Splunk

Busy professionals turn to me to simplify how they use data to find problems faster and be the heroes their teams need.

At Splunk, I help overwhelmed, and time-starved leaders gain insights from large volumes of data so that they drive optimization that looks like: 

► Better leveraging enterprise solutions they already have like AWS, Google Cloud Platform (GCP), Azure, NewRelic, VMWare, JIRA, Slack, while eliminating duplicative tools.

► Increased productivity through faster error resolution, shorter triage times, and quicker resolution of complex problems.

► Meeting business goals by understanding their product lifecycle from different perspectives.

On a related personal note, I would like to see fax machines eliminated from the healthcare industry, yet baby steps. 

Experience
Healthcare Information (IT) Technology
Rapid Problem Solving
Stakeholder Management 
Relationship Management 
Salesforce
Salesforce Health Cloud (HealtheCare)
Revenue Cycle Management (RCM)
Customer Success
Technical Writing
HIPAA Compliance 
Cybersecurity 
Health IT Project Implementation
Healthcare Compliance SaaS technology

Data Nerd and Client Relationship Specialist 

Children's National Hospital

For the past several years, I have been serving as an Account and Customer Success Manager championing high-cost medication products ( 500k annual, lifetime use drugs), leading the vendor/ project management cycle from procurement to medication delivery.

𝐊𝐞𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬:
► Project Management rolled out a “first of its kind” knowledge base to enhance the productivity of 100+ medical staff who needed to access medical records that were not part of the Cerner EHR.


► Project Management, during the COVID pandemic, evolved a need to support better the COVID hotline where the public received prompt direction on testing, vaccination or treatment in a way that did not increase ER volume.

► Collaborated cross-functionally with a team of 20 high-performing healthcare stakeholders and supported customer and partner success of 32+ high-cost medication accounts.

► Spearhead relationship building with internal stakeholders ( clinicans, providers, specialists) to drive continued adoption of Cerner Powerchart.

► Managed relationships with partners in care delivery and served as the liaison between interdepartmental teams and external stakeholders ( payers, community leaders, Cerner vendors) to ensure drug product process adoption and software implementation went smoothly.

► Nurtured relationships, used outlook, salesforce and other cloud-based tools to maintain relationships that can be quickly activated when a prompt, high stakes, mutually beneficial resolution is needed.  


Experience: 
Account Management 
Relationship Management 
Cerner Power Chart
Customer Success
HIPAA Compliance 
Salesforce 
 Healthcare Information (IT) Technology
Electronic Health Record ( EHR) Workflow Creation Process Improvement  
Cerner Implementation 
Insurance Prior Authorization
Rapid Problem Solving
Stakeholder Management 
Health IT Project Implementation
Healthcare Compliance  SaaS technology
Consumer Education

Account Management|Revenue Cycle Management

Used project management experience that contributed to creating a consumer-first healthcare experience for a medically complex patient population:

✅ facilitate complicated prior authorizations and overturn denials 

✅ move projects forward that improved communication among various specialty providers

✅ wrote an article about Lean application in the healthcare ICU setting. 
See page 10 of the document.

Healthcare Project Manager and Contributing Healthcare Writer

Women in Revenue

Women in Revenue is a group of leaders and up-and-coming leaders in sales, marketing, and other revenue-impacting roles focused on three things:
‌➥‌ Education and awareness of diversity and inclusion in the workplace.
‌➥‌ Giving back to women through mentorship programs, opportunities, and access to resources.
‌➥‌ Moving members’ revenue capacity forward while having fun!

Member

Black Marketers Association of America (BMAA)

Our mission is to empower, elevate and educate Black Marketers financially, mentally and emotionally through their marketing careers. Our mission is to improve the marketing industry by highlighting and supporting Black Marketer's careers as employees, freelancers, and business owners.

Nurse Marketing

What does nursing have to do with business and marketing?

This is where Amelia talks about the many ways humans help other humans get the resources they need 
to survive and thrive at the bedside, in the boardroom and beyond. 

The Business of Nrsng is where life and business intersect.

https://thebusinessofnursing.com/stories-of-nurses-and-business

Project Manager and Podcast Host

Solutions by Amelia

✔ Developed and implemented a Lead Gen Campaign that resulted in almost 500 new leads in under4 weeks.
✔ Developed and implemented a Growth Hack that resulted in a Facebook reach increase of 775%
✔  Developed and implemented a Growth Hack Twitter Community by 193%  in less than 4 months 
✔  Developed and implemented a Content Strategy that grew an Online Community by 38% in less than 9 months 
✔  Stanford Medicine X and Symplur announce an Everyone Included™ social media research challenge semifinalist 
✔  mHealth App Developer
I have worked with:

HIPAA SaaS Companies 
Medical Device Startups 
Higher Education Professionals 
Government Contractors and more

Account Manager Sales Marketing 

Presents on topics related to use of Social Media in Healthcare.

Professional Speaker

I establish business partnerships and secure new business through targeted lead generation, direct outreach, warm introductions as well as participation at vetted networking events that will quickly build a book of business and lead to business growth.

Account Manager and Business Development Consultant

Develops, distributes and promotes content related to healthcare professionals and business

Healthcare Marketer and Content Strategist at The Business of Nrsng 

*Women's Professional Empowerment Symposium- Personal Branding for Business Growth (2020)
*SHRM Presentation- Social Media - Human Resources and Leadership's Role (2019)
* Virtual Business Summit for Event Planners  (2019)
* Virtual Business Summit for NPs and other Healthcare Providers. (2018)
*  Washington, DC Area Social Media Presentation Women's Entrepreneur Forum (2017)

Guest on multiple podcasts discussing healthcare marketing, social media and relationship building and more!

* The Creative Marketing Zone with Eric Koch  | Studio 78 with Nache Snow | Leading with Health with Jennifer Michelle

Marketing Public Speaker for Healthcare Organizations and Startups

Skilled in using HootSuite (Social Media Management System) for Small Business as well as Entreprise level Clients.

Certified Hootsuite Professional 

As an experienced partnership and business development professional, with a healthcare focus, as head of customer success and partnerships, I manage seven accounts simultaneously while overseeing company growth, ensuring an efficient sales process and developing and executing targeted strategic sales plans to accelerate innovation and revenue growth.

𝐊𝐞𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬:

► Developed a program that identifies, cultivates, and nurtures trusting relationships with external partners and top prospects in a remote environment without cold calls or emails.

► Effectively align partner and company goals & objectives and develop a compelling value proposition for prospective partners that looked like joint offerings such as: podcast guest opportunities, panel presentations, and other creative joint partner offerings.
 
►Nurture and grow various online communities of high-performing professionals by identifying and fulfilling mutually beneficial value creation opportunities.

Client results have looked like:
- opened doors to multiple billion-dollar organizations
- lead generation of over 300 leads in 1 week organically 
- lead generation of almost 500 qualified leads in under 4 weeks organically 
-marketing channels that generate over $150,000 in a few weeks, without paid ads or SEO 
 -national speaking opportunities
 -effective campaigns that look like B2B micro-influencer campaigns for a multibillion-dollar global CRM company.
- securing close to 100k for a client who took my advice and ended up in the right room at the right time with the right partnership.

Skills: healthcare business intelligence·self-starter· relationship building· partnership development· revenue cycle management· dual-sided marketplaces· copywriting· storytelling· value proposition creation· HIPAA Compliance


Software: salesforce· pipedrive· click up· airtable· trello· smartsheet· process street· asana· google workspace·monday·rocketreach·zoom info·salesloft

Founder & Head of Customer Success

I create content for blogs, test items, web copy and more. 
Clients hire me to get seen with words by capturing the needs of their readers so that their message will resonate and motivate their audience to take action towards a specific goal. 
My work has been featured in media outlets like:

The Maryland Women's Business Center 
SM Media Enterprise 
Various Healthcare Startups in the HIPAA compliance and Telehealth industries

Startup Healthcare Marketing Strategist and Writer 

Many professionals struggle to get in front of the right people and scale with sanity.

But thanks to the internet, it is now easier than ever to find just the right collaborations and related opportunities that are attached to humans.

Unfortunately, we do not wake up with the skill of "opportunity finding" and being seen by the right people.

Additionally, visibility and showing up for ourselves is a muscle that needs to be developed. 

If learning about best practices related to self-marketing, business development, and strategic partnerships can serve you, please tun into the Confident Collaborations Podcast: https://anchor.fm/confidentcollabs

Project Manager at Confident Collaborations a Strategic Partnership Podcast

Healthcare Marketing Network 

Are you making the most of networking events?

Would you like to better leverage networking events?  

Amelia was invited in as a Guest Writer to share about best practices on just these topics, please see the link below :
https://healthcaremarketingnetwork.com/how-to-leverage-networking-events-to-benefit-your-small-business/

Contributing Writer for Healthcare Consumer Focused Start Up Company 

Maryland Women's Business Center

Are you using Twitter to develop professional relationships?

The Maryland Women's Business Center invited Amelia to share best practices on this topic, please see the link below:

https://marylandwbc.org/benefits-of-microblogging-on-twitter/

Contributing Writer

Suzy

At Suzy, we are driven to accelerate business opportunity confidence with quant/qual evidence. One key driver of creating that opportunity is through introducing consumer-obsessed decision-makers to the Suzy platform that hosts a well-maintained panel of over 1 million US consumers, which helps busy professionals get answers to burning questions while they are still burning. 

As part of the Business Development team, I get paid to set our sales teams up for success by helping them close more business, exceed their quotas, and deliver an exceptional customer experience. 


𝐊𝐞𝐲 𝐃𝐞𝐥𝐢𝐯𝐞𝐫𝐚𝐛𝐥𝐞𝐬:

► Composed a relationship nurturing sales cadence that tracked customer progress and allowed an enterprise sales team to achieve a 433% increase YOY on meetings booked with various accounts, including many cloud-based technology companies in a remote environment, and drove revenue growth.

►Developed and taught a lead generation process that revived “ghosted” accounts and opened the doors to previously dormant industries. 


► Boosted email open rates by 10%  by researching the target audience, discovering new pain points, learning the voice of the partner, and analyzing behavior patterns to improve customer experience.

►Identified and contacted new target sales opportunities through outbound email and calling campaigns while qualifying prospects and transitioning to the sales team and building a sales pipeline.

Skills: consumer insights·business intelligence·self-starter· relationship building· partnership development· lead generation· lead nurturing· copywriting· storytelling· value proposition creation

Software: salesforce·rocketreach·zoom info·salesloft

Enterprise Business Development Specialist| Consumer Insights Industry 

Nursing Institute for Healthcare Design

The Marketing and Communication committee is charged with informing members through engaging communication about news, events and opportunities in the healthcare design industry.
Here I have: 

Implemented systematic content curation strategy 
Introduced an Influencer ( Partner)  engagement workflow

 Marketing and Communication Committee

RN by trade who knows that 1) business disruptions impact humans and 2) healthy relationships are always the answer to complex problems.

▶︎𝐏𝐞𝐫𝐬𝐨𝐧𝐚𝐥 𝐂𝐨𝐦𝐦𝐢𝐭𝐦𝐞𝐧𝐭 

I empower dynamic leaders to thrive by creating a culture of productivity, innovation, and well-being. Together, we navigate your ever-changing demands and optimize time to achieve better work-life integration. 

Let's create a sustainable, fulfilling world of work!

▶︎ 𝐂𝐨𝐫𝐞 𝐂𝐨𝐦𝐩𝐞𝐭𝐞𝐧𝐜𝐢𝐞𝐬 & 𝐊𝐞𝐲 𝐒𝐤𝐢𝐥𝐥𝐬:

Healthcare Revenue Cycle Management| Project Management| Conversational Marketing| Customer Success | Relationship Building|Empathy |Storytelling 

𝑲𝑰𝑵𝑫 𝑾𝑶𝑹𝑫𝑺:

🗣 "...I have been impressed by her high level of connectivity and deep engagement with executive leaders who work across all sectors. Amelia has an authentic desire (and proven capabilities) in the area of strategically linking influential leaders to each other and also to the resources that they need in order to facilitate business growth. "
-Makeba Clay MA, Leadership and Organizational Strategist 

🗣  "I had an opportunity to work with a great client at the introduction of Amelia. Not only was she able to identify my skills and the needs of the client separately, more importantly, she was also able to pinpoint how we could potentially connect for success. If you're in need of getting in front of the right people, Amelia is a great person to partner with to make it happen."
- Shana Campbell Instructional Designer 

Profile Photo Credit: DFinney Photography

Taplio

Amelia J. Roberts, Connector's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Amelia J. Roberts, Connector's Linkedin Analytics

Want to drive more opportunities from LinkedIn?

Amelia J. Roberts, Connector's Linkedin Analytics