Lightspeed HQ

• Monitoring of Enterprise/Mid-Market customers at risk of churn, retention
• Management of strategic accounts FR/CH
• Recruitment and training of new arrivals (internal)
• Collect, share and analyze customer feedback
• Creation of processes to automate and simplify repetitive tasks (internal)

Customer Success Manager | FR Hospitality

EMLV - Ecole de Management Léonard de Vinci

• Coaching and consulting for BAC+5 work-study students
• Performance monitoring and skills acquisition/validation follow-up

Tutor - Work-study Students

Glady (ex Wedoogift)

• Customer management, QBR, upsell and cross sell, retention
• Daily follow-up, operations management, product/support feedback 
• Onboarding of new Juniors CSM/AM
• Salesforce deployment for the AM/CSM team

Account Manager

Eventdrive

• Event project management (physical, hybrid and virtual) 
• Training, coaching, follow-up, upsell, customer support 
• Automation of repetitive tasks (customer training) and implementation of onboarding processes (playbooks)
• Content : articles, videos, ASO on iOS and Android

Customer Success Manager

Destination Paris Bercy

- Organisation of the first edition of a multi-site event bringing together more than 300 MICE event professionals. The objective was to introduce the event venues in the Bercy district (AccorHotels Arena, Salons de l'Aveyron, Bercy Village, Maison de la RATP, Pullman Bercy...).
- Analysis and report of the event
- Management of commercial requests with the different locations of the GIE. 
- Content creation

Event Coordinator Assistant

IUT de Cergy-Pontoise

• Coordination and organisation of the first edition of the integration sports day aimed at bringing together students from the nine sites that make up the IUT of Cergy-Pontoise.
• Management of the logistical and operational aspects of the event.
• Communication and promotion of the event to the target audience.
• Critical analysis and writing of articles.

Event project manager

For 5 years now, I've been helping my customers make their projects a success. Having worked in a variety of SaaS environments and focused on customer excellence, I help our customers get the most out of our tools, while making them our best ambassadors.

Taplio

Amélie Vinhas's Linkedin Analytics

Amélie Vinhas

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Taplio

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Amélie Vinhas

Want to drive more opportunities from LinkedIn?

Amélie Vinhas's Linkedin Analytics