LILAC Marketing & Events

•	Communicating with clients to understand and document the business objective,
•	Selecting the most appropriate research methodology and techniques, 
•	Designing qualitative and quantitative research plans for products in all stages of the product life cycle.
•	Designing research questionnaires and moderator guides,
•	Working with project directors to oversee the fieldwork initiatives,
•	Interpreting data, writing reports and making actionable recommendations,
•	Developing marketing strategies, plans and action plans for clients,
•	Doing Brand Analysis/ Auditing for clients.

Market Research Analyst Manager 

Tolido (Talas) Group

•Setting annual and quarterly marketing goals for Talas Company
•Preparing annual and seasonal marketing plans (traditional and digital), attached to action plans.
•Developing marketing performance standards such as quality implementation procedures, marketing excellence, facing competition, and creative approach
•Building an integrated and homogeneous marketing team that is highly responsive to market changes, in addition to a spirit of cooperation and mutual understanding of tasks.  
•Developing integration with the company's departments (production, sales, import and export) by creating easy, fast, clear and flexible joint work models.
•	Submitting a proposal to establish an integrated customer service department according to the latest standards for building relationships with customers and managing them optimally, based on CRM systems 
•Developing the marketing vision for launching Tolido Conservatoire (designing product card models, product preparing procedures, proposing products variety suitable for markets in terms of packages, weights, specifications, in addition to marketing plan)
•Developing the company's visual identity (rebuilding, drawing and implementing a comprehensive identity unification policy that includes product designs, promotional materials, digital platforms, uniforms, vehicles, work papers, buildings and offices)
•Launching new products Successfully to meet the market challenges and changes, such as Tolido pyramid tea, and English Breakfast tea.

•Activating positive communication with the final consumer through many channels (sponsoring events, tasting campaigns, mass competitions with field announcement of the results and organizing professional honoring ceremonies, and creating multi-activity mass events whose mission is to deepen the consumer's connection with the products and the company and attract new segments)
•Launching an effective mechanism for communication and rebuilding relationships with major retail and wholesale customers

Acting Marketing Manager 

•	Contribute to preparing the annual and monthly marketing plan and budget and formulating its final form according to the activities and expected costs
•	Managing executive programs for approved marketing plans
•	Organizing the work of subordinates optimally in the areas of implementing promotional campaigns and preparing promotional special offers and managing the company pages at the social media platforms
•	Follow up the designs of each targeted market orders
•	Proposing new or improved designs and logos, considering (targeted positioning of each brand, competition structure, target markets and the renewed needs of consumers ... etc.)

Marketing Supervisor

Tolido Group

•	Contribute to preparing the annual and monthly marketing plan and budget and formulating its final form according to the activities and expected costs
•	Managing the process of implementing marketing activities (preparing designs, quotations, and implementation follow-up)
•	Follow up the designs of each targeted market orders, including (barcodes, coordination to ensure compliance with the requirements of supplier, company, and the laws of the target market) 
•	Preparing promotional phrases, slogans, and creative ideas for promotional materials designs in accordance with the company's vision and marketing plans in each targeted market
•	Managing Talas website development process (SEO Technical specifications, drawing the best UX site map, preparing and including content compatible with search engine optimization) 
•	Managing the group's Facebook page, including organizing page contests and providing all requirements for its success in achieving promotional goals
•	Managing the participation file in international exhibitions such as the Gulf Food exhibition in Dubai (booking the best stand, confirming participation, designing and implementing the stand, attracting the target customers to visit the stand, media coverage of participation, and following up communication with potential customers after the exhibition).
•	Developing Talas catalog (designs, content, pages arrangement, specifications and print follow-up)

Marketing Researcher 

Nawafir Travel & Tours			

•	Conducting presales duties including accepting RFPs (requests for proposal), tailoring offers to meet client requirements with respect to itinerary, accommodations, transportation, local (Syria) and regional (Lebanon and Jordan) tour guides, and all other special requests and business requirements
•	Responsible for financial tenders with clients (FITS & GROUPS) including introductory pricing and all related negotiations leading to final pricing agreements
•	Developing and marketing new tourism industry programs and packages that attract and serve new segments in the tourism market with special concentration on the areas of eco, sustainable and religious tourism
•	Working with internal organization teams to address business process and workflow bottlenecks and designing proper solutions that increase productivity and efficiency with special concentration on the areas of client delivery

Sales & Tourist programs Consultant                                                               

Bekdache & Dumyati	

•	Conduct market wide studies on how to better serve the needs of the local and regional paper market. Devised sales strategy based on that research in order to increase company share in the regional markets, executed that strategy in accordance with company vision.
•	Develop marketing strategies that work for different clients based on their business requirements with respect to paper and office equipment needs. Execute these strategies by working directly with the clients and addressing their requirements and special requests.
•	Manage accounts with clients. Responsible for the production order cycle including pre-sales, order inventory management with organization warehouses, external order supply chain management (SCM), order fulfillment, and post order duties including customer relation management (CRM)
•	Manage customer expectations and measure satisfaction by reviewing post order conditions. Reporting and documenting related data in organization’s CRM system.
•	Checking production reports.

Sales Executive                                             

Sham Gardens Food Industries	

•	Responsible for accurate and efficient order management and fulfillment in accordance with company standards.  Duties included: drafting and pricing offers, negotiating payment terms, setting and managing shipment and delivery schedules, controlling and managing customer invoicing
•	Handled customers’ pre-order business requirements and managing the order process by working with the proper specialized departments within the organization. These requirements may include special to order ingredients, labels, specifications, shipment method, promotional material, associated customs documentation, health certificates and other documentation
•	Managed accounts by keeping close contacts with customers and working with their account executives. Attended client meetings, maintained and expanded relationship with existing clients
•	Handled customer complaints issues and escalating problems to the proper owners to minimize the impact on clients, and maximize customer satisfaction
•	Accomplishments: consistently achieved sales targets. Used existing network of industry contacts to generate new business leads and increase client base in the USA, Kuwait and Turkey. Successfully increased company exposure by utilizing new eCommerce sales channels such as Trade Key, Alibaba, and Food World.

Sales Executive

Strategic Marketer, Brand Strategist, with more than 15 years experience in many industry fields. I am always looking for, and I will be happy if I can help entrepreneurs and startups to discover their selves, build their brands, and find their ways through market places and spaces, as will as obtain the max share they can do, and keeping it profitable and fruitful.

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