Coals to Diamonds 

Talent supply chain strategy, Leadership Training, Early Careers, Coaching, Learning, Healing, Program Implementation, Ops and OpX, Build Operate Lead Transfer (BOLT) MSPs and RPOs

Lead Specialist

The CADET Program

Volunteer at https://cadetprogram.org/ providing comprehensive all-round development and employability training at NCC camps for SD and SW cadets.
Aim - developing confident and articulate cadets, hence an even better youth and citizen for our country.

Trainer (Pro-Bono)

Head the Implementation ops. and its related initiatives for team India

Executive Director

Quess Corp Limited

Head - MSP

Magnit

(PRO Unlimited is now Magnit)
Work closely with BD or solution teams understanding the scope of selected services and Implement a program with key client stakeholders engagements, defining program requirements etc. utilizing formal project management principles and standard best practices / proprietary processes. Also, as a project team manage client projects in adherence with agreed scope and timelines

Project Manager - Implementations

Allegis Global Solutions

• Drive continuous improvement within existing client programs by conducting in-depth operational reviews and measuring alignment with our Global and operational best practices (The AGS Way).
• Work with Organisational Development to assist design, development and delivery of position-specific training which align with our company strategy and operational best practices.

Head - Operational Excellence and Strategy, India

KellyOCG

Implement best in class staffing services for Recruitment Processes Outsourced (RPO) and Contingent Workforce Outsourced (CWO) programs, by recommending best-practices which meet program objectives across - 
- Process mapping/standardization,
- Finance and Invoicing, 
- Communications and Referral process,
- Evaluation forms and Templates,
- Supplier integration, Contracts and ATS/VMS where needed,
- Training content, Work Instructions (WI) and Quick Reference Guides (QRG)

Customize and develop delivery processes in required time-frames for defined outcomes using relevant technology tools and train for go-live (on demand), 
Conduct stakeholder monitoring sessions post go-live capturing Best practices/Lessons Learnt, plan for review etc. with a continuous improvement approach and to assess compliance/need for change periodically. 
Usage of internal technology platforms to Project manage and partner with teams across regions to develop internal best practices/knowledge sharing as per demand.

Project Manager - Global Implementation Services, APAC

R&CM Ops. - Capacity management, Demands and Supply, Contractor hiring, Process training/enablement, Quality and process improvisation.

Resource Deployment Manager

Randstad India (erstwhile Mafoi Management Consultants Ltd.,)

PM - Responsible for staffing & HC Operations for a telecom leader's South India Ops (MSP module), hence integrate the project across Mafoi locations.
Manager CRD - KAM for a Leading IB & secondary POC for other Key accounts. Hiring for mid & Senior level positions, team enablement and coaching for success.
6 Sigma Green Belt - Process improvisation employing the 6 Sigma approach.

Project Manager

As a CSR, WFM Specialist, Team Lead & Trainer -
Lead teams to deliver top quality customer service by mentoring and training consultants with regard to AOL features and services. Simplify work process by imparting knowledge with new technologies, tools and techniques.
Provide training for newly hired and existing call center employees regarding multiple areas of customer service functions, which includes AOL technology and customer service training.

Process Trainer

1. BOLT of TA supply chain programs (MSPs and RPOs) - Implementation, Operations and OpX through necessary workstreams (process, Tech. (VMS/ATS), Supply Chain, Change management, Fin Ops (Invoicing & payout), Data Migration, Pilotage & Training. 
Operational Excellence for program expansions, Continuous Improvement, Process Excellence.
2. Project Management - Recruitment, Staffing, HR Business Ops
3. Training and productivity management - WFM, Customer Service Ops, Up-skilling, Process Training and Transitions.
4. People projects - Coaching, Leadership Training, Early Careers and Interview prep.

PRINCE2 Certified (AXELOS), Strategy And Leadership in VUCA world (IIMB EEP) and other learning such as PMP, CCWP, methods enroute ICF certifications

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