Computershare

Head of Global Portfolio Marketing, Issuer Services

Leading the transformation of the Marketing function across North America from a late stage sales support function to a revenue generating and accelerating engine for growth.  Translate business unit and market segment objectives into annual marketing plans that achieve financial and strategic objectives, including marketing strategy, marketing operations, sales and product alignment, budget management and tracking financial performance and return on marketing investment. 

› 300% YOY increase in MQL’s
› 9% YOY increase in MQL to SQL conversion
› Implemented new disciplines: Portfolio Marketing, Demand Generation, Content Marketing

Head Of Marketing / Senior Vice President

Iron Mountain

Lead a team to own creating and improving the customer experience for a portfolio of Iron Cloud services in order to ensure the highest possible satisfaction and retention.  Establish the structure and process for customer experience across all touchpoints. 

•	Deploy progressive customer-facing service provisioning and management interfaces
•	Engage customers around needs through a regular cadence of dialogue; organize feedback to inform investment decisions
•	Champion internal customer-centric culture
•	Build and manage a team to identify, prioritize and resolve customer experience gaps
•	Establish the baseline customer experience, including “moments of truth” 
•	Use business analytics to provide insight and drive changes to improve the customer experience 
•	Serve as the head of customer escalations
•	Partner with sales, marketing and product management organizations to drive connectivity between customer experience, customer care and loyalty initiatives

Senior Director, Cloud Service Delivery

Owned the design and execution of communications specific to Data Management to internal and external stakeholders including employees, C-Suite executives, customers, Board of Directors, industry analysts and investors. With the leadership team, delivered YOY growth targets to plan.  
•	Managed and directed MMs budget to launch new services
•	Served as a focal point for a global Data Management business
•	Developed and communicated the vision, mission and status
•	Identified and led initiatives that support the achievement of multi-year revenue and contribution targets
•	Developed executive presentations and communications deliverables for the SVP as needed
•	Planned, organized and chaired business reviews
•	Tested alignment and impact of initiatives against long term strategy. 
•	Leveraged internal and external data to identify opportunities for business growth and or efficiency

Chief of Staff / Director, Data Management

Lead the global Records and Information Management product and solutions marketing team, including industry marketing. Accountable for achieving sales pipeline and bookings targets by:

- Aligning products, services and solutions to various market segments 
- Key positioning and messaging and the launch of new or enhanced offerings
- Building integrated marketing efforts that drive product, solution and service revenue 
- Development and execution of plans  by vertical/sector, horizontal, and segment specific (i.e. small business) marketing
- Providing insight and support to company leadership to inform the identification and development of new offerings (products, solutions or services)
- Understanding target buyer needs, market trends and the competitive landscape
- Co-creating sales enablement plans to drive sales’ adoption of the portfolio
- Launch planning for new and enhanced offerings  
– Oversee internal resources and external agencies tasked with creating effective content for Web sites, campaigns and sales enablement
- Provide leadership, direction and mentoring to guide the marketing talent in its day-to-day activities
- Manage the hiring, development and retention of portfolio marketing talent

Director, Global Marketing

Senior Product Marketing Manager

Leading and executing strategic business process improvement programs using Lean Six Sigma DMAIC methodology.

Program Manager

Drove strategic communications and the launch of new channels to engage 10,000 North American operations employees around company objectives.

Manager, Internal Communications

Senior Project Manager

Arthur Andersen LLP

Senior Consultant

Hewitt Associates

Business Analyst

Global leader with experience building audience-centric strategies and high performing teams to achieve organic revenue growth.  Dynamic and open leader invigorated by creating an impetus for change and transforming culture to achieve new levels of go-to-market results.

› Global Product and Portfolio Marketing Strategy and Execution
› Routes to Market, Audience Isolation and Buyer-based Strategies
› Business and Product Strategy, Product Definition and Roadmap Creation
› General, Product and Revenue Management, including Idea to Market

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