Court Services Victoria

●	Building 200 Dell laptops and installing software packages via script for the Supreme Court of Victoria staff. 
●	Supporting Children’s Court of Victoria Conferencing Unit members Webex software/hardware setup and troubleshooting 
●	Labelling desks and auditing the current laptop and desktop PCs on Excel.
●	Supporting Magistrate’s Court of Victoria Genette Digital Recorder and Go Connect/Horizon VPN software

Technical Infrastructure Support

Middy's Electrical

●	Providing new starters new laptops PCs as per request. 
●	Transferring Desktop C drive and Windows profile data across to laptops
●	Transferring Outlook IMAP and POP3 email accounts
●	Setting up laptops with base applications and joining them to the domain

Desktop Engineer

ME Bank

●	Providing new starters new laptops/desktop PCs as per request. 
●	Triaging request and incident tickets and assigning them to the correct resolver group as they come through to End User Technology team queue
●	Following 1st and 2nd level troubleshooting steps according to Knowledge Base Articles on SharePoint documents by following ITIL practices and procedures to resolve customers’ incident tickets and service requests in Forcepoint Remedy ticketing tool.

EUT Engineer (Windows 10 Project Contract)

GFG Alliance

●	Daily target of closing 20 incident/request tickets under my name per day. 
●	Triaging request and incident tickets and setting the correct SLA and assigning them to the correct team as they come through
●	Following 1st and 2nd level troubleshooting steps according to Knowledge Base Articles on SharePoint documents by following ITIL practices and procedures to resolve customers’ incident tickets and service requests in Marval ticketing tool.

Service Desk Analyst

Kiandra

●	Supporting 18 various clients in an MSP environment. 
●	Triaging request and incident tickets and setting the correct SLA and assigning them to the correct team as they come through
●	Following 1st and 2nd level troubleshooting steps according to Knowledge Base Articles on Confluence by following ITIL practices and procedures to resolve customers’ incident tickets and service requests in ConnectWise.

Service Desk Engineer

University of Melbourne

●	Supporting 33000+ users mostly staff members 
●	Following 1st and 2nd level troubleshooting steps according to Knowledge Base Articles by following ITIL practices and procedures for Melbourne Uni software packages to resolve customers’ incident tickets and service requests in ServiceNow

Service Centre Consultant

Fujitsu New Zealand

●	High skills of communication with 3500+ users from diverse backgrounds and ages on the Ministry of Justice account 
●	Following specific 1st and 2nd level troubleshooting steps according to KBAs and following ITIL practices and procedures for Ministry Of Justice software packages to resolve  the customers’ incident tickets and service requests
●	Processing service requests by modifying memberships in AD and IDM to grant/remove memberships and following up with users on completed service requests via phone and email
●	Experienced in communicating over the phone or via email to troubleshoot the customer’s level 1 and 2 technical problem as far as possible on the first point of contact according to the SLA periods. 
●	Identifying regional as well as singular technical issue and choosing the right resolver group to fix the issue for the customer if unable to fix on the first point of contact according to SLA.  
●	Well pressure handling from customers who are not familiar with software user interfaces or other electronic hardware.
●	Communicating with my other co-workers regarding P1 and P2 incidents on Lync to keep each other informed of the High Priority Incidents logged as well as informing each other about newly changed procedures for handling software/hardware issues
●	Following KBA documents to troubleshoot stationary or portable AVL equipment as well as teleconferencing equipment between prisons and the court rooms
●	Creating KBA articles in Triole Service Desk ticketing tool and training new Service Desk Analysts who started on the Ministry of Justice Account

VIBE Solutions

●	High skills of communication with people from diverse backgrounds and ages 
●	Having precise knowledge about products and choosing the right product that suits the customers’ requirements 
●	Experienced in communicating over the phone and convincing the customers about the benefits that they can gain by choosing the specified product. 
●	Very synchronised in terms of timing with other team members who worked by my side to achieve the maximum number of sales for the day.  
●	Well Pressure handling from customers who are completely not interested in talking to a telemarketer.

Sales Consultant

Desktop Support Engineer / Entreprenur

I am a Service Desk Analyst/Desktop Support Engineer who has been in Melbourne, Australia since 2018 and looking for my next level job within the IT industry. I have a passion for learning new technologies within networking and security side of IT. I enjoy helping others within the team to grow and complete challenges. I have worked for various organisations in Australia and New Zealand, the skills that I can bring immediately to the job are:

▪	Great verbal and written communication skills.
▪	Improve the future of the businesses because I’m self-motivated and confident.
▪	Qualifications that I have received plus a strong attraction towards gaining new knowledge as needed.
▪	Positive attitude and punctuality during the job.
▪	Fantastic problem solving skills in both hardware and software side.
▪	Well pressure handling and understanding customers’ needs.

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