - Established XM Tools Champions Program, earning the Customer Advocacy Distinction Award. - International experience in EMEA (lived in France/UK) and Asia *Personal why* Provide best-in-class solutions and practices to maximize data-driven insights, encouraging innovation to reimagine the future of products for greater team success. "If you're not willing to fail, you can't innovate. If you're not willing to build a vulnerable culture, you can't create. It's just that simple". -Brené Brown Please reach out to me to connect. Have a fanTASTIC day!