HealthLift

•	Support the Help Desk Manager
•     Organize the Help Desk staff and team processes
•     Supervise, schedule and assign duties to the team members.
•     Create Prior Authorization for Workers Compensation and Auto No Fault in the Tredium System. 
•     Maintain a productive work environment for the team that also promotes and sustains a high level of morale.
•	Keep clean records of all activities in the help desk department and present them to management upon request for evaluation
•	Facilitate team communications & help with questions/escalations, involving help desk interaction to provide fast and accurate resolutions.
•	Monitor and manage Help desk processes
•	Manage team performance, stats and KPI’s
•	Assist in creating and implementing team goals and objectives
•	Help with team rewards, recognition and morale
•	Provide and maintain great customer service
•      Maintain company policies and standards
•      Organize training and/or make arrangements for team member to receive training on the latest and best practices in handling help desk related issues
•      Track performance metrics and quality control.   
•      Assisted him with new hire process (candidate screening and assessment)

Help Desk Team Leader - Pharmacy Services 

- Extensive knowledge in Tredium System - PBM claims processing platform
 - Identify inconsistencies in Workers Compensation and Auto No Fault Claims
 - Created Prior Authorization in the Tredium System for Workers Compensation and Auto No Fault Claims
 - Inform clients on their outstanding debts
 - Answer clients' equations and address problems.
 - Train new employees
 - Work within a team environment to identify problems and develop solutions for better business performance.
 - Place calls to gather data to resolve pharmacy claim and coverage inquiries.
 - Obtain authorization from insurance companies to process new and continuing transactions.
 - Ensures the security of any confidential information in the company's custody in all forms, electronically, written, or in any other format.

Help Desk Specialist - Pharmacy Services 

- Place calls to gather data to resolve pharmacy claim and coverage inquiries
 - Enter and maintain accurate records in our information system(s)
 - Analyze and resolve customer concerns using established procedures
 - Identify inconsistencies	
 - Initiate contact to patients, doctors, employers and Insurance companies to obtain additional insurance and processing information for the successful completion of benefits verification process, as needed
 - Ensure the security of any confidential information in the company's custody in all forms, electronically, written, or in any other format.
 - Other duties as assigned

Billing Verification and Validation Analyst - Pharmacy Services 

Lucena Pro Services LLC

Owner of a small business that offered commercial janitorial services.
Handled the administration and personnel management 
Maintained the financial responsibilities in collecting payments for the services offered. 
Managed all scheduling, staffing, hiring, trained and supervised all new hires and existing staff in correct procedures and compliance with corporate regulations.
Interacted with clients directly to understand their needs.
Received and resolved any items of concern which were raised by clients or staff internally
Performed tasks according to corporate policy and clients’ requests so that results were satisfactory.

Small Business Owner

BTG Pactual

- Known for the excellent focus on the client and excellent negotiating skills.
 - Received excellent performance evaluations (360-degree evaluation) every six months, which earned bonus due to the performance and goals achieved.
 - Improved vendor relations through communication including, plant visits, in-house meetings and phone calls which improved product quality, and reduced lead time.
 - Negotiated prices and terms with material suppliers and vendors lowering costs by 20%, 10-15 MM/year.

Procurement Buyer

Banco PAN

Prepared detailed purchase requisitions, Request for quote (RFQ), Request for information (RFI) and Request for proposal (RFP)
•	Maintained accurate inventory of the suppliers.
•	Created purchase orders and sent out requisitions using the TOTVS System.
•	Research, select and purchase quality products and materials.
•	Build relationships with suppliers and negotiate with them for the best pricing.
•	Processed requisitions and updated management on status of orders.
•	Updated inventory and ensured that stock levels are kept at appropriate levels.
•	Arranged transport of goods and track orders to ensure timely delivery.
•	Coordinate with inventory team, management, and stockroom as required.
•	Assessed quality of stock received and escalated any discrepancies to suppliers and management.

Procurement Buyer Jr.

Grupo Silvio Santos

•	Research, select and purchase quality products and materials.
•	Build relationships with suppliers and negotiate with them for the best pricing.
•	Process requisitions and update management on status of orders.
•	Arrange transport of goods and track orders to ensure timely delivery.
•	Analyze market trends and apply this knowledge to make insightful buying decisions.
•	Develop an effective and accurate system for monitoring purchase orders.
•	Deliver a weekly purchase order report to supervisors that indicates the invoice number for all closed orders.
•	Work within the management team to ensure that all deliveries satisfy the assigned orders and report any back ordered or missing products.
•	Assist the Supply Chain Manager with maintaining inventory levels and materials on a regular basis.
•	Effectively communicate with the management team to ensure all orders are accurate.

Procurement Analyst

WIZARD IDIOMAS

- Promoted a complete development of the communication skills: speaking, listening, reading and writing.
 - Helped students to develop personal, cultural and academic aspects.

Instructor

Credigy

Reminded people of their overdue bills and do their best to negotiate payment.
Tracked down people who owe money from overdue bills and negotiate payment.
Followed legal requirements during debt collections to avoid legal issues.
Maintained security and confidentiality of company and customer information.

 International Debt Collector

The Church of Jesus Christ of Latter-day Saints

•	Teach language learning strategies.
•	Maintain a positive and encouraging attitude with students at all times.
•	Effectively ask and answer questions to promote learning.
•	Keep accurate records and reports.
•	Maintain a dependable schedule and be on time for all students’ appointments.
•	Assist the supervisor with continual improvement efforts as needed improving training materials as req Create interdisciplinary study course incorporating state curriculum.
•	Create and maintain a healthy learning environment for multicultural students.
•	Interact and discuss about parent’s progress of students and areas of improvement.
•	Plan instruction and develop strategies to address development of students.
•	Perform role of bilingual teacher at classes following Board of Education approved curriculum.
•	Implement bilingual multicultural syllabus defined by program staff.
•	Monitor and control bilingual class students commensurate to Education Board policies and procedures.
•	Initiate and maintain consistent communication with prospective co-educators.
•	Report principal promptly serious injury or illness of student in class.
•	Participate in bilingual and other staff development activities.
•	Instruct students in their native language on assigned subject area.
•	Teach subject matter following stated school board guidelines.
•	Develop and tutor lessons accommodating different students learning styles.
•	Plan and utilize instruction and learning techniques meeting students’ needs and learning style.

Bilingual Instructor


A self-directed overachiever who has a strong work ethic, with a friendly personality, which is willing to accept any level of responsibility that accompanies a job role.

Skills:
•     Experience in training, managing people and projects.
•	Comprehensive understanding of procurement legal frameworks.
•	International procurement experience (goods and services).
•	Knowledge of project management methodology.
•	Proficient in the use of Microsoft Word, Excel, PowerPoint, and Outlook.
•	Resourceful and well organized.
•	Dependable, efficient and detailed oriented.
•	Good reasoning abilities and sound judgment.
•	Excellent verbal communication.
•	Ability to work well with a team.
•	Able to thrive in a high-stress and fast-paced environment.


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