Cloudflare

Customer Success Manager

2023 - Latam BDR of the Year
Q3 '23: 122%
Q4 '23: 188% - top LATAM BDR of the quarter
Q1 '24:  288% - top LATAM BDR of the quarter
Q2 '24: 384% - top Global + LATAM BDR of the quarter
Q3’24 - 209%
Q4'24 -285%

Enterprise BDR - Cloudflare (LATAM market + Government Brazil)

ISS | Institutional Shareholder Services

Leader in the research, analysis, and codification of proxy related information for more than 100 LATAM based companies, all of which is conducted in the local language (Portuguese, Spanish) or English. 
- Worked directly with Corporate Partners to resolve questions/issues related to the above proxy related information.
- Partnered with other internal departments to facilitate the timely completion of required research

Research Analyst LATAM

Accenture

Responsible for analyzing and reviewing user profiles, videos, and text based content and or investigating, escalating and or resolving issues that are reported by users or flagged by the system.
Demonstrate critical thinking and attention to detail to review content against existing policies. Support urgent requests and projects while collaborating with cross functional teams. Conduct market research to prepare for new product launches.

Content Review with Portuguese, Spanish and English | YT Policy and Enforcement Product Management

Teleperformance

Managed large team of up to 40 full time staff members, which included:
 a) establishing work schedule for all staff; 
 b) assigning responsibilities and work 
assignments; 
c) coordinating staff evaluation process; and 
d) coaching staff to handle clients´ queries regarding technical matters (i.e., how to work through the 
issue and seek the proper department for help)

Team Manager

Oracle

Worked to achieve maximum sales profitability, growth, and account penetration within an assigned territory (Brazil).
Utilized inbound and/or outbound techniques to identify, qualify and close new opportunities.
Proved to be invaluable from a cultural understanding perspective, which helped increasing customer satisfaction by 60%.

MySQL Cloud Sales Representative

TELUS International

Team Leader responsible for maintaining profitability and performance quality indicators for various projects
• Implemented the ¨Coaching for Excellence Program¨ which helped remediate an additional 20% (approximately) of pending open client issues
• Increased team’s compliance rate by 15% for overall quality, knowledge and non-performance requirements
• Responsible for calculating employees´ monthly bonus and to present calculation to superiors
• Directly reported to client´s lead project manager on the status of each owned project, including work performed to date, issues identified, remedial actions and 
next steps (weekly and monthly)
• Interviewing candidates (approximately 30) to verify their fit with the organization

Motivated multilingual professional with multiple years of experience in project management, customer success and sales in various industries such as telecommunications, hospitality and IT network infrastructure. 
Skilled in cross-functional collaboration with an entrepreneurial spirit. 

Articulate communicator who thrives in a results-driven collaborative environment. 
Accustomed to working in fast-paced environments requiring adaptability and flexibility to manage large teams and meet clients´ needs.

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