Anand Agarwal's Linkedin Analytics

Adept in Business Services of around 9 years with extensive experience managing a wide range of aspects such as defined SLAs, Account Management, Support Management, B2B/B2C customer acquisition, SAAS, E-commerce, Order and Delivery Management, Product Support, and Customer Relationship Management. Successfully engaged with global clients in the Telecom and E-commerce domains across multiple organizations. Worked as a Customer Success manager, competence in client acquisition, decision-making, partner contract evaluation, client onboarding, and post onboarding support, with a focus on increasing client lifetime value and retention. Competent in product and business analysis, ensuring SLA adherence, establishing SOPs, conducting market research, and collaborating with prominent industry leaders such as META and AMZ. Oversee international projects, lead teams, optimize processes, and uphold stringent quality standards in a fast-paced business environment. Utilize customer success metrics as a tool for continuous process improvement while effectively communicating and maintaining quality work.