Axian Group

-Oversee all aspects of  branch operations, ensuring all departments are running efficiently.
-Ensures  employees adhere to organization's policies and procedures.
-Conducts  training needs analysis, and train  all assigned departments to ensure team is well equipped with necessary knowledge and skills.
-Execute training sessions to staffs for products and services knowledge.
-Develops plans to increase product awareness to customers.
-Leads all inventory management initiatives to ensure accurate stock taking and accurate reporting on stock.
-Communicates KPIs with team members and coaching them on how to meet their targets.
-Assigns sales target to staffs.
-Prepares daily, weekly and monthly sales reports and present on the same.
-Ensures follow up and timely completion/closure on all operations and customers escalated matters.
-Ensures 100% achievement of service and revenue targets.
-Designs strategies to improve customer service, sales and overall profit at the branch.
- Conducts customer service tasks.
-Addresses  customer complaints and resolve issues quickly and efficiently.
-Monitors  and ensure First Contact Resolution(FCR) in serving customers.
-Ensures compliance and quality assurance at the branch.
-Orients new staffs and transform them into becoming effective, fully contributing member of the workforce.
-Ensures and maintains high Customer Satisfaction(CSAT) at all time.
-Maintains a positive Profit and Loss  report for the branch.
-Maintains punctuality and cleanliness of the office and its surrounding.

Customer service & Branch Operations Supervisor

Millicom (Tigo)

-Ensured adherence to systems and procedures for operating and managing the facility.
-Ensured First in, first out in order processing and releasing and performed stock reconciliations.
-Maintained accurate inventory records and reported on stock movements and stock replenishment.
-Stock order, reorder, storage and dispatch according to approved order. 
-Ensured daily balance and reconciliation of physical stock and stock management system

Regional Stock Controller

-Maintained a positive, empathetic, and professional attitude toward customers and took lead in responding to customer inquiries.
-Knowing our products inside and out so that to answer questions.
-Processed customer orders/purchases and requests and maintained records of customer interactions, transactions, comments, and complaints.
-Collected payment and issue receipts for all devices sold at the branch.
-Esnured  first contact resolution for customer issues.
-Developed customer relationships and loyalty.

Customer Service,Cashier and Tigo pesa Agent

Ilala Municipal council

-Updated  Employees database.
-As needed, performed  various duties to successfully fulfil the functions of the position.

Human Resources Officer

Customer Service | Sales | Marketing | Trainer | Operations | Leading High perfoming Teams to Drive Sales, Customer satisfactiom and Operational Excellence

A reliable and dynamic operations supervisor with more than 4 years experience in leading overall sales, customer service and stock management initiatives, aimed at maintaining operational efficiency at the Branch. A effective communicator  with a positive attitude dedicated to team work and driving perfomance through well motivated teams. strong ability to adapt to new environments, workstyles and learning new ways to drive operational perfomance.

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