Dremy Homes

• Mitigate issues swiftly and coordinate vendors/tradespeople when needed to ensure positive guest experience
• Maximize occupancy and average daily rate leveraging data analysis from booking data and market conditions
• Created and managed detailed financial tracking using Stessa and booking platforms, ensuring alignment between business operations and guest expectations

Business Manager, Operations & Hospitality

Convoy Inc

• Partner with Enterprise-level Retail and CPG accounts to support their freight needs and increase shipping volume with Convoy
• Secured an incumbent contract with a client through the preparation of a complex 4-month Request for Proposal
• Collaborate cross-functionally with Product, Pricing, Operations, Marketing, and Program Managers to improve service performance and prepare program proposals to meet customer’s capacity needs
• Ramped up quickly to independently run a book of business while team lead was on leave.
• Supported a newly hired Customer Success Manager to set and monitor quarterly performance objectives.

Senior Account Manager

Expedia Group

• Lead team of online and offline account managers overseeing Northwest and Southern U.S., Canada, and partner-operated concierge services globally.
• Program manager maximizing the partner-operated concierge business in Latin America, U.S., Italy, and Asia markets by driving collaboration between account managers, partners, operations team, Engineering, Legal, and Finance teams.
• Navigated changes in offline business model due to impacts of Global Data Privacy Regulation (GDPR). Liaised with Legal and Privacy teams to update contracts and remain compliant with customer data protection policies. Implemented interim solutions quickly, including an opt-in email campaign, to resume operations and continue driving revenue.
• Global project manager for an initiative to reduce booking cutoff on activity products. Partnered with Connectivity and Communications team to create documentation, resources, and run a script to mass update the portfolio. Achieved a 17% increase in products available for customers to book within 4 hours of the activity start time (Q4 2019).
• Plan and implement regional and global projects, leveraging tools such as Slack, Trello, Salesforce, and Confluence to effectively manage the process and collaborate with various stakeholders.
• Oversee P&L for offline partner-operated markets in partnership with Finance team, monitoring supplier performance and team expenses.
• Coach and develop direct reports (Direct reports grew from one to five in 1.5 years); mentor global team members

Area Manager/Senior Manager, Partnerships & Destination Optimization

• Account Manager for 200+ attractions and tour operators in the U.S. and Canada
• Navigated global system migration for supplier extranet Q4 2017-Q1 2018
• Analyzed performance data (GBV, Transactions, Visitors) and market trends to identify optimization opportunities to grow the business
• Trained suppliers on utilizing Self-Service extranet to manage product listings, including maximizing content for SEO and refreshing images and video
• Grew API connected partners in Canada from 15% to 40% Q2-Q4 2017
• Utilized Salesforce to manage market portfolio, onboard new clients, and track progress of new product launches. Adopted upgrade to Salesforce Lightning.
• Managed 2 direct reports with a portfolio of 300+ clients
• Developed new processes and advocated for improvements to increase efficiency of the team

Account Manager, Destination Services & Optimization

• Led sales and onboarding of attraction, tour, and ground transportation providers in Canada, Southern California, Oregon, and Mountain Region
• Account Manager for 100+ clients, ensuring high quality portfolio of products is available on Expedia points of sale for customers to book
• Facilitated API integration of suppliers' portfolio to increase sales, streamline reservation process, and improve customer experience
• Researched new prospects, cold called, and conducted market visit leading to 109% growth in products in Portland (Q1-Q2 2016)
• Negotiated contracts, commissions, and promotional rates with new and current accounts
• Secured strategic account for ground transportation to fill in market gaps at 75+ airports (Q4 2016)

Associate Account Manager, Destination Services

Teach For America

•	Program manager for the onboarding of nearly 400 incoming teachers over three years working with internal and external stakeholders, leading effort for corps members to accept placement and complete prerequisites
•	Conducted recruitment activities to attract high-quality candidates via career fairs, webinars and 1-on-1 meetings 
•	Managed project plan and logistics for new teacher Induction-a 5-day training that included hotel partnership and culminating dinner with community leaders; led regional event planning for groups of 10-200 attendees
•	Launched social media accounts (Facebook, Twitter) to share regional narrative and increase awareness of our work. Grew reach organically over two years through continued engagement. 
•	Created all mass communications for new teacher cohort; developed regional onboarding hub to streamline information and action items; designed regional newsletter for external audiences, including donors & school leaders
•	Cultivated relationships with Clark County School District (5th largest), charter schools, NV Dept. of Education, University of Nevada-Las Vegas and more to strengthen partnerships and align on shared goals

Manager, Growth, Development & Partnerships

United Way of Southern Nevada

•	Developed tracking system to manage status of 300+ preschool tuition assistance applicants and recipients in Excel to provide monthly reporting for funding accountability
•	Supported teachers in a 120-hour HighScope Preschool Curriculum Course and OnlineCOR observation tool
•	Represented organization as a steward at numerous community and fundraising events

Education Development Manager

Acelero Learning

•	Established vision and goals for a classroom of 20 students; taught foundational language, cognitive and social skills; conducted home visits and parent conferences to further academic enrichment outside of school
•	Recorded anecdotal notes daily to track students’ progress and utilize data to create effective lesson plans

Lead Teacher

Corps Member

Dynamic, efficient, and organized professional with versatile experience in e-commerce, technology, travel, logistics/freight, non-profit, and education sectors. Strong skill set in client management, partnerships, cross-functional collaboration, leading teams, coaching and development, program and project management, communication, and relationship-building. Adept at learning quickly in a fast-paced, results-driven environment.

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