Capgemini

As a Generative AI Engineer at Capgemini, I develop and implement innovative solutions using cutting-edge technology. My role involves creating Proof of Concepts for various generative AI use cases and leading discussions on project strategies. I stay updated with emerging trends, continuously growing both personally and professionally. Contributing to tangible impacts on clients' businesses is what drives me to strive for excellence.

Generative AI Engineer

Amazon Retail

As a Customer Service Associate at Amazon Retail, I had the responsibility of driving and optimizing customer feedback through Amazon's Proprietary Customer Service Tool. I built strong relationships with customers by addressing their pain points effectively and ensuring their satisfaction.

In this role, I conceptualized effective strategies to enhance customer experience and led successful initiatives to implement them. By analyzing customer data and feedback, I identified areas where improvements could be made to meet or exceed customer expectations.

I actively drove conversations with customers, providing prompt resolutions to their queries or concerns. Through my excellent problem-solving skills and deep product knowledge, I was able to resolve complex issues while maintaining a high level of professionalism.

Using my strong communication skills both written and verbal along with active listening abilities, I consistently achieved 98% customer satisfaction as measured by positive survey responses. This accomplishment demonstrates my ability to deliver exceptional service consistently.

During my time at Amazon Retail, I developed proficiency in utilizing various tools such as CRM systems, and internal databases for efficient management of inquiries. Due to this competitive market, it is critical that I remained updated about the latest product features, campaigns, sales policies, etc so was constantly updating information resources as part of the team,

Overall, having worked as a Customer Service Associate at Amazon has honed not just technical but also interpersonal abilities such as empathy, persuasion, negotiation and conflict resolution. These qualities would continue to drive me to contribute value to an ever-evolving workspace like yours.

Customer Service Associate

Generative AI | Prompt Engineering | Large Language Models | Natural Language Processing | Machine Learning | Deep Learning | Python | Open-source

As a Generative AI Engineer, I am passionate about creating innovative solutions that leverage the power of generative AI algorithms, such as LLMs, to produce realistic and diverse content for different domains. I develop and implement mind-blowing Proof of Concepts for various generative AI use cases, delivering impactful results that exceed client expectations.

I have a strong technical background in Computer Science, which I obtained from St. Peter's Engineering College. There, I gained skills and knowledge in areas such as Python, Data Modeling, and Responsible AI practices. I also hold multiple certifications in Google Analytics, which enable me to provide advanced analytics capabilities to clients. I have excellent communication skills, which allow me to collaborate effectively within teams and present complex concepts concisely. I am eager to pursue my professional career in a field that inspires me greatly.

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