LimeChat

Manager, Customer Success

Senior Onboarding Manager

Onboarding Manager

HighRadius

✔️ Developed product solution for 6+ projects in receivables domain for Fortune 500 companies across EMEA/APAC/NA region
✔️ Generated revenue of over $1.5mn and delivered 75-90% automation for US and European region clients by project implementation
✔️ Devised comprehensive project plans with key client stakeholders to execute speed-to-value implementation
✔️ Worked in collaboration with internal key stakeholders across product, dev, consultants and clients to deliver high-quality deliverables within the optimal time
✔️ Mentored and managed a team of 6+ consultants during a global implementation for Sanofi
✔️ Work closely with Product, solution architects and support for successful project delivery and ensure strong client relationships to facilitate & enhance upsells/cross-sells. 
✔️ Designed and conducted 3 phase training(train→ hands-on → reinforce in cash application for new joiners comprising of interns, FCs, Project/Product Managers and Developers
✔️ Contributed to Cash Application Automation playbook for HighRadius which serves as a bible to consultants for implementation

Consultant - POD Lead

✔️ Full ownership: Lead the entire SDLC cycle with key client stakeholders, from requirement analysis, build, iterative UATs, and hyper care to handover the account to support
✔️ Streamlined the OTC (order to cash) flow for global scoped businesses. Developed, configured and tested a real-time cash application that reduced the man-hours spent by a cash analyst and increased the automation up to 50-60% in terms of clearing invoices in the ERP.
✔️ Conducted client training and programmed testing strategies to provide speed to value the implementation of the product to the client

Consultant

✔️ Worked with key stakeholders in product design and delivery for 3 Highradius products- RadiusOne, Cash Application Automation(CAA) and elockbox
✔️ Appointed as the primary consultant for eLockbox product. Lead product design in collaboration with solution architect and product team to integrate Mastercard and MUFG

Associate Consultant

WhatsApp Expert for your DTC brand. Crafting engaging conversational commerce @Limechat.ai.
Elevating WhatsApp experiences, guiding best practices, and boosting brand engagement by 2x for more than 300+ brands in India.

Hit "connect" to talk anything WhatsApp or story-telling :)

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