Engine

Sales Strategy and Operations Manager

Willow Commerce

Sales Strategy and Operations Consultant

Emotive

Revenue Operations Manager

Roofstock

- Managed a small Sales Strategy and Operations Team
- Served as thought leader to help shape strategic direction for Sales Teams
- Launched a new product line serving high net worth individuals 
- Owned and optimized all sales tools (Outreach, Chilipiper, Salesforce, etc..)
- Project Managed special projects to drive efficiency and revenue growth

Sundae

- Oversaw Sales Operations and Enablement for entire company (7 Inside and outside sales teams + leadership for 20+ markets)
- Serve a trusted advisor and operations leader to sales managers, directors, and VPs. 
- Identify and lead process improvements for all GTM channels, city-based teams, and inside sales teams. 
- Proactively and continually collaborate with leadership teams to determine the operational needs of each department.
- Put in place infrastructure and systems to support the success of the sales function across the organization
- Assist with the onboarding and training process of all teams throughout the sales funnel.
- Drive complex, highly cross-functional strategic projects that transform the support operation.

Sales Enablement Manager

- Oversaw Sales Operations for 4 Inside Sales Teams
- Built, maintained, and optimized dashboards and reports in Salesforce.com for the sales team
- Rapidly scaled sales team from 6 reps to 30+
- Acted as a trusted advisor and business partner to sales leaders
- Was responsible for implementing and managing third-party tools and vendor relationships
- Drove operational excellence via systems (SFDC) and process improvements
- Contribute to the development of sales plans and objectives

Sales Operations Manager

- Develop, maintain, and implement a training roadmap for new hires 
- Lead Team meetings
- Conducting live shadow and coaching sessions with every Customer Advisor  
- Create and maintain an ongoing feedback framework for team members to work on areas of improvement 
- Oversee Sales learning and development with the team.  Identify appropriate books and resources and review new material monthly with the rest of the team.
- Monitor lead conversion rate and appointment quality trend data in Salesforce to identify team members who may need additional coaching. 
- Manage the team’s project roadmap, both delegating tasks to others and completing projects on your own

Sales Manager

Sundae’s mission is to help owners of dated and damaged houses sell in their time of need. Get the best price guaranteed and pay zero fees. Sell as-is. No clean up, repairs, showings or open houses. Close with certainty on your timeline, and get a $10,000 cash advance before closing. Learn more at sundae.com.

Account Executive

Ford Motor Company (dba Canvas)

Ford-backed startup that developed an alternative ownership, subscription model for car ownership. Acquired by Fair.com in Aug 2019.

• Serve as the escalation point to resolve complex customer issues.
• Provide coaching and feedback to offsite call center team
• Participate in building the resources and processes that help the company grow.
• Analyze KPIs, online behaviors, campaign performance, and testing results with the team. • Drive A/B and multivariate testing programs to improve ad performance
• Effectively resolve customer issues and handle customer escalations.
• Manage fleet operations for vehicles through company’s proprietary digital portal.
• Collaboratively work with cross-functional teams to provide a positive customer experience.

Customer Support and Operations Manager

Apple

• Analyze the performance of the team and provide coaching in areas of opportunity.
• Develop and implement plans and strategies to help improve the customer experience
• Proactively provide support to solve problems that arise and deliver results.
• Determine the needs of businesses and provide adequate hardware and software solutions 
• Facilitate daily meetings informing the team of goals, metrics and product changes.
• Assist customers in computer and mobile device solutions with expert knowledge
• Facilitate hands-on workshops for business customers and increase sales.
• Create the ultimate customer experience by making each sales transaction unique.

Expert-Sales Team Lead

Revenue Operations at Emotive.io

Highly-energetic, self-motivated individual, with a solid educational background in Mathematics. Organized and efficient in fast-paced environments. Able to communicate effectively with all organizational levels. Able to prioritize and accomplish task creatively.

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