Vodafone

n my current role, I have driven remarkable success by: • Strategic Program Development: Leading the identification, design, and development of cutting-edge programs in the Networks & IoT Skills Category, aligning seamlessly with critical business priorities. • Collaborative Business Alignment: Partnering effectively with Business Skill Owners to accurately define and validate business skill requirements, ensuring a robust delivery plan. • Innovative Learning Solutions: Crafting innovative and accessible learning journeys that seamlessly integrate face-to-face, virtual, and digital solutions. Utilizing a diverse array of learning methodologies, techniques, concepts, and tools to deliver engaging and effective learning experiences. • Effective Budget Management: Successfully managing budgets to optimize resource allocation and ensure the achievement of program goals. • Benchmarking Expertise: Spearheading internal and external benchmarking efforts, continuously evaluating and refining existing and emerging commercial skills and development interventions. • Vendor Management Excellence: Taking ownership of the vendor selection process for skills, demonstrating ongoing commitment to operational performance and relationship management. Building strong partnerships with key vendors such as Wray Castle, APIS, Cisco, Huawei, and more. • Strategic Digital Content: Driving the creation and procurement of digital content, ensuring it aligns seamlessly with the organization's learning objectives. These accomplishments underscore my ability to strategically align learning and development efforts with business objectives, optimize resources, and build effective partnerships to deliver exceptional results in the ever-evolving landscape of Networks & IoT skills development.

Global Skill Owner- Networks & IoT

aking Action as the Automation Owner in Global Technical Skills Team: • Program Development: Proactively drove the development of Automation Skills programs in alignment with critical business priorities. • Collaborative Leadership: Forged strategic partnerships with Business Skill Owners to define business skill requirements and create robust delivery plans. • Innovative Learning: Innovated accessible learning journeys by integrating the Grow platform, core partner Academies, and diverse learning methodologies. • Skills Accelerator Success: Led Skills Accelerator programs, certifying 25 new RPA developers and 30 Cortex Developers and Architects. • Engagement Champion: Organized Spirit Days with 2,000+ participants, delivering 6,000+ hours of live learning with >93% engagement. • Strategic RFP Support: Strategically supported RFP processes (e.g., 5G, SWE), acquiring expertise in Networks and IoT. • Empowering Webinars: Empowered the organization with insightful 5G SME webinars. • Effective License Management: Skilfully managed digital license procurement, ensuring successful agreements. • Comprehensive Learning Solutions: Led the development of tailored learning solutions for all employees.

Global Skill Owner- Automation and Robotics

HR Learning Partner for the Technology area. Also currently Product Owner in the Automation and Robotics team at Vodafone Global. Developing functions such as: - Analyze technical training needs to create and design training plans where training needs are combined with business objectives. - Continuous training in the technological advances of the market and its evolution in this field. It is essential to understand the language and the training need to establish criteria in the FY plan. - Using innovative and agile techniques to detect needs: design, thinking, collaborative tools... - Designing curricula that adjust training needs, business calendar and achievement of objectives in a coherent and adjusted way. - Investigating new tools and techniques on the market to incorporate them into training plans. - Working with expert suppliers in Technology (Ericsson, Huawei, Oracle, Cisco...) and leaders in innovation. - Measuring training, from a qualitative point of view and using tools such as Success Factor. - Management for more than 2000 people who effectively carried out and successfully achieved the objectives of the training areas. - Training in work methodologies and technological tools: Big Data and digital transformation, Agile, Python, Jira, Power Pivot, Leia, Systems Architecture, Cloud Bussines Intelligent, Machine Learning...

HR Learning Partner for Technology and Operations area inVodafone Spain

Presentation and dissemination of best practices, results, projects and new implementations of service models, for agents and managers of company agencies.

Functions:
Preparation of documentation with changes in the offer, adapting it to the service according to the level of affectation of the same.
Preparation of Workshops on commercial skills for operations and own team. Fulfilling its main objective, which is the reinforcement of sales techniques both to the agents themselves and to the training team.
Adhoc reinforcements for specific needs requested by the operation itself for a specific service or campaign.
Support for start-ups, training, reinforcements... in the agencies themselves to meet their needs.
Preparation and subsequent training on each of the Oracle/Amdocs system tools

Trainer and Quality Technician in external Agencies (Spain, Latam and Morocco)

Inbound channel service: direct service with private clients. Monthly compliance with each of the objectives established by the company at the level of sales, customer service, NPS and response time.

Customer Sales Technician

Avanza

Movistar customer service: Management of customer complaints for various reasons (breakdowns, bills...) as well as resolution of doubts related to your mobile line.
• Outbound Sales Channel: management of prepaid customers for contracting postpaid rates, achieving monthly sales targets.

Specialist Customer Business

Centro San José Obrero

Team Leader of the San José Obrero Center. (Coordinator of projects for minors at risk of exclusion)
• Functions:
Organize and design experience programs with minors at risk of exclusion, providing them with a more attractive alternative to what they find on "the street" on a daily basis.
Encouraging activity and relationships with other minors, reinforcing social relationships and working in great detail on each of the planned activities.

Team Leader

Atento

Channel 1004 management.
• Functions:
Management of customer complaints for various reasons (breakdowns, invoices...)
Customer service: resolution of any doubts related to the contracted service
Sales Channel Outbound and Inbound potential customers.
Sales channel customer portfolio Oubound as well as Inbound.
Monthly objective achievement in both cases, both for potential clients and portfolio clients

Customer Business Specialist 

Ayuntamiento Burjassot

Team leader at the Summer School "Casa de la Cultura de Burjasot" (1 month per year)
• Functions:
Daily motivation of the entire work team: before organizing and distributing the work, motivational dynamics with the entire team.
Design workshops for those attending the school (clown workshop, relaxation workshop, horticulture workshop...)
Distribute the tasks and workshops by areas and ages of those attending the school
At the end of the day, sharing of the work carried out with its corresponding feedback for the improvement of the points detected during the day to be improved.

I am a results-oriented L&D HR Manager with global ownership of Networks & IoT skills at Vodafone. My resourcefulness, intellectual curiosity, and strong work ethic drive my success. I excel in team collaboration, project management, and multitasking. I bring adaptability and thrive in fast-paced, diverse environments. With over 15 years of experience, I possess hands-on expertise in Capability Development and Customer Experience, both locally and globally.

Taplio

Amparo Llerena's Linkedin Analytics

Amparo Llerena

Want to drive more opportunities from LinkedIn?

Taplio

.css-1jgreyo{background-image:linear-gradient(284deg, rgba(39,43,72,1) 0%, rgba(33,47,183,1) 100%);color:transparent;-webkit-background-clip:text;background-clip:text;}Amparo Llerena's Linkedin Analytics

Amparo Llerena

Want to drive more opportunities from LinkedIn?

Amparo Llerena's Linkedin Analytics