Ana Magalia's Linkedin Analytics

I am a creative Change Leader driven to achieve amazing Customer Experience, using a background of over 15 years in IT, Virtual Payments and Travel Technology. My career path demonstrates a clear progression: working in fast-paced environments leading launch, change and operational management initiatives to deliver measurable results using the best fit from multiple methodologies CX, VOC and market research, Customer Success, SaaS, PMP, Business Analysis, Agile, ITIL and Lean Six Sigma. I am particularly strong at using analytics to gain a realistic business understanding, forecast and plan efficient strategies, always making sure that the Customer, be it internal or external, is put first. I would like to continue my career growth in building and applying strategies for companies that appreciate an original approach and I very much enjoy leading and working with a diversity of multicultural and fun teams.