Crowdcube

As a Portfolio Executive at Crowdcube, I bridge the gap between innovative companies and their investors, ensuring seamless communication and fostering strong investor relations.

Key Responsibilities:

Investor Relations: Manage nominee investor communication and consent, representing their interests.
Legal Coordination: Ensure compliance and fulfill obligations with the legal team.
Simplification: Translate complex corporate actions into clear, retail-investor-friendly language.
Campaign Management: Lead pre-emption and crowdfunding campaigns, securing optimal investor outcomes during exits.
Performance Monitoring: Track and report portfolio performance.
Crisis Management: Liaise with insolvency practitioners on failed businesses, keeping investors informed.
Investor Updates: Provide timely updates and guide companies on investor communication.
Feedback Collection: Collect and analyze fundraising feedback.

Commercial Focus:
Client Retention: Enhance client value by encouraging repeat funding rounds.
Lead Generation: Identify potential raise leads through active portfolio engagement.
Value Addition: Facilitate beneficial connections and strategic support within the portfolio.

Skills & Qualities:
Superior language skills, attention to detail, and organizational capabilities.
Project management expertise and B2B customer service experience.
Proficiency in MS Office and/or Google Apps.
Strong interpersonal skills, engaging with C-Level clients across Europe and the UK.
Analytical problem-solving abilities and adaptability in a fast-paced environment.

Portfolio & Project Manager

Facilitated cross-functional meetings to address team challenges, promoting collaboration and implementing communication strategies.

Led AI implementation for company communications, enhancing clarity and accessibility using ChatGPT and Crowdin.

Created and optimized localization process, improving communication efficiency across markets.

Managed localization project for timely and accurate translations.

Collaborated with product head for seamless integration, contributing to project success.

Demonstrated critical thinking in problem-solving throughout project lifecycles.

Managed project timelines and budget, delivering results on schedule.

Utilized technology to reduce translation time significantly.

Developed strategies for personalized communication with international investors, enhancing their experience.

Collaborated with Marketing & Product Team for investor satisfaction initiatives.

Established strong relationships with international investors, addressing inquiries promptly.

Led process improvements for international investor relations.

Implemented feedback mechanisms for continuous service enhancement.

Supported junior team members' professional development.

Represented company at global events to promote crowdfunding and brand awareness. (https://www.linkedin.com/posts/amzaouki_encuentro-todo-lo-que-necesitas-saber-sobre-activity-7029431597556719616-sswh?utm_source=share&utm_medium=member_desktop)

Project Manager (Localisation) - Senior International Investor Experience Specialist

Dynamic and customer-focused International Investor Experience Specialist with a strong background in enhancing investor experiences across global markets. Skilled in collaborating with diverse teams to drive exceptional outcomes, manage investor portfolios, and implement innovative solutions. Demonstrated ability to communicate effectively, build long-term relationships, and resolve conflicts with a customer-centric approach.

Key Responsibilities:

- Collaborate closely with the Product Strategy and Engineering teams to optimize investor experiences and drive value for Crowdcube investors and businesses globally.
- Manage and nurture individual investor portfolios, ensuring personalized attention and proactive engagement to enhance satisfaction and loyalty.
- Develop and implement streamlined processes to improve investor experience, working across all company teams to provide excellent service and address investor inquiries accurately and promptly.
- Partner with the Product Team to identify and implement solutions to address day-to-day challenges, leveraging creative thinking and strategic insight to drive continuous improvement.
- Provide feedback to the Engineering Team to enhance platform functionality and usability, contributing to a seamless investor experience.
- Cultivate strong, long-term relationships with investors, demonstrating a commitment to transparency, clear communication, and responsiveness to feedback.
- Utilize exceptional communication and writing skills to convey technical concepts and complex information in a clear and accessible manner to both technical and non-technical audiences.
- Proven track record in problem-solving and conflict resolution, ensuring effective handling of investor issues and concerns to maintain satisfaction and trust.

Through proactive collaboration, strategic thinking, and a customer-centric approach, I aim to drive impactful outcomes and deliver exceptional experiences for Crowdcube investors worldwide.

International Investor Experience Specialist

Detail-oriented Investor Operations Executive specializing in investor operations, Anti-Money Laundering (AML) compliance, and payments processing. Experienced in managing operational processes, resolving inquiries, and ensuring regulatory adherence to drive investor satisfaction. Collaborative and proactive, adept at optimizing operations, mitigating risks, and delivering value for Crowdcube investors.

Key Responsibilities:

- Oversee investor operations, including account management, transaction processing, and timely resolution of inquiries.
- Establish and maintain AML compliance procedures to mitigate financial crime risks and ensure regulatory adherence.
- Conduct thorough due diligence on investors and transactions to meet AML regulations and internal policies.
- Collaborate with Compliance and Legal teams to stay updated on regulatory requirements and implement necessary changes.
- Manage payments processing activities, including transfers and reconciliations, ensuring accuracy and timeliness.
- Streamline investor onboarding, transactions, and payments processing through efficient operational processes.
- Work with Product Strategy and Engineering teams to enhance systems and processes for better investor service and AML compliance.
- Provide training and support to team members to uphold service standards and operational excellence.
- Utilize data analytics to track performance metrics and identify areas for operational improvement.
- Proactively communicate with investors to provide updates and address concerns, fostering strong relationships.

With expertise in investor operations, AML compliance, and payments processing, I am committed to ensuring Crowdcube investors receive efficient support and security for their investment needs.

Investor Operations Executive

OBRAS CONSTRUCCIONES Y PROMOCIONES AZUL BAU SL

Administration: Omnichannel customer service management (personal, telephone, email); accounting, taxes, official procedures with public administration.
Finance: budgets and purchases (suppliers).
International Trade: foreign trade operations with China and Vietnam.

Administration, Finances & International Trade Coordinator

Ajuntament De Roses

Acting official for the City of Roses.
Assistance and management of tourist information for visitors.
Omnichannel customer service management (personal, telephone, email).
Management and updating of the website http://visit.roses.cat

Tourist Information Officer 

EVERLAND SPRL

Belgian hotel group based in Brussels (7 hotels)
Reception coordination: check-in / check-out, payments / collections, link with food & beverage.
Customer Satisfaction Manager: Responsable of improving customer interactions with the services offered by the company.
Management of reservations: direct, platforms and occupancy optimization.

Front Desk Staff-Customer Satisfaction Manager

Autoservicios Luna

Family business.
Administrative functions: collection / payment management, billing, official procedures with the Public Administration.
Sale to the public.
Logistics management; warehouse and inventory.

Administrative Assistant

At Crowdcube, our team is dedicated to forging robust investor relations and simplifying complex corporate actions for clear stakeholder communication. As a Portfolio and Project Manager, my role involves steering pre-emption and crowdfunding campaigns to secure favorable outcomes and diligently tracking portfolio performance. We are committed to representing investor interests with utmost integrity and compliance.

Previously, as a Senior International Investor Experience Specialist, the focus was on optimizing investor experiences through AI-driven communication enhancements and meticulous localization efforts. This experience has been pivotal in effectively managing investor portfolios and driving global engagement. Our dedication to cognitive flexibility and strategic business reviews is the cornerstone of our approach to international investor relations at Crowdcube.

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