Synchrony

- **IT Service Management (ITSM):**
 - Proficiency in ITIL framework, emphasizing incident, problem, and change management.
 - Implementation of ITSM best practices for streamlined service delivery.
- **Site Reliability Engineering (SRE) Fundamentals:**
 - Strong grasp of SRE principles.
 - Focus on reliability, availability, and system performance.
- **Incident Management Expertise:**
 - Effective incident management skills.
 - Rapid response, diagnosis, and resolution to minimize downtime.
 - Proficiency in incident tracking and communication tools.
- **Problem Resolution Skills:**
 - Root cause analysis and implementation of preventive measures.
 - Collaboration with cross-functional teams for comprehensive solutions.
- **Change Management Proficiency:**
 - In-depth knowledge of change management processes.
 - Ensuring controlled and successful implementation of changes.
 - Understanding impacts on system reliability and performance.
- **Documentation and Knowledge Sharing:**
 - Strong documentation skills for incidents, problems, and changes.
 - Maintenance of a robust knowledge base for troubleshooting.
 - Active engagement in knowledge sharing within the team.
- **Communication and Stakeholder Management:**
 - Excellent communication skills with cross-functional teams, vendors, and stakeholders.
 - Clear conveyance of technical information to non-technical stakeholders.
- **Adaptability and Continuous Improvement:**
 - Adaptive mindset to stay current with evolving technologies.
 - Commitment to continuous improvement and proactive identification of enhancements.
- **Vendor Collaboration:**
 - Proficiency in managing relationships with external service providers.
 - Ensuring reliability and performance of external services.
- **Monitoring and Metrics Understanding:**
 - Familiarity with monitoring tools and interpretation of metrics.
 - Assessment of system health, performance, and identification of potential issues.

Information Technology Service Delivery Manager

As an IT Service Delivery Manager at Synchrony, I leverage my 10 years of experience and my ITIL certification to implement ITSM best practices and SRE principles for streamlined service delivery. I focus on reliability, availability, and system performance, ensuring that incidents, problems, and changes are handled effectively and efficiently.

I have a strong track record of enhancing service operations, improving workflow, productivity, and customer satisfaction. I collaborate with cross-functional teams, using strategic thinking, troubleshooting, and communication skills, to diagnose and resolve issues, analyze root causes, and implement preventive measures. I also use various tools, such as Service Now and GIT, to track and communicate incidents and changes. I am motivated by new challenges and finding effective solutions, and I aim to contribute to the growth and success of Synchrony.

Taplio

Amritendu Ghosh's Linkedin Analytics

Amritendu Ghosh

Want to drive more opportunities from LinkedIn?