Aptean

Functional Consultant

RSM US LLP

Sr. Consultant

Stoneridge Software

Kwik Lok Corporation

NAV administrator: identify and resolve NAV user issues and questions at 5 plants worldwide. 
Identify business needs, research resolutions, implement new processes or technologies/software to support growing business.
Create custom reports for business users. Developed new reporting standards.

Business Analyst / ERP (NAV) Administrator

Jet Reports

Design and maintain standard training materials and guidelines to ensure customers receive professional online or classroom training.  
Ensure trainers have adequate resources to conduct new training courses; perform evaluations of trainers before and after new training courses are offered to customers.
Assist with on-boarding new Services department employees.
Analyze CSAT results and determine actionable items; adjust materials or delivery methods as needed.

Curriculum Development Manager

Conduct classroom and online training on Jet Reports products.  
Create reports from Microsoft Dynamics NAV, GP, AX and custom data sources to fulfill customer’s requirements.  
Provide technical support for customers, colleagues, and business partners on Jet Reports products.

Report Analyst/Jet Certified Trainer

The Regence Group

Data Analyst

Legacy Health System

Data Management Analyst

Managed claims data using Risk Master database software.  Created financial claims reports using SortMaster; provide monthly and as-needed data reports to Leadership.  
Compiled materials for litigated cases; coordinated efforts with internal contacts and outside defense counsel.

Claims Specialist

Liberty Mutual Insurance

Analyzed quoting and sales data for 40 plus sales representatives. Tracked charged-off monies for seven commands. Created sales and customer service reports linking individual results to Region results. 
Assisted with the redesign and implementation of a “virtual office” reporting system for a nine state region; provided continuous support and training to region staff on upgrades and procedural changes of system. 
Region-wide expert in Word, Excel and PowerPoint.

Senior Secretary

CMM Management

Broker's Assistant

My favorite questions are "why?" and "what's the goal?" 

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