Honeywell

Past due improvement from 32% to 15% for 2022
Targets met or exceeded for past due and current month cash collected,
achieved 10% past due during 2023
AFDA bad debt recovery month over month
Improvements in billing and cash collection process through root
cause elimination and process changes (fixing the invoice contacts and
SAP billing outputs set up, eliminating historical 3rd party collections
platform and process for one of the biggest entities and using the
Honeywell remittance process)
Silver Award from business stakeholders for the past due reduction and
contribution to the business results during 2022; 2023 Silver Award
from Collections leadership for past due reduction without open orders
credit/delivery hold as main leverage (rental business) 200 K recovery
in one month span

Collections Specialist/Credit Controller- Industrial Automation

6 direct reports- Globally dispersed team of SAP OTC Subject Matter Experts assigned to a Pole or region
Drove Mininum Order Value Fee implementation in the regions
Initiated and oversight on EDI workflows error reduction Six Sigma project for Fire Americas crossfunctional with the CX OM Team- error rate reduction by 5% from an average of 9% in 2021, 3 direct team members green belt certified
1 team member promoted inside the team
Overall drove and supported standardization of SAP & EDI set up and related processes cross businesses & regions and all improvement initiatives related to/impacting SAP and the OTC process (e.g. e-billing, EDI workflow errors, CRD set up, customer self-service portal, sales organisations consolidation, Tiering Program)

SAP OTC Product Owner- Building Technologies CX Transformation, Digital Excellence Team

~10 direct reports, multiple teams and clusters formulas: Eastern
Europe, Russia, Kazakhstan & Turkey; South-Eastern Europe, Turkey
&Ukraine; Projects Admin UK, Nordics, Benelux
8 team members promoted inside the team or extended organization
Successfully led the extended EMEA Projects team (20 persons and
all EMEA countries/regions- high complexity area of business) during
quarter ends and transition periods
Strong contribution to EMEA projects requests BOT processing implementation and adoption increase

CX Supervisor- Process Solutions

Extra responsibility taken at own initiative as part of our department's
sustainability of the Honeywell Operating System
Drove the quarterly and yearly target at department level; submission
target exceeded overall for 2018
Highest number of Kaizen ideas submitted and also highest number of
ideas handled in 2018

EMEA Kaizen & Continuous Improvement Champ

-operational tasks ~ 80%; assisting Team Lead in daily, monthly team related activities

Customer Care EMEA Team Coach

Pivot, cross-functional role in all areas related to project management
and project lifecycle
SPOC Admin for the first country transition to the Back Office model
(May 2011)
SAP super user, Siebel Subject Matter Expert
Best Global Customer Care Rep. Award (March 2015

Customer Care EMEA Projects Administrator

Webhelp- SFR Project

-answering customers' questions and complaints  via email and post
-resolving operational issues that may arise (e.g.: order status, returns, and deliveries, invoicing, 
adjustments)

Customer Care Representative

Daegu Gyeongbuk English Village, Yeungjin College

-assisting native English teachers during class
-contributing to the English newsletter and to several books and leaflets

English Assistant & Facilitator (Work&Study Program)

Passionate about continuous improvement of processes, tools and results across functional silos
Creative and analytical thinker with a growth mindset

Taplio

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