Hy Cite Enterprises, LLC

Managed, designed, developed, and executed comprehensive training programs encompassing product care, usage, post-sales services, customer service, customer experience, and company growth for the sales team across Colombia, Brazil, Peru, Ecuador, and Argentina.
Gave support for the successful coordination and execution of product launches, company sales conventions, and events throughout South America, collaborating closely with cross-functional teams to ensure seamless operations, delivering impactful presentations, and providing on-site support.
Conducted rigorous product testing pre-launch, meticulously planned events, and effectively managed projects to guarantee optimal outcomes.
Provided support to the marketing department in creating compelling promotional videos, informative training materials, and engaging training videos to reinforce product awareness and sales.
Demonstrated strong financial acumen by overseeing budgets and meticulously tracking revenue and expenditures within the product training department for South America, ensuring optimal resource allocation and cost efficiency.

Product Training Manager South America

Gastroinnova

Proficient in quality assurance, with expertise in new product development, testing, and improvement.
Skilled in cost control and capable of identifying areas of cost reduction.
Experienced in providing on-site training in HACCP, customer service, and customer experience.
Knowledgeable in managing operations of a processing plant, 5 restaurant locations, and multiple food vendors including grocery stores, cafés, and restaurants.

Product development and Quality Assurance Manager

Cafam

Conducted on-site training sessions for customer service and customer experience
Implemented cost control measures to optimize revenue and reduce expenses Managed and oversaw operations at 7 locations, ensuring consistency in service and quality
Planned and supervised events with up to 2000 guests, coordinating logistics and ensuring seamless execution
Developed new products and menus, staying ahead of market trends and meeting customer demands.

Food and Beverage Manager

Fundacion Universitaria del Area Andina

Full-time faculty member
Coordinated the Culinary Arts Program
Taught various subjects including F&B management, marketing, cuisine, pastry, cost control and customer service
Coordinated internships for students.

Academic Coordinator

Le Cordon Bleu Perú

September 2012 and September 2013
Invited Lecturer

Invited Lecturer

Passionate about empowering others, I excel in training individuals to develop skills and gain a deeper understanding of products and services. With a knack for simplifying complexity, I’m adept at finding straightforward solutions to intricate problems. I provide unwavering support to my team, coworkers, and clients, always ready to assist whenever needed. Leveraging my exceptional management and organizational skills, I ensure seamless operations and foster a collaborative work environment.

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