The Arizona Fair Housing Center

Process improvement and innovation for effectiveness and compliance of operational testing data collection, and analysis to Affirmatively Forward Fair Housing, focusing on artificial intelligence for automation.

AZ Fair Housing Coordinator

Mesa Community College

Counseling adjunct faculty

Paradise Valley Community College

Provided services to campus in alignment to Counseling Health and Wellness
● Provided coaching/counseling services for students in academic/career area
● Referred students to community resources for additional support
● Prepared curriculum, rubrics, learning contracts and syllabi for varied learning styles
● Facilitated and evaluated learning for college level Life Skills, Career Development and
College Success courses, including extensive use of instructional technology
● Facilitated high school and American Indian program college introduction courses

Counseling Adjunct Faculty

LogoLife

Assesses student focus, learning, engagement and satisfaction and utilizes data to inform decisions and strategic priorities.  Serves as a spokesperson for any student-related issues within the program.  Consults with student-facing faculty and support staff as a resource and when a situation arises that calls for a strategy to be implemented. Determines and prescribes a range of appropriate strategies, accommodations, and modifications to meet the unique needs of students. Serves as a subject matter expert by giving perspective, insights, and knowledge in a consultative manner.  Serve as a head faculty and coach for the onboarding Dream System curriculum prototypes. Provide leadership and expertise within the company by sharing professionally relevant information within our defined scope of practice.

Learning and Performance Consultant

University of Phoenix

Advised students for associate, undergraduate and graduate programs
● Built relationships with students to uncover motivation and obstacles
● Identified student needs, disseminated information, and coached them through
enrollment process with efficiency and accuracy (always meets or higher)
● Ensured students were oriented to University policies and services before class start to
increase retention
● Facilitated new student orientations for all degree programs (Associate ­ Master)

SR Enrollment Counselor

Intuit

Led outsource coaches to achieve business results
● Worked with coaches improving agent level quality metrics, influencing overall partner
quality performance.
● Contributed to creating processes in performance management that were used as
best practices across department
● Created and conducted impromptu training per business need

On Site Coach

Coached support engineers to resolve customer issues and improve departmental
processes.
● Exercised significant judgment within broadly defined procedures
● Developed a coaching partnership with agents to deliver product knowledge, tool
usage, and customer alignment and troubleshooting skills.

Partner Assistance Team Member

Intuit Inc

Refined billing/refund processes to meet Sarbanes­Oxley documentation compliance.
● Provided frontline documentation and coaching for compliance and performance
improvement

TurboTax Billing Administrator

I coach, teach, and facilitate experiences for individuals who are seeking purpose. I prepare teens and young adults for success in the fourth industrial revolution. 

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Amilyn Castro

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