Exclusive Networks

E-Learning & Employee Systems product owner Manager

Vodafone

•	Spearheaded strategic program development, aligning learning initiatives with critical business priorities, overseeing more than 40 projects globally.
•	Partnered with Business Partners and leadership team to define skill requirements and create robust delivery plans.
•	Crafted innovative and accessible learning journeys, integrating diverse methodologies and digital solutions.
•	Successfully managed budgets to optimize resource allocation and achieve program goals.
•	Demonstrated excellence in vendor management, building strong partnerships with key suppliers.

Global Skill Owner- Networks & IoT

•	Proactively drove the development of Automation Skills programs in alignment with critical business priorities.
•	Forged strategic partnerships with Business Skill Owners to define business skill requirements and create robust delivery plans.
•	Innovated accessible learning journeys by integrating the Grow platform, core partner Academies, and diverse learning methodologies.
•	Led Skills Accelerator programs, certifying 25 new RPA developers and 30 Cortex Developers and Architects.
•	Organized Spirit Days with 2,000+ participants, delivering 6,000+ hours of live learning with over 93% engagement.
•	Strategically supported RFP processes (e.g., 5G, SWE), acquiring expertise in Networks and IoT.
•	Empowered the organization with insightful 5G SME webinars.
•	Skilfully managed digital license procurement, ensuring successful agreements.
•	Led the development of tailored learning solutions for all employees.

Global Skill Owner- Automation and Robotics

•	Led transformative initiatives in training and development, leveraging innovative techniques to assess learning needs.
•	Utilized innovative methods, including design thinking and collaborative tools, to assess training needs, keeping pace with tech trends.
•	Managed relationships with top tech suppliers (UiPath, Cortex, Pega, Cisco, Ericsson, Huawei) for seamless integration into training programs.
•	Led various global teams, including:
o	Automation Squad: Initiated and expanded Spain Program to Global markets, achieving 100% completion, and introduced E-learning and Live Virtual Classroom components.
o	Illuminate Squad: Organized successful Spirit Days, enhancing experiences for Vodafone teams.
o	5G Academy Squad: Prepared E-learning modules and web-based training for the future 5G Academy.
•	Implemented new methodologies and surveys to measure training impact, ensuring continuous improvement and ROI optimization.

HR Learning Partner for Technology and Operations area inVodafone Spain

•	Presented and disseminated best practices, results, projects, and new implementations of service models for agents and managers of company agencies.
•	Prepared documentation with changes in the offer, adapting it to the service according to the level of impact.
•	Conducted workshops on commercial skills for operations and own team, reinforcing sales techniques.
•	Provided adhoc reinforcements for specific needs requested by the operation for specific services or campaigns.
•	Supported start-ups, training, and reinforcements in the agencies to meet their needs.
•	Prepared and subsequently trained on each of the Oracle/Amdocs system tools.

Trainer and Quality Technician in External Agencies (Spain, Latam, and Morocco)

Inbound channel service: direct service with private clients. Monthly compliance with each of the objectives established by the company at the level of sales, customer service, NPS and response time.

Customer Sales Technician

Avanza

Movistar customer service: Management of customer complaints for various reasons (breakdowns, bills...) as well as resolution of doubts related to your mobile line.
• Outbound Sales Channel: management of prepaid customers for contracting postpaid rates, achieving monthly sales targets.

Specialist Customer Business

Centro San José Obrero

Team Leader of the San José Obrero Center. (Coordinator of projects for minors at risk of exclusion)
• Functions:
Organize and design experience programs with minors at risk of exclusion, providing them with a more attractive alternative to what they find on "the street" on a daily basis.
Encouraging activity and relationships with other minors, reinforcing social relationships and working in great detail on each of the planned activities.

Team Leader

Atento

Channel 1004 management.
• Functions:
Management of customer complaints for various reasons (breakdowns, invoices...)
Customer service: resolution of any doubts related to the contracted service
Sales Channel Outbound and Inbound potential customers.
Sales channel customer portfolio Oubound as well as Inbound.
Monthly objective achievement in both cases, both for potential clients and portfolio clients

Customer Business Specialist 

Ayuntamiento Burjassot

Team leader at the Summer School "Casa de la Cultura de Burjasot" (1 month per year)
• Functions:
Daily motivation of the entire work team: before organizing and distributing the work, motivational dynamics with the entire team.
Design workshops for those attending the school (clown workshop, relaxation workshop, horticulture workshop...)
Distribute the tasks and workshops by areas and ages of those attending the school
At the end of the day, sharing of the work carried out with its corresponding feedback for the improvement of the points detected during the day to be improved.

I am an accomplished L&D HR Global Expert with over 18 years of experience, specializing in Networks & IoT skills development. I have led over 40 global projects, aligning learning initiatives with business objectives and managing budgets effectively. My innovative and collaborative approach has resulted in the creation of accessible and high-impact learning programs. Passionate about continuous learning and development, I thrive in fast-paced, diverse environments.

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