Rooter.gg

Sr. Technical Support Engineer

Tata 1mg

♦Install and troubleshooting of OS Win 7,10,11, Win 2K8, Mac OS.
♦Responsible for providing IT assistance to include application support, hardware and software installation and troubleshooting.
♦Performing troubleshooting on the assigned ticket and resolved the problem within SLA timing in the ZOHO TICKETING tool. 
♦ Router and firewall configuration & Authenticate  issue of  internet connectivity.
♦Whole Infra IT setup done in Delhi & NCR in warehouse & labs as well as Procurement of all IT devices
♦Join domain access for user and DLP, Sophos & User and Group Management from Google Domain.
♦Works & Manage DNS, DHCP, File Server, WDS Server unattended installation.
♦Provide support for Desktops, laptops, networks and peripherals.
♦Response & closure of tickets within SLA time.
♦Handle the escalation of VIP and higher management .
♦Responsible for outlook configuration and troubleshooting of outlook related problems. 
♦Maintaining Asset management for pan India through Zoho portal and google sheet.
♦Easysol server take care by me only Pan india .

Sr technical support engineer

American Express

Job Responsibilities:-
  troubleshooting related all the
 Training and management of L1 team.
 Install and troubleshooting of OS Win 7, Win10 and Mac OS.
 bWaoserks eadn yin s yAsctteimve. directory, Patch update and patch and software Deploy in globally
 Isnosfttwalalr ea.n d configure POS software and hardware, and setup material data on
 Pweirthfo irnm SiLnAg ttirmouinblge sinh oSoetrinvigc eo nn oasws itgonoeld. Sev2, Sev3 ticket and resolved the problem
 Resolving Service Request (REQ) and Incidents in given SLA timing period.
 pMearnmaigsesmioennst a nodf pAaDss wusoerrd sa icnc oAucntitvse aDnirde catcocreys. s controls setting up user accounts,
 tPrroouvbidleinshgo ostuinpgp oofr td ayto t o ddeasyk ptroopb leamnds anladp atcotpivs itiaelsl. users, patches updates and
 Cmoanilf.e rence room booking for employee and company board meeting as confirmed on
 PUrsoevrisd).in g remotely support to user, some user work from home and out of country (Global
 aCgoemnpt,a Nnyic ue ssecdre 1e0n0 a+g seonftt,w Caisrceo i na noyrg caonniznaetciot,n Z laikbeb eArv, aAydao obnee a xg ecnotm, Amduonbicea etodrit,o Arv, abyoao mongea rX, Amex screen with voice recorder, CSP, CMS, Nice Screen agent, software center, SQL Etc.
 Windows installation and additional software through SRS portal With SDS.
 .Net framework (4.5) and SQL installation and configuration, troubleshoot as well.
 Octa Application installed for BYOD user Configuration and troubleshooting.
 Iafn adn ayl saop upplidcaattieo tno imssaunea egsecra. lated than, we route ticket to individual application team Amex Training Achievement Certificates:-
 Compliance Risk Management Program issue management.
 Data Protection Awareness Training.
 GRL Third-Party Management (AEMP).
 GRL EET1 2019 Privacy.
 GRL EET1 Phishing.
 Quality Change Management.
 Anti-Money Laundering.

sr technical support engineer

 Installation of any Windows Operating System  Application support, hardware and software installation and troubleshooting.
 Provide support for Desktops, laptops, printers, and peripherals.
 Prevent the Virus attack by using Antivirus Software,  Installations & troubleshooting all type of printer.  Network setup in small organization as required.  Install and configure POS software and hardware, and setup software. material data on
 Issue of internet connectivity from Wi-Fi or LAN.

Technical Support Engineer

Snapdeal

Assembling and disassembling the PC.
b) Troubleshooting of common problems of computer; like No display, Hanging etc.
c) Installation of any Windows Operating System.
D) Installation of any Software.
e) Configuration of the Windows Operating System (XP, Win7, Win8.1, Win10, Linux).
f) Prevent the Virus attack by using Antivirus Software, Outlook troubleshooting.
h) Working in Apple Support, network problem.
i) Resolve network problem Through Remote Desktop.

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