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Customer Success and Go-to-Market leader with 10+ years of experience driving onboarding, adoption, and retention across SMB, mid-market, and enterprise clients in SaaS, fintech, and martech. I’ve built post-sales teams from the ground up, launched scaled CS programs, and partnered cross-functionally to influence product, GTM strategy, and client outcomes. At Blueshift, I led CS and partnerships as we grew from Series A to C. At DailyPay, I currently lead the xSME CS team, supporting 500+ clients through a blended model of high-touch and digital engagement. I’m passionate about improving net revenue retention, activating admins and users at scale, and aligning success efforts to product-led growth. Whether it’s onboarding enterprise stakeholders or optimizing lifecycle automation for long-tail segments, I bring a practical, data-driven approach to customer growth. Let’s connect to share ideas around CS strategy, scaled engagement, and GTM collaboration.
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