Amer Hasan's Linkedin Analytics

Kantar is the world’s leading data, insights and consulting company. 2018 -Present: CX Partnership Services, Kantar. Dedicated professional with a passion for driving impactful insights and solutions in the ever-evolving landscape of customer experience (CX). Currently spearheading global CX program management at Kantar, the forefront of data, insights, and consulting. With a track record of success spanning 25 years, I've collaborated with top-tier SaaS platforms and global stakeholders to deliver transformative CX implementations across 95 markets and 20+ WPP companies, positioning WPP as a leader in B2B client-centricity and success. My diverse background encompasses extensive insights and market research experience across B2B, B2C, Government, and Social sectors. Having partnered with over 40 client companies and organizations, I've cultivated a deep understanding of various industries, including Automotive, Banking, Telco, and Healthcare, among others. Noteworthy achievements include navigating high-regulatory environments and contributing to the attainment of UK statistics accreditation by the UK Statistical Authority. Backed by Gallup Strengths in Discipline, Empathy, and Responsibility, I thrive in dynamic environments, leveraging a robust skill set that spans CX methodologies, research methodologies (Quant and Qual), and proficiency in tools such as Medallia, SPSS, and SQL. Certified in Prince 2 and well-versed in Agile/scrum methodologies, I ensure projects are delivered with excellence and efficiency. Committed to upholding quality and information security standards, I've led Kantar's UK CX team in compliance with GDPR, CCPA, and Kantar UK Compliance/Risk protocols. My expertise extends to supplier management, pricing negotiations, and research practitioner roles, encompassing customer journey mapping, brand loyalty, and stakeholder management. Side Hussle professional interests: AI and data ethics, Regulation, data law & compliance, Diversity Equality, inclusion and belonging - including the intersection of the above + Mentoring under - represented communities. Let's connect to explore how my expertise can drive tangible results for your organization!