Beazy

* Develop and implement strategic plans to drive customer success and achieve business goals. 
* Optimize processes and implement tactics to meet customers’ needs, challenges and objectives. 
* Work cross-functionally in support, sales, product, and project management. 
* Collect, manage, and analyze important metrics and KPIs. 
* Work on successful onboarding, adopting, maturing, and growing customers. 
* Improve customer experience to increase ROI and reduce Churn.
* In this role I have also worked on operations, partnerships and event management.

Customer Success & Operations Manager

* Present, promote and sell products/services to existing and prospective customers. 
* Perform cost-benefit and needs analysis of existing/potential customers.
* Establish, develop and maintain positive business and customer relationships.
* Achieve agreed upon sales targets and outcomes within schedule as well as coordinate sales efforts with team members and other departments.
* Analyze the territory/market’s potential, and track sales and status reports.

Project Manager and Sales Associate

* Growing and engaging Beazy’s B2B offering, helping to plan, coordinate and organize B2B projects.
* Engaging and creating relationships with potential and existing customers. 
* Act as a bridge between the brand and the community, creating relationships with both potential and existing customers.
* Working in an early-stage startup, work on everything from marketing, sales, customer support, research, data analysis, and much more. 
* Be proactive and devise innovative ideas and projects to move the business forward.

Project Manager

Silo Coffee

Public facing area of the business, directly impacting the customer experience.

Front of House

The Mandrake

Customer service, expeditor, opening and closing procedures, training staff, liaise with BoH and FoH at a boutique hotel restaurant.

Supervisor - Waitress

NN Contemporary Art

Key holder, Gallery assistant and Front of house (FoH). Welcome visitors to the gallery, engage with them about the exhibitions, ensure their safety as well as the protection of the artworks, and support the smooth operation of the building.

Casual Gallery Assistant

Edgar's

Customer service, expeditor, opening/closing procedures, stock management, training staff, liaise with BoH/FoH, rota planning and shift scheduling at a bar.

Bar Duty Manager

Not On The High Street

Customer Service Assistant

Vogue Future Living

Bespoke care and support to young adults and seniors with a range of disabilities and learning needs.

Support Worker / Caregiver 

MAC/CCB Museu de Arte Contemporânea

Welcome visitors to the museum, engage with them about the exhibitions, ensure their safety as well as the protection of the artworks, and support the smooth operation of the building.

Exhibition Assistant 

Actividades de Tempos Livres da Bolonha

Whilst concluding my university studies in Fine Arts, I taught Artistic Curricular Enrichment Activities (AEC) to primary school students.

Arts Teacher 

Hi! 

I've been working part-time, volunteering with my design and illustration skills, and focusing on personal projects for the last couple of years (yes! 🙌 ). Now I am seeking opportunities to collaborate with teams committed to cooperation, personal development, fostering innovation and continuous improvement within their field. 

My professional experience spans customer relationship management, operations, leadership, arts, design, social media management and care work. If you know of an opportunity or role that might be suitable I'm available to talk about it. Have a lovely day!

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